Strategic Customer Success Manager – EMEA – Enterprise SaaS, Product Adoption & Customer Health Leadership

About brighthush

brighthush is redefining the future of enterprise talent acquisition. Our mission is to empower hiring leaders, recruiters, and hiring managers with a next‑generation, highly configurable SaaS platform that streamlines every stage of the hiring journey—from sourcing and screening to interviewing and onboarding. By marrying advanced AI with intuitive workflow design, brighthush delivers measurable outcomes: faster time‑to‑hire, higher quality hires, and a superior candidate experience.

Since our launch in October 2022, we have partnered with industry leaders such as Opendoor, Plaid, Airtable, Snyk, Benchling, and SalesLoft. Backed by Y Combinator, Elad Gil, and Lachy Groom, we are well‑capitalized and positioned for rapid growth across the EMEA region. Our culture is built on transparency, continuous learning, and a relentless focus on customer success.

Why brighthush Needs You

As we expand our footprint in Europe, the Middle East, and Africa, we are looking for a seasoned Customer Success Manager who can take ownership of our most strategic enterprise accounts. In this role, you will become the trusted advisor for high‑profile clients, ensuring they unlock the full value of brighthush’s platform and achieve their hiring objectives. Your deep product expertise, consultative mindset, and passion for driving adoption will be the catalyst for long‑term partnership success.

Key Responsibilities

• Strategic Account Leadership – Own a book of approximately 20 enterprise customers with a combined ARR exceeding €2 million. Build multi‑threaded relationships across C‑suite, hiring leads, and technical teams.
• Product Adoption & Enablement – Design and deliver tailored onboarding, training, and configuration workshops that accelerate product usage and ROI.
• Customer Health & Retention – Monitor health metrics, conduct quarterly business reviews, and proactively address risks to maintain high renewal and expansion rates.
• Cross‑Functional Collaboration – Partner with Sales, Product, Support, and Operations to align on customer priorities, feature requests, and service delivery.
• Thought Leadership – Serve as the voice of the customer within brighthush, translating real‑world hiring challenges into product enhancements and best‑practice playbooks.
• Process & Playbook Development – Iterate on the strategic customer success playbook, share insights, and help scale repeatable processes across the team.
• Data‑Driven Decision Making – Leverage analytics to surface adoption trends, identify upsell opportunities, and refine engagement strategies.

Essential Qualifications

• Minimum 5 years of customer success experience in B2B SaaS, with a proven track record of managing complex, configurable enterprise products.
• Demonstrated success in driving product adoption, improving customer health scores, and achieving retention targets.
• Experience managing a strategic book of enterprise accounts (20+ customers, >€2 million ARR).
• Strong communication skills – able to translate technical concepts into clear, actionable insights for diverse stakeholders.
• Proficiency in CRM (e.g., Salesforce, HubSpot) and analytics tools (e.g., Tableau, Looker).
• Self‑starter with a passion for continuous learning and a curiosity to dive deep into product details.

Preferred Qualifications

• Background in recruiting, hiring management, or talent acquisition – providing an immediate understanding of the hiring lifecycle.
• Experience working in a fast‑paced, high‑growth SaaS environment.
• Knowledge of AI‑driven recruiting solutions or talent‑management platforms.
• Fluency in multiple languages across the EMEA region.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
• Consultative Selling – Skilled at uncovering customer pain points and positioning solutions that deliver measurable value.
• Project Management – Proven track record of delivering complex configuration and change‑management initiatives on time and within scope.
• Data Literacy – Comfortable interpreting dashboards, KPI trends, and deriving actionable insights.
• Collaboration & Influence – Strong interpersonal skills to work effectively with cross‑functional teams and senior leadership.
• Adaptability – Thrive in a dynamic environment where priorities shift quickly.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be both challenging and rewarding. As a Strategic Customer Success Manager, you will:

• Lead the development of the next‑generation enterprise playbook, positioning yourself as a thought leader within the organization.
• Gain exposure to product strategy, influencing roadmap decisions based on real‑world customer feedback.
• Mentor junior CSMs and contribute to a culture of knowledge sharing.
• Participate in industry conferences, webinars, and internal training programs to stay ahead of hiring technology trends.
• Progress into senior leadership roles such as Director of Customer Success or VP of Customer Experience.

Work Environment & Culture

brighthush is a remote‑first, inclusive company that values autonomy, accountability, and collaboration. Our team is distributed across the globe, yet we maintain a strong sense of community through:

• Weekly virtual town halls and cross‑team knowledge‑sharing sessions.
• Monthly hackathons and innovation challenges that encourage creative problem solving.
• Regular team‑building retreats and local meet‑ups in key cities.
• A culture of psychological safety where every voice is heard and respected.

Compensation & Benefits

While the base salary for this role is competitive and commensurate with experience, we also offer a comprehensive benefits package designed to support your well‑being and professional growth:

• Competitive base salary with a clear focus on product‑oriented performance.
• Unlimited paid time off – we trust you to manage your workload and take the time you need.
• Generous equipment and software stipend to create your ideal home‑office setup.
• 12‑week fully paid family leave (US) with plans to extend globally.
• 10‑year stock option exercise window – no pressure to purchase early.
• Monthly education stipend of €100, with additional support for conferences and certifications.
• Private health insurance (region‑specific) and access to mental‑health resources.
• Inclusive benefits that support diverse backgrounds, identities, and life stages.

How to Apply

If you are a strategic thinker who thrives on building deep, consultative relationships and driving measurable outcomes, we want to hear from you. Join brighthush and help shape the future of enterprise talent acquisition.

Apply to this job at brighthush

Equal Employment Opportunity

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants, regardless of race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or expression.

Transparent Hiring Process

Our interview journey is designed to be thorough yet respectful of your time. The typical stages include:

• Intro Call with Recruiting – 30 minutes to discuss your background and the role.
• Hiring Manager Interview – 45 minutes focused on your experience and fit.
• Mock Customer Call – 45 minutes to demonstrate your consultative approach.
• Final Round – 1 hour with a focused conversation on problem‑solving, product complexity, and a closing call with the hiring manager.

We value your time and aim to keep the process efficient while ensuring a comprehensive assessment of mutual fit.

Ready to make a lasting impact in the world of enterprise hiring? Apply today and join the brighthush team!