Seasoned Dental Billing & Insurance Virtual Assistant – Remote, Part‑Time (20 Hours/Week) – Join brighthush’s Innovative Revenue‑Cycle Team

About brighthush

brighthush is a forward‑thinking dental practice that blends cutting‑edge technology with a patient‑first philosophy. With a focus on preventive care and comprehensive treatment plans, we serve a diverse patient base across the United States. Our mission is to make high‑quality dental care accessible, affordable, and stress‑free for every individual. As a remote‑first organization, we empower our team members to work from anywhere while maintaining the same level of collaboration, support, and professional growth that you would find in a traditional office setting.

Why This Role Is a Game‑Changer

If you thrive in a dynamic, tech‑savvy environment and want to make a tangible impact on patient experience and practice profitability, this position is for you. You’ll be the linchpin that keeps our billing, insurance, and patient communication processes running smoothly—all while enjoying the flexibility and autonomy that come with a remote, part‑time role.

Key Benefits

• Work remotely from anywhere with a stable internet connection.
• Flexible schedule: Monday‑Friday, 12:00 PM–4:00 PM PT.
• Opportunity to master end‑to‑end dental revenue‑cycle management.
• Collaborate with a supportive, high‑performing team that values continuous learning.
• Competitive hourly rate ($6–$7 USD) plus optional performance incentives.
• Access to ongoing training, webinars, and industry certifications.
• Inclusive, diverse culture that celebrates innovation and empathy.

Role Overview

We are looking for a meticulous, compassionate, and tech‑savvy Dental Billing & Insurance Virtual Assistant to join our revenue‑cycle team. In this part‑time role (20 hours per week), you will be the linchpin that keeps our billing, insurance, and patient communication processes running smoothly. You will work closely with our on‑site clinicians, the billing department, and our patient portal to resolve claims, reconcile payments, and ensure a seamless experience for both patients and insurance carriers.

Key Responsibilities

1. Insurance Follow‑Ups & Claim Resolution (Primary Focus)

• Make outbound calls to dental insurance companies to investigate outstanding claims, denials, and payment discrepancies.
• Track claim statuses and follow up on unresolved billing concerns.
• Clarify claim processing details with insurance representatives and document outcomes.
• Communicate with patients regarding insurance‑related billing questions, ensuring clarity and empathy.
• Support end‑to‑end revenue‑cycle management and billing follow‑up activities.
• Maintain accurate records of all communications and actions taken in the practice management system.
• Collaborate with the clinical team to verify treatment codes and ensure accurate claim submissions.
• Identify trends in claim denials and propose process improvements to reduce future errors.

2. Dental Billing & EOB Processing

• Assist with dental billing workflows and reconcile insurance payments.
• Process Explanation of Benefits (EOB) statements and update patient accounts accordingly.
• Verify insurance eligibility and benefits prior to treatment to minimize claim rejections.
• Generate and send patient statements, payment reminders, and follow‑up notices.
• Reconcile daily cash receipts and prepare reports for the finance team.
• Ensure compliance with HIPAA and other regulatory requirements in all billing activities.
• Maintain a clean, organized electronic filing system for all billing documents.

3. Patient Communication & Support

• Respond to patient inquiries via phone, email, or chat regarding billing and insurance matters.
• Provide clear, concise explanations of charges, insurance coverage, and payment options.
• Escalate complex billing issues to the billing manager or clinical team as needed.
• Document all patient interactions in the practice management system.
• Assist with patient financial counseling and education on payment plans.

4. Continuous Improvement & Collaboration

• Participate in regular team meetings to discuss workflow efficiencies and best practices.
• Contribute ideas for automating repetitive tasks and improving data accuracy.
• Stay up‑to‑date with changes in dental insurance policies, payer guidelines, and industry regulations.
• Collaborate with IT to troubleshoot system issues and implement new features.
• Support onboarding of new team members by creating training materials and guides.

Essential Qualifications

• High school diploma or equivalent; associate’s degree in health administration, business, or related field preferred.
• Minimum of 2 years’ experience in dental billing, insurance claim processing, or a related revenue‑cycle role.
• Proficiency with dental practice management software (e.g., Dentrix, Eaglesoft, or similar).
• Strong understanding of dental insurance terminology, claim forms, and payer guidelines.
• Excellent verbal and written communication skills in English.
• Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software.
• Reliable internet connection, a quiet workspace, and a dedicated phone line or headset.
• Ability to work independently and as part of a distributed team.

Preferred Qualifications

• Experience with dental billing in a remote or virtual environment.
• Knowledge of dental coding systems (CPT, ICD‑10, CDT) and payer-specific guidelines.
• Previous exposure to HIPAA compliance and data security best practices.
• Familiarity with electronic health record (EHR) platforms and patient portals.
• Experience in customer service or patient relations within a healthcare setting.
• Multilingual abilities (Spanish, Tagalog, or other languages) are a plus.

Skills & Competencies

• Analytical thinking and problem‑solving aptitude.
• Strong interpersonal skills and a patient‑centric mindset.
• Adaptability to changing priorities and evolving payer policies.
• Time‑management skills with the ability to meet deadlines in a remote setting.
• Proactive communication and collaboration across virtual teams.
• Commitment to continuous learning and professional development.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Dental Billing & Insurance Virtual Assistant, you will have the chance to:

• Progress to a Billing Manager or Revenue‑Cycle Supervisor role within 12–18 months.
• Earn industry certifications such as Certified Dental Billing Specialist (CDBS) or Certified Dental Claims Processor (CDCP).
• Participate in quarterly webinars and workshops on the latest dental billing trends and payer updates.
• Take on cross‑functional projects, such as implementing new billing software or designing patient education materials.
• Receive mentorship from senior billing professionals and access to a knowledge‑sharing platform.

Work Environment & Company Culture

brighthush is proud of its inclusive, collaborative culture that thrives on innovation and empathy. Even though we operate remotely, we maintain a strong sense of community through:

• Weekly virtual coffee chats and monthly all‑hands meetings.
• Open‑door communication channels with leadership and cross‑departmental teams.
• Recognition programs that celebrate individual and team achievements.
• Flexible work hours that respect work‑life balance.
• Commitment to diversity, equity, and inclusion in all aspects of our operations.

Compensation, Perks & Benefits

While the base hourly rate for this part‑time role ranges from $6 to $7 USD, we also offer:

• Performance‑based bonuses tied to claim resolution metrics.
• Health and wellness stipend for remote employees.
• Access to a digital library of industry resources and training materials.
• Paid time off for holidays and sick days (pro-rated for part‑time).
• Opportunity to transition to a full‑time position with expanded benefits.

How to Apply

If you’re ready to bring your billing expertise to a forward‑thinking dental practice and help shape the future of patient care, we’d love to hear from you. Submit your resume, a brief cover letter highlighting your relevant experience, and any certifications you hold. We’ll review your application promptly and schedule a virtual interview at a time that works for you.

Join brighthush Today

Become part of a team that values precision, compassion, and innovation. Your work will directly impact patient satisfaction and practice profitability, all while enjoying the flexibility of a remote, part‑time schedule. Apply now and take the next step in your career with brighthush.