Senior French‑Speaking Customer Support Specialist – Luxury Automotive & Mobility Services – Remote (Greece)

About brighthush and the Luxury Automotive Landscape

brighthush is a trailblazer in the high‑end automotive sector, partnering with world‑renowned luxury car manufacturers to deliver cutting‑edge mobility solutions. Our mission is to fuse technology, design, and exceptional service into a seamless experience that reflects the prestige of our automotive partners. As the industry evolves toward electrification, autonomous driving, and connected ecosystems, brighthush stands at the forefront, shaping the future of premium mobility.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re joining a community of innovators, designers, and engineers who share a passion for excellence. We offer:

• Access to the latest automotive technologies and digital platforms.
• A collaborative, inclusive culture that values every voice.
• Opportunities to work with global leaders in luxury automotive and mobility.
• Continuous learning through internal training, certifications, and industry conferences.
• Competitive compensation, comprehensive benefits, and a flexible remote work model.

Key Responsibilities

As a French‑speaking Customer Support Specialist, you will be the first point of contact for our French‑speaking clientele, ensuring that every interaction reflects the sophistication and reliability of the brighthush brand.

• Multichannel Support: Handle inbound inquiries via phone, email, and live chat, providing timely, accurate, and courteous assistance.
• Technical Guidance: Assist customers in navigating in‑car infotainment systems, navigation apps, connectivity features, and digital services.
• Problem Resolution: Diagnose and resolve issues, escalating complex cases to engineering or product teams when necessary.
• Customer Advocacy: Act as a brand ambassador, gathering feedback and insights that inform product improvements and service enhancements.
• Data Management: Log all interactions in our CRM, ensuring data integrity and compliance with privacy regulations.
• Quality Assurance: Participate in quality reviews, share best practices, and contribute to continuous improvement initiatives.

Essential Qualifications

• Native French speaker or C1 level proficiency.
• Strong command of English (B2 or higher).
• Minimum of 2 years’ experience in a customer support or technical assistance role, preferably within automotive, technology, or premium consumer services.
• High emotional intelligence, patience, and the ability to remain calm under pressure.
• Excellent written and verbal communication skills in French and English.
• Valid EU passport or Greek work permit.
• Proficiency with CRM systems (e.g., Salesforce, Zendesk) and remote collaboration tools.

Preferred Qualifications

• Experience supporting luxury automotive brands or high‑end consumer electronics.
• Knowledge of automotive infotainment, connectivity standards (e.g., Apple CarPlay, Android Auto), and emerging vehicle technologies.
• Familiarity with Greek market regulations and customer expectations.
• Previous remote work experience with a proven track record of self‑management and accountability.
• Additional language skills (e.g., German, Italian, Spanish) are a plus.

Skills & Competencies for Success

• Technical Aptitude: Ability to quickly learn new software, troubleshoot hardware/software issues, and explain solutions in simple terms.
• Customer‑Centric Mindset: Passion for delivering a premium experience and turning challenges into opportunities.
• Analytical Thinking: Strong problem‑solving skills and attention to detail.
• Adaptability: Comfortable working in a fast‑paced, evolving environment.
• Team Collaboration: Willingness to share knowledge, support peers, and contribute to cross‑functional projects.
• Time Management: Ability to prioritize tasks, meet SLAs, and manage multiple concurrent cases.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a robust development framework:

• Structured onboarding program with mentorship from senior support engineers.
• Access to internal training modules covering automotive technology, customer experience, and soft skills.
• Certification pathways (e.g., CompTIA A+, ITIL Foundation) with financial support.
• Regular performance reviews and clear promotion tracks to Senior Specialist, Team Lead, or Product Support Manager.
• Cross‑functional projects that expose you to product development, marketing, and engineering teams.
• Opportunities to attend international automotive events, conferences, and workshops.

Work Environment & Culture at brighthush

brighthush champions a culture of innovation, respect, and work‑life balance. Our remote model empowers you to create a productive home office while staying connected to a vibrant, global team. We celebrate diversity, encourage open dialogue, and reward creativity. Whether you’re troubleshooting a complex infotainment issue or brainstorming a new customer journey, you’ll find a supportive environment that values your contributions.

Compensation, Perks, and Benefits

While specific figures may vary, brighthush offers:

• Competitive base salary aligned with industry standards for remote French‑speaking support roles.
• Performance‑based bonuses and incentive programs.
• Standard Greek benefits: health insurance, pension contributions, and paid leave.
• Additional 14th and 13th month salaries, a hallmark of Greek employment.
• Full equipment package: high‑performance laptop, noise‑cancelling headset, and ergonomic accessories delivered to your home office.
• Travel reimbursement for initial relocation and periodic visits to our headquarters in Greece.
• Housing support: up to four weeks of free accommodation upon arrival.
• Professional assistance with Greek tax (AFM) and social security (AMKA) registration.
• Flexible working hours to accommodate time zone differences and personal commitments.
• Employee wellness programs, including virtual fitness classes and mental health resources.

Ready to Drive the Future of Luxury Mobility?

If you’re a French‑speaking professional with a passion for automotive technology, a knack for delivering exceptional customer experiences, and a desire to be part of a global leader in luxury mobility, brighthush invites you to apply. Join us and help shape the next generation of premium automotive service.

Submit your CV in English today and embark on a rewarding journey with brighthush.