Seasoned Dutch‑Speaking Customer Support Consultant – Remote, Greece – Drive Global Customer Delight for brighthush

Introduction: Discover a World‑Class Career with brighthush

brighthush is a trailblazer in customer experience technology, empowering some of the world’s most forward‑thinking brands to deliver support that feels personal, efficient, and unforgettable. Our mission is simple yet powerful: transform every customer interaction into a memorable experience that builds loyalty and advocacy. If you are fluent in Dutch, thrive on solving problems, and want to work in a vibrant, multicultural environment, brighthush offers you the chance to combine your language expertise with a truly international career.

Picture yourself working from the sun‑kissed coast of Greece, sipping a local espresso in a seaside café, or taking a leisurely stroll along the shoreline after a productive day. At brighthush, we believe that the best work happens when you’re comfortable, inspired, and connected to the community around you. That’s why we’re offering a fully remote role that requires you to be based in Greece – giving you the freedom to build a new life in a country renowned for its rich culture, history, and Mediterranean lifestyle.

Why brighthush?

brighthush is more than a technology provider; it’s a community of passionate professionals who are committed to innovation, inclusion, and continuous learning. Our culture is built on:

• Diversity & Inclusion: We celebrate a wide range of backgrounds, perspectives, and experiences, fostering an environment where every voice is heard.
• Flexibility: Remote work from anywhere in Greece, with flexible hours that respect your personal commitments.
• Community: Regular virtual meet‑ups, team events, and community initiatives that strengthen bonds across time zones.
• Well‑Being: Wellness programs, mental health resources, and a supportive environment that values work‑life balance.
• Recognition: Frequent acknowledgment of achievements through awards, shout‑outs, and performance bonuses.

As a Great Place to Work® Certified organization, brighthush is recognized for its outstanding employee experience and commitment to creating a workplace where people thrive.

Role Overview: Your Day‑to‑Day Impact

As a Dutch‑speaking Customer Support Consultant, you will be the frontline advocate for our international clientele. Your responsibilities will span multichannel support, issue resolution, and continuous improvement, all while upholding the high standards of customer delight that brighthush is known for.

Key Responsibilities

• Multichannel Support: Respond to customer inquiries via phone, live chat, and email, ensuring timely and accurate solutions.
• Issue Diagnosis & Resolution: Analyze problems, identify root causes, and guide customers through troubleshooting steps.
• Case Management: Track tickets from initiation to closure, maintaining detailed records and following up as needed.
• Customer Experience Excellence: Deliver a consistently positive experience, turning challenges into opportunities for delight.
• Performance Metrics: Meet or exceed individual and team KPIs, including response time, resolution rate, and customer satisfaction scores.
• Cross‑Functional Collaboration: Work closely with Product, Sales, and Technical Support teams to provide holistic solutions.
• Continuous Improvement: Contribute feedback on process enhancements, knowledge base updates, and training materials.

Essential Qualifications

We’re looking for candidates who bring a blend of language proficiency, technical aptitude, and a customer‑first mindset:

• Fluent Dutch (Native or Near‑Native): Ability to communicate naturally and professionally in Dutch.
• Good English Proficiency: Comfortable reading, writing, and speaking English to collaborate with global teams.
• Excellent Communication Skills: Clear, concise, and empathetic communication across all channels.
• Problem‑Solving Attitude: Analytical mindset with a knack for troubleshooting and finding creative solutions.
• Computer Literacy: Comfortable using CRM systems, knowledge bases, and collaboration tools.
• Team Spirit: Willingness to collaborate, share insights, and support teammates.
• Open Mind & International Outlook: Curiosity about different cultures and a desire to thrive in a global environment.

Preferred Qualifications

While we welcome fresh talent, the following experience will give you a competitive edge:

• Previous customer support or call center experience, especially in a multilingual setting.
• Experience with help desk software (e.g., Zendesk, Freshdesk, or similar).
• Knowledge of Greek language or culture, which can enhance your integration into the local community.
• Experience in a SaaS or tech‑driven company, where rapid learning and adaptability are key.

Skills & Competencies

Success at brighthush requires a blend of soft and hard skills:

• Empathy & Patience: Understanding customer emotions and staying calm under pressure.
• Time Management: Prioritizing tasks to meet deadlines and maintain high quality.
• Adaptability: Quickly adjusting to new tools, processes, and evolving customer needs.
• Data‑Driven Decision Making: Using metrics to assess performance and identify improvement areas.
• Collaboration: Working effectively with remote teammates across time zones.
• Learning Agility: Eagerness to absorb new information and apply it in real‑time scenarios.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. Your journey with us can include:

• Structured Onboarding: Comprehensive training from certified instructors covering product knowledge, support best practices, and soft‑skill development.
• Mentorship Programs: Pairing with senior consultants to accelerate learning and career progression.
• Professional Development: Access to online courses, certifications, and workshops in customer experience, data analytics, and leadership.
• Internal Mobility: Opportunities to transition into roles such as Team Lead, Process Analyst, or Product Specialist within brighthush.
• Global Exposure: Participation in international projects, cross‑border initiatives, and global conferences.

Work Environment & Company Culture

brighthush is proud to be a Great Place to Work® Certified organization. Our culture is built on:

• Diversity & Inclusion: Celebrating different backgrounds, perspectives, and experiences.
• Flexibility: Remote work from anywhere in Greece, with flexible hours to accommodate personal commitments.
• Community: Regular virtual meet‑ups, team events, and community initiatives that foster connection.
• Well‑Being: Wellness programs, mental health resources, and a supportive environment that values work‑life balance.
• Recognition: Regular acknowledgment of achievements, both big and small, through awards, shout‑outs, and performance bonuses.

Compensation & Perks

We believe in rewarding talent fairly and transparently. Your package will include:

• Competitive Monthly Salary: Benchmark‑aligned with the Greek market for Dutch‑speaking support roles.
• Annual Bonuses: Two additional salary‑equivalent bonuses based on performance and company results.
• Health Insurance: Comprehensive medical coverage for you and your dependents.
• Relocation Support: Covered flight to Greece, temporary hotel accommodation upon arrival, and assistance with finding long‑term housing.
• Language Learning: Free online Greek courses to help you integrate and thrive locally.
• Employee Discounts: Savings on brighthush products, partner services, and local experiences.
• Professional Growth: Paid training, conference attendance, and tuition reimbursement for relevant courses.
• Community & Events: Invitations to company events, team outings, and cultural celebrations.

How to Apply

Ready to take the next step? Submit your application through our careers portal. We’ll review your profile, schedule a brief interview, and walk you through the onboarding process. If you’re excited about blending your Dutch language skills with a dynamic, remote role in Greece, we can’t wait to hear from you.

Closing: Your Adventure Starts Here

Imagine a career that lets you work from the sunlit streets of Athens, the historic charm of Thessaloniki, or the tranquil villages of the Greek islands. At brighthush, you’ll not only support customers worldwide but also build a life in one of the most beautiful countries in the world. If you’re ready to move abroad, embrace a new culture, and grow professionally, this is the perfect opportunity.

Pack your bags, join brighthush, and start your Greek adventure today!

Apply now and become part of a team that values diversity, innovation, and personal growth.

brighthush – Where Your Language Skills Meet Global Impact.