Seasoned Freelance Customer Success Manager – Slovenian Speaking – Climate‑Tech, Virtual Training, Data Quality, Sustainable Food Systems
About brighthush
brighthush is a trailblazing climate‑tech company that empowers the global food system to reach Net Zero. With a mission to transform how food‑related businesses measure, manage, and reduce their greenhouse‑gas emissions, we have built a cutting‑edge SaaS platform that turns complex data into actionable insights. In just two years, we secured over €10 million in funding, launched a full‑featured enterprise product, and onboarded some of the largest food and beverage players across Europe. Our team is a vibrant mix of software engineers, data scientists, sustainability experts, and customer success professionals—all united by a shared passion for creating measurable climate impact.
Why This Role is a Game‑Changer
The food sector accounts for roughly 31 % of global GHG emissions, yet it remains one of the most under‑represented industries in climate technology. As regulatory bodies tighten disclosure requirements and investors demand transparent climate performance, companies are under unprecedented pressure to reduce their CO₂e footprints. brighthush’s platform delivers the tools and workflows needed to meet these ambitious targets. By joining us as a Freelance Customer Success Manager, you will be at the forefront of this transformation—helping Slovenian‑speaking customers unlock the full value of our solution and drive real, measurable change in the food system.
What the Freelance Role Looks Like
Project‑Based, Flexible Engagement
This is not a full‑time or part‑time position. We are looking for a highly motivated freelancer who can support our Slovenian‑speaking customers on a project basis. After a brief onboarding phase, you will take on assignments as needed, primarily delivering virtual trainings and supporting customers through key phases of our platform. Expect low and irregular hours—ideal for professionals who already have other commitments and are seeking flexible, project‑based work in the sustainability space.
Typical Assignments
- Virtual Training Delivery – Conduct engaging, interactive webinars and workshops that guide customers through onboarding, data collection workflows, and advanced reporting features.
- Data Collection Support – Act as the go‑to expert during active data collection phases, answering questions, ensuring data quality, and driving project completion.
- Trusted Customer Advocate – Serve as the primary point of contact for Slovenian‑speaking users, especially agricultural stakeholders, helping them navigate the platform and understand its strategic value.
- Risk & Opportunity Flagging – Identify churn signals, gather product feedback, and report user engagement patterns to the internal Customer Success team to inform continuous improvement.
What You Bring to the Table
- Native‑Level Slovenian – Fluency in both written and spoken Slovenian is a hard requirement.
- Professional English Proficiency – Our internal working language; German skills are a plus.
- Customer‑Success Experience – Prior work in Customer Success, Account Management, or Customer‑Facing Operations, ideally within a B2B SaaS environment.
- Virtual Training Expertise – Comfortable delivering webinars, workshops, and screen‑sharing sessions.
- Self‑Organized & Reliable – Ability to work independently with minimal supervision and meet deadlines consistently.
- Bonus: Sustainability Knowledge – Familiarity with carbon accounting, agricultural supply chains, or data collection platforms enhances your fit.
Essential Qualifications
- At least 2 years of experience in a customer‑success or account‑management role.
- Proven track record of delivering high‑quality virtual training sessions.
- Strong analytical skills to interpret data collection workflows and report findings.
- Excellent communication skills in both Slovenian and English.
- Proficiency with SaaS platforms, CRM tools, and collaboration software (e.g., Salesforce, HubSpot, Zoom, Teams).
Preferred Qualifications
- Experience in the climate‑tech or sustainability sector.
- Knowledge of carbon accounting standards (e.g., GHG Protocol, ISO 14064).
- Background in agricultural or food‑industry operations.
- Experience with survey or assessment tools used for data collection.
Skills & Competencies for Success
- Customer‑Centric Mindset – Always prioritizing the customer’s journey and success.
- Problem‑Solving Ability – Quickly diagnosing issues and proposing effective solutions.
- Adaptability – Thriving in a fast‑moving, evolving product environment.
- Collaboration – Working seamlessly with cross‑functional teams (sales, product, engineering).
- Data‑Driven Decision Making – Using metrics to guide training content and customer engagement strategies.
Career Growth & Learning Opportunities
Even as a freelancer, you will be embedded in brighthush’s dynamic culture and have access to a wealth of learning resources. You’ll collaborate with seasoned product experts, data scientists, and sustainability strategists, gaining exposure to cutting‑edge climate‑tech solutions and industry best practices. As you build expertise in our platform, you’ll position yourself for future roles—whether you choose to continue as a freelance specialist or transition into a full‑time Customer Success Manager or Product Specialist role within brighthush.
Work Environment & Company Culture
brighthush is built on a foundation of transparency, innovation, and impact. Our remote‑first culture means you can work from anywhere while staying connected through regular virtual huddles, knowledge‑sharing sessions, and informal coffee chats. We celebrate diversity, encourage continuous learning, and reward initiative. Every team member is empowered to contribute ideas that shape the future of sustainable food systems.
Compensation, Perks, & Benefits
While the exact rate will be negotiated based on your experience and the scope of assignments, brighthush offers competitive freelance compensation aligned with industry standards. Additional benefits include:
- Flexible working hours and project‑based workload.
- Access to brighthush’s learning portal, including webinars, case studies, and industry reports.
- Opportunity to network with leading food‑industry stakeholders and sustainability experts.
- Potential for future full‑time opportunities based on performance and fit.
How We Support You
- Dedicated onboarding package with training materials, platform walkthroughs, and role‑specific playbooks.
- Regular check‑ins with your Customer Success Lead to discuss progress, challenges, and growth opportunities.
- Access to a collaborative workspace where you can share insights, ask questions, and receive real‑time feedback.
Contracting Process
We aim to keep the end‑to‑end process to 10 working days. From your application to your first assignment, we provide clear, step‑by‑step guidance and maintain full transparency throughout. Our goal is to make the experience as smooth and rewarding as possible.
Equal Opportunity Statement
brighthush is an equal‑opportunity employer. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity, or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to Make an Impact?
If you are passionate about climate action, love working with customers, and thrive in a flexible, project‑based setting, we want to hear from you. Join brighthush and help shape the future of sustainable food systems—one training session, one data set, and one customer success story at a time.