Senior Enterprise Customer Success Executive & Renewal Strategist – Remote (USA) – brighthush – Driving Growth, Retention, and Licensing Excellence

About brighthush

brighthush is more than a licensing platform – it’s a catalyst for creativity, a guardian of intellectual property, and a bridge that connects the world’s most beloved media with audiences worldwide. Founded in 1986, we have evolved from a niche licensing provider into a global partner for over 200 venues, broadcasters, and digital platforms. Our mission is simple yet profound: to empower every venue, broadcaster, and streaming service to showcase movies, television, and other audiovisual content legally, safely, and with zero hassle.

We do this by combining deep industry expertise with cutting‑edge technology. Our cloud‑based platform automates rights management, tracks usage in real time, and provides instant compliance verification. The result? Clients can focus on delivering unforgettable experiences while we handle the complex legal and financial details.

At brighthush, we’re proud of our culture. We value collaboration, continuous learning, and a relentless focus on customer success. We’re on the brink of a new growth wave, and we’re looking for seasoned professionals who can help us scale our impact while maintaining the high standards that have defined us for decades.

Why This Role Matters

As a Senior Enterprise Customer Success Executive & Renewal Strategist, you will be the linchpin between our enterprise clients and the cross‑functional teams that deliver value. Your strategic vision, negotiation acumen, and deep understanding of licensing will ensure that our high‑complexity accounts not only stay satisfied but also grow in value. You’ll own the entire customer lifecycle—from onboarding through renewal—while driving expansion revenue, minimizing churn, and shaping the future of our customer success playbooks.

In a world where media consumption is increasingly fragmented, your role will help clients navigate a complex regulatory landscape, secure the right to play content, and ultimately delight audiences. Your impact will be felt across the organization, from product development to finance, and will directly influence the company’s trajectory.

What You’ll Do

Portfolio Ownership

• Manage a curated portfolio of high‑complexity and enterprise customers, taking full accountability for churn reduction, renewal success, and expansion revenue.
• Develop deep, consultative relationships with senior stakeholders, becoming the go‑to advisor for all licensing and compliance matters.
• Maintain a proactive account health scorecard, identifying early warning signs and orchestrating remediation plans.

Strategic Relationship Building

• Conduct quarterly business reviews (QBRs) with C‑suite executives, presenting data‑driven insights and actionable recommendations.
• Identify and nurture new opportunities for upsell, cross‑sell, and product adoption within existing accounts.
• Champion the voice of the customer in internal strategy sessions, ensuring that client needs shape product roadmaps.
• Act as a trusted advisor on industry trends, helping clients anticipate future licensing needs and stay ahead of competitors.

Renewal & Expansion Leadership

• Lead complex renewal negotiations using a business‑development mindset, turning objections into opportunities and securing multi‑year contracts.
• Collaborate with Legal and Finance to structure win‑win agreements that protect both client interests and company profitability.
• Track renewal pipelines, forecast revenue, and report on key metrics such as renewal rate, expansion revenue, and churn.
• Develop and execute a renewal playbook that standardizes best practices across the team.

Compliance & Usage Oversight

• Ensure every customer site and location is properly covered, monitoring usage declarations against public sources.
• Provide rigorous compliance assurance, reducing the risk of legal exposure for both the client and brighthush.
• Educate clients on best practices for reporting, usage tracking, and rights management.
• Coordinate with the Compliance team to audit high‑risk accounts and remediate gaps.

Financial Accuracy

• Oversee invoice accuracy, payment timelines, and resolve any billing disputes to guarantee on‑time, full payment.
• Work closely with Finance to reconcile revenue recognition and ensure compliance with ASC 606.
• Analyze billing trends to identify cost‑saving opportunities for clients and the company.

Licensing Expertise

• Master brighthush’s licensing model and right‑sholder mandate, confidently articulating complex concepts to clients and internal stakeholders.
• Stay current on industry trends, regulatory changes, and emerging licensing models.
• Provide thought leadership on licensing strategy, influencing both client decisions and internal product development.

Cross‑Functional Collaboration

• Partner with Legal, Finance, Product, and Marketing to align on contract terms, pricing, and feature requests.
• Serve as the customer success liaison during product launches, beta programs, and feature rollouts.
• Facilitate cross‑departmental workshops to translate customer feedback into actionable product enhancements.

Team Leadership & Coaching

• Mentor junior colleagues, conduct quality reviews, and deputize for the team lead when required.
• Champion a culture of continuous improvement, encouraging knowledge sharing and process optimization.
• Lead regular “customer success huddles” to share wins, challenges, and best practices.

Playbook Development

• Own and continuously refine customer success playbooks covering objection handling, upsell triggers, and at‑risk account definitions.
• Document best practices, case studies, and success stories for internal training.
• Update playbooks in response to market shifts, ensuring the team remains agile and informed.

Data‑Driven Insights

• Leverage CRM analytics to forecast renewal probabilities, identify upsell opportunities, and report on key performance metrics.
• Use data to drive proactive outreach, risk mitigation, and strategic account planning.
• Present dashboards to executive leadership, translating data into strategic action items.

Essential Qualifications

• 5–8 years of progressive experience in customer success, account management, or licensing, with a proven track record of managing renewals and mitigating churn.
• Demonstrated success in business development or strategic account management, building enduring relationships at the senior stakeholder level.
• Expertise in handling commercial objections—particularly cost‑driven pushback—using a calm, consultative approach.
• Exceptional organizational skills, meticulous attention to detail, and the ability to juggle multiple high‑priority accounts simultaneously.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and a knack for maintaining clean, accurate data.
• Strong cross‑functional collaboration skills, comfortable working with Legal, Finance, Product, and Marketing teams.
• Experience in licensing, media, or intellectual property is highly desirable.

Preferred Qualifications

• Background in the entertainment or media industry, with a deep understanding of public performance licensing.
• Experience managing enterprise‑scale contracts and navigating complex regulatory environments.
• Advanced negotiation skills, including experience with multi‑party agreements and large‑volume deals.
• Proven ability to develop and deliver executive‑level business reviews and strategic roadmaps.
• Track record of contributing to process improvement initiatives and playbook development.

Core Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
• Communication – Clear, persuasive verbal and written communication tailored to diverse audiences.
• Negotiation – Skilled at turning objections into win‑win outcomes.
• Analytical Mindset – Comfortable interpreting data to inform decisions and forecast outcomes.
• Customer‑Centricity – Passion for delivering exceptional customer experiences and driving satisfaction.
• Adaptability – Thrives in a fast‑paced, evolving environment with shifting priorities.
• Leadership – Inspires and mentors teammates, fostering a culture of continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Enterprise Customer Success Executive, you’ll have the chance to:

• Progress into a Director of Customer Success or Vice President of Enterprise Accounts role.
• Lead cross‑functional initiatives that shape product strategy and market positioning.
• Participate in executive‑level strategy sessions, influencing the company’s direction.
• Access ongoing professional development, including industry certifications, leadership training, and conference attendance.
• Mentor junior team members, building a legacy of high‑performance customer success.
• Earn a spot on the Innovation Council, where you’ll help steer new product ideas and feature enhancements.

Work Environment & Culture

brighthush is a fully remote, distributed organization that values flexibility, autonomy, and collaboration. Our culture is built on:

• Transparency – Open communication channels and regular all‑hands meetings.
• Inclusive diversity and belonging initiatives that celebrate varied perspectives.
• Commitment to work‑life balance with flexible schedules and generous time‑off policies.
• Regular virtual team‑building events, hackathons, and knowledge‑sharing sessions.
• A focus on continuous improvement – your ideas can directly influence processes and products.
• Access to a global network of peers, mentors, and industry experts.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior customer success roles.
• Performance‑based bonuses tied to renewal, expansion, and churn metrics.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• 401(k) retirement plan with company match.
• 15 days of paid vacation, plus additional paid holidays.
• Unlimited paid time off policy to support work‑life balance.
• Professional development stipend and reimbursement for relevant certifications.
• Access to a company‑wide wellness program, including virtual fitness classes and mental health resources.
• Equity participation in a company‑wide stock‑option plan.

How to Apply

Ready to take the next step in your career and help shape the future of media licensing? Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. We’ll review your application promptly and schedule a conversation with our hiring team.

Apply Today and become a pivotal part of brighthush’s journey to redefine public performance licensing for the digital age.