Seasoned Front‑Store Loss Prevention & Guest Relations Specialist – Champion Customer Experience, Safeguard Retail Excellence, Drive Store Safety, Lead Security Initiatives, and Foster a Culture of Safety at brighthush

About brighthush

brighthush is more than a retailer; it is a global movement that redefines how consumers experience premium fashion, home décor, and lifestyle products at unbeatable prices. With a presence in over 30 countries and a network of more than 1,200 stores, brighthush has built a reputation for delivering quality, value, and an unforgettable shopping experience. Each brighthush store is a vibrant community where shoppers feel welcomed, protected, and inspired to explore. At brighthush, every team member is a steward of our brand, shaping the future of retail one interaction at a time.

Position Overview

We are seeking a proactive, customer‑centric Front‑Store Loss Prevention & Guest Relations Specialist to join our Dorchester, MA location. In this dual‑focused role, you will serve as the first line of defense against loss while simultaneously ensuring a welcoming, safe environment for every guest. Your presence will reinforce brighthush’s commitment to integrity, safety, and exceptional service. You will partner closely with store management, loss prevention, and the broader retail team to uphold the highest standards of excellence.

Key Responsibilities

• Visible Presence & Deterrence: Maintain a visible, approachable presence at the front of the store and in key departments to deter theft and promote a secure shopping environment.
• Body‑Worn Camera Operations: Operate body‑worn cameras in strict adherence to brighthush policy, capturing accurate, real‑time footage for incident documentation.
• Warm Guest Greeting: Greet every customer with courtesy and respect, delivering a warm, professional welcome that reflects brighthush’s brand values.
• Guest Assistance: Respond promptly to customer requests for assistance, directing them to store management or customer service via the company‑issued radio system.
• Incident Reporting: Observe and report suspicious behavior or critical incidents to Loss Prevention (LP) or store management, utilizing the brighthush Case Management system.
• Closing Safety Sweep: Collaborate with management to conduct a thorough closing safety sweep, ensuring all areas are secure before closing.
• Emergency Preparedness: Adhere to the Store Emergency Response Guide, actively participating in drills and training sessions as required.
• Professional Appearance: Maintain a professional stance and appearance, wearing the approved uniform and following all company policies and procedures.
• Trend Analysis: Work with the loss prevention team to analyze trends, recommend process improvements, and support continuous improvement initiatives.
• Flexibility & Adaptability: Perform additional duties as assigned, demonstrating flexibility and a willingness to contribute to the overall success of the store.
• Onboarding Support: Assist in the onboarding of new front‑store staff, sharing best practices for customer engagement and loss prevention.
• Safety Briefings: Participate in monthly safety briefings, providing insights from on‑the‑ground experiences to enhance store protocols.
• Merchandising Collaboration: Collaborate with the merchandising team to ensure product displays are secure and compliant with loss prevention guidelines.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• 0–2 years of retail or security experience, with a solid understanding of loss prevention principles.
• Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
• Sound decision‑making abilities, capable of assessing situations quickly and taking appropriate action.
• Strong initiative and the capacity to work independently while maintaining a collaborative spirit.
• Exceptional organizational skills, with the ability to prioritize tasks and manage time effectively.
• Physical stamina to stand for extended periods and perform routine store safety checks.
• Proficiency in using radio communication equipment and basic computer applications.
• Knowledge of local and state regulations related to retail security and loss prevention.
• Demonstrated ability to handle high‑pressure situations with composure and professionalism.

Preferred Qualifications

• Prior experience in a loss prevention or security role within a retail environment.
• Knowledge of brighthush Case Management or similar incident reporting systems.
• Experience with body‑worn camera technology and data privacy best practices.
• Commitment to ongoing learning and development, evidenced by participation in relevant training programs.
• Experience in customer service or guest relations roles, with a proven track record of enhancing customer satisfaction.
• Basic understanding of retail operations, inventory management, and merchandising principles.

Core Competencies

• Customer Focus: Passion for delivering exceptional service and creating a welcoming atmosphere.
• Integrity: Upholding ethical standards and protecting the brand’s reputation.
• Adaptability: Thriving in a fast‑paced, dynamic retail environment.
• Team Collaboration: Working effectively with cross‑functional teams to achieve shared goals.
• Problem Solving: Identifying issues quickly and implementing practical solutions.
• Attention to Detail: Maintaining vigilance to detect potential loss or safety concerns.
• Communication: Articulating information clearly to customers, colleagues, and management.
• Technical Proficiency: Comfortable using radio equipment, body‑worn cameras, and computer systems.
• Leadership Potential: Demonstrating initiative and the ability to mentor new hires.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Front‑Store Loss Prevention & Guest Relations Specialist, you will have access to:

• Structured onboarding and mentorship programs that accelerate your learning curve.
• Cross‑training across departments, enabling you to broaden your skill set and explore new career paths.
• Leadership development workshops designed to cultivate future managers and supervisors.
• Access to an internal learning portal featuring courses on retail operations, loss prevention, and customer engagement.
• Clear promotion pathways from front‑store roles to store management, loss prevention leadership, and corporate positions.
• Regular performance reviews with actionable feedback to guide your professional development.
• Opportunities to lead safety and security initiatives, giving you a platform to influence store policies.
• Participation in industry conferences and seminars to stay ahead of retail security trends.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, respect, and continuous improvement. Our employees enjoy:

• A collaborative, open‑door environment where ideas are welcomed and valued.
• Regular team‑building activities and community outreach initiatives.
• Recognition programs that celebrate outstanding performance and innovation.
• Flexible scheduling options to support work‑life balance.
• Transparent communication from leadership, ensuring everyone is informed about company goals and achievements.
• A supportive environment that prioritizes safety, diversity, and inclusion.
• Access to wellness programs, including fitness classes and mental health resources.
• Employee resource groups that promote networking and professional growth.

Compensation & Benefits

We offer a competitive starting salary ranging from USD $16.25 to $18.60 per hour, with potential for overtime and performance bonuses. In addition to base pay, brighthush provides a comprehensive benefits package that may include:

• 401(k) retirement plan with company match.
• Health, dental, and vision insurance options.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) opportunities.
• Paid parental leave, holidays, vacation, and sick days.
• Short‑ and long‑term disability coverage.
• Employee assistance programs (EAP) and smoking cessation support.
• Discounts on merchandise, childcare, cell phone plans, pet insurance, and legal services.
• Credit union membership and referral bonuses.
• Scholarship programs and adoption assistance for eligible employees.
• Auto and home insurance discounts.
• Annual wellness stipend to support healthy living.

Why Join brighthush?

As a leading player in the off‑price retail industry, brighthush offers a dynamic, fast‑moving environment where your contributions directly impact customer satisfaction and business success. You will:

• Be part of a global brand that values innovation and customer delight.
• Work alongside passionate professionals who are committed to excellence.
• Enjoy a supportive workplace that prioritizes safety, diversity, and inclusion.
• Benefit from continuous learning and clear career advancement opportunities.
• Receive a competitive salary and a comprehensive benefits package that supports your well‑being.
• Play a pivotal role in safeguarding the brand’s reputation and ensuring a secure shopping environment.
• Contribute to community initiatives and local outreach programs that make a difference.

How to Apply

Ready to take the next step in your career? Submit your application through the link below and join the brighthush family, where your skills will shine and your growth will be celebrated.

Apply to this job

Location: 8 B Allstate Road, Dorchester, MA, USA

We are an equal opportunity employer. brighthush considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other protected characteristic. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.