Seasoned Help Desk Support Specialist – Remote Customer Service Representative (Temporary) – Empowering Healthcare IT Solutions at brighthush

About brighthush

brighthush stands at the forefront of the healthcare technology landscape, pioneering solutions that bridge the gap between complex clinical workflows and the everyday tools that clinicians rely on. Our mission is simple yet profound: to empower healthcare providers, patients, and payers with seamless, secure, and intuitive technology that enhances care delivery and drives better outcomes. By partnering with national health systems and leveraging cutting‑edge platforms, we streamline operations, safeguard data integrity, and enable providers to focus on what matters most—patient care. Our remote, flexible work model empowers talented professionals to contribute from anywhere, fostering a healthy work‑life balance and a culture of continuous innovation.

Why This Role Matters

As the frontline of support for brighthush’s national network, the Help Desk is the heartbeat that keeps providers, patients, and payers connected. Every ticket you resolve, every user you assist, and every system you maintain directly influences the ability of healthcare professionals to deliver high‑quality care without interruption. This position is more than a job—it is a chance to contribute to a national mission that touches millions of lives, ensuring that technology serves as a catalyst for better health outcomes.

What You’ll Do

Key Responsibilities

• Collaborate with Technician II and other team members to deliver comprehensive desktop and operational support across assigned sites and remote offices.
• Install, configure, maintain, and troubleshoot a wide range of hardware—including desktops, laptops, printers, scanners, and peripheral devices—as well as remote access equipment.
• Deploy and support multiple operating systems (Windows, macOS, Linux), ensuring optimal performance, security, and compliance with brighthush standards.
• Diagnose, resolve, and document user concerns, providing clear, concise updates in the ticketing system and contributing to knowledge‑base articles.
• Utilize remote desktop tools to deliver real‑time assistance to users in remote or home‑office environments.
• Assist in troubleshooting advanced technical issues within network and telecommunications environments, focusing on workstation‑level problems.
• Act as a technical liaison to project managers, facilitating smooth integration and transition of new technology initiatives into the production support environment.
• Maintain software and workstation image management, using image deployment tools to perform imaging tasks efficiently.
• Identify areas for improvement in the technical support environment and collaborate with management to implement solutions.
• Ensure tickets are accurately documented, tracked, and resolved in a timely manner, meeting or exceeding SLA targets.
• Collaborate with team members on assigned projects, contributing to a cohesive and high‑performing support team.
• Perform additional duties as assigned by management, demonstrating flexibility and a proactive attitude.

Essential Qualifications

• High school diploma or equivalent; 0–2 years of experience in a technical support or help desk role.
• Strong verbal and written communication skills, with a customer‑service‑oriented mindset.
• Proficient in diagnosing and resolving hardware, software, and network issues.
• Experience with remote desktop tools and ticketing systems (e.g., brighthush, brighthush, or similar).
• Ability to follow established processes, procedures, and guidelines to ensure consistent customer experiences.
• Highly detail‑oriented, organized, and capable of managing multiple tasks simultaneously.
• Strong analytical and problem‑solving skills, with a methodical approach to troubleshooting.
• Demonstrated ability to work independently and collaboratively within a team environment.
• Adaptability to changing priorities and the ability to thrive in a dynamic, fast‑paced setting.
• Must successfully complete the brighthush client vetting process as a condition of employment.

Preferred Qualifications

• Associate’s degree or higher in Information Technology, Computer Science, or a related field.
• Experience supporting healthcare or government IT environments.
• Knowledge of brighthush or similar provider registration platforms.
• Certifications such as brighthush A+, brighthush Network+, or brighthush Certified Solutions Associate.
• Previous experience in a temporary or contract role within a federal or large‑scale organization.

Skills & Competencies for Success

• Technical Proficiency: Comfort with Windows, macOS, and Linux operating systems; familiarity with common office software and peripheral devices.
• Customer‑Centric Mindset: Ability to empathize with users, communicate clearly, and provide timely, effective solutions.
• Problem‑Solving: Logical reasoning, root‑cause analysis, and creative troubleshooting strategies.
• Time Management: Prioritizing tickets, meeting deadlines, and balancing multiple responsibilities.
• Collaboration: Working cross‑functionally with project managers, developers, and other support staff.
• Continuous Learning: Willingness to stay updated on emerging technologies and industry best practices.

Career Growth & Learning Opportunities

Although this role is temporary, it offers a unique window into the inner workings of a federal partner organization. You will gain exposure to high‑impact projects, learn how to navigate complex regulatory environments, and develop a skill set that is highly transferable to future roles in IT support, project coordination, or healthcare technology. Additionally, you’ll have the chance to build a professional network within brighthush and the broader national health ecosystem, opening doors to potential full‑time opportunities or future contract work. Our structured learning paths, mentorship programs, and access to industry conferences ensure that you grow both technically and professionally during your tenure.

Work Environment & Company Culture

At brighthush, we value flexibility, innovation, and a collaborative spirit. Our remote work model empowers you to balance professional responsibilities with personal commitments, while our inclusive culture ensures that every team member feels heard and respected. We celebrate diversity, encourage continuous improvement, and recognize the contributions of each individual through regular feedback and performance recognition programs. Our virtual “coffee break” channels, hackathon events, and wellness initiatives foster a sense of community even when we’re spread across time zones.

Compensation, Perks, and Benefits

Compensation: Competitive hourly rate of $21.53, commensurate with experience and role responsibilities. Pay is processed bi‑weekly, with clear documentation of hours worked and tasks completed.

Benefits: While this is a temporary assignment, you will receive access to brighthush’s virtual employee portal, which includes resources for professional development, wellness, and community engagement. You’ll also benefit from flexible scheduling (Monday‑Friday, 10:30 AM–7:00 PM EST) and the ability to work from any location with a reliable internet connection.

Additional Perks:

• Comprehensive onboarding and training program to ensure you’re equipped for success.
• Access to online knowledge bases, troubleshooting manuals, and a supportive peer network.
• Opportunities to participate in cross‑functional projects that enhance your skill set.
• Recognition of outstanding performance through monthly shout‑outs and performance bonuses.
• Participation in quarterly virtual team‑building activities and wellness challenges.

How to Apply

If you’re ready to make a tangible impact on the healthcare system and thrive in a fast‑paced, mission‑driven environment, we encourage you to apply today. Submit your resume and a brief cover letter outlining your relevant experience and why you’re excited about this role. Our hiring team will review your application promptly and contact you for the next steps.

Join brighthush – Where Technology Meets Purpose

At brighthush, we believe that technology is a powerful catalyst for positive change. By joining our Help Desk team, you’ll be part of a dedicated group of professionals who are committed to ensuring that providers have the tools and support they need to serve patients effectively. This temporary role is more than a job—it’s an opportunity to contribute to a national mission, grow your technical expertise, and collaborate with passionate colleagues who share your commitment to excellence.

Ready to take the next step? Click the link below to apply and become a vital part of brighthush’s mission Apply for this job