Seasoned Remote Customer Experience & Marketing Specialist – AI‑Powered Support, Technical Triage, Product Advocacy, Strategic Growth, and Global Impact

Welcome to brighthush – Powering Tomorrow’s Living Spaces

At brighthush, we’re on a mission to transform everyday environments into safer, smarter, and more connected spaces. Our portfolio of purpose‑built electrical solutions—ranging from sleek in‑drawer outlets to versatile pop‑up power units—combines elegant design with cutting‑edge AI technology. Whether you’re a homeowner, contractor, or retail partner, brighthush delivers intuitive products that simplify power management and elevate the user experience.

We believe that innovation should be accessible, reliable, and effortless. That’s why we invest in research, collaborate with industry experts, and listen closely to our customers. The result is a global brand that remains deeply rooted in the hands of the people who use our products every day.

Join a team that values autonomy, continuous learning, and proactive communication. At brighthush, you’ll own your projects, experiment with new ideas, and drive measurable impact—all while working from the comfort of your own home.

Position Overview

We’re looking for a dynamic, customer‑centric Remote Customer Experience & Marketing Specialist to become the frontline voice of brighthush. In this role, you’ll manage inquiries, triage technical needs, recommend product solutions, and support marketing initiatives—all from your home office in Latin America.

As a “business within a business,” you’ll own outcomes, leverage AI tools for productivity, and collaborate transparently with leadership to continuously elevate service quality. Your work will directly influence product development, customer satisfaction, and brand perception.

Key Responsibilities

• Customer Engagement & Technical Triage
  • Deliver warm, memorable interactions across phone, video, email, chat, and secondary channels.
  • Conduct real‑time situational assessments, asking diagnostic questions to uncover true customer needs.
  • Prioritize and resolve technical questions, owning issue resolution end‑to‑end with high accountability.
  • Maintain deep knowledge of brighthush’s product portfolio, applications, customer segments, and industry standards.
  • Document every interaction in our CRM, ensuring data accuracy and traceability.
  • Escalate complex issues to the appropriate technical or product teams, following defined escalation paths.
• Cross‑Functional Marketing & Collaboration
  • Share customer feedback, market trends, and product insights with Customer Experience, Product, and Marketing teams.
  • Assist in executing marketing programs, including customer research, content coordination, and campaign management.
  • Collaborate with the content team to create FAQs, knowledge base articles, and video tutorials that address common pain points.
  • Track campaign performance metrics and provide actionable insights to optimize future initiatives.
  • Participate in cross‑functional workshops that shape product roadmaps and customer journey maps.
• Autonomous Management & AI Integration
  • Manage responsibilities independently during standard business hours without close supervision.
  • Explore, adopt, and apply AI tools and modern technologies to streamline customer research, workflow organization, and communication.
  • Use lightweight visibility practices to share progress, test variables, learning outcomes, and proactive recommendations with program managers and executive leaders.
  • Continuously refine processes to improve response times, resolution rates, and customer satisfaction scores.

Essential Qualifications & Skills

• Exceptional Verbal Communication – Fluent spoken English with an outgoing, “hello‑first” personality that builds immediate trust over phone and video channels.
• Problem Triage & Critical Thinking – Proven ability to evaluate complex customer situations rapidly, identify root issues, prioritize urgency, and deliver solutions.
• Proactive Ownership Mindset – Highly organized and self‑directed with a history of taking full responsibility for project outcomes rather than just completing tasks.
• AI & Technology Aptitude – Eager to command AI tools and digital platforms to optimize daily work routines and productivity.
• Schedule Alignment – Full commitment to work standard business hours aligned with UTC‑5 (Monday‑Friday).
• Remote Infrastructure – Dedicated home office, updated computer setup, HD webcam, noise‑canceling headset, and a stable high‑speed internet connection.

Preferred Qualifications

• Prior background in customer service, technical support, inside sales, or marketing support.
• Familiarity with cabinetry, electrical fixtures, interior design, construction, or home renovation industries.
• Hands‑on experience using CRM software, ticketing tools, e‑commerce applications, or project management platforms.
• Practical experience applying generative AI tools within daily business workflows.

Core Skills & Competencies

• Customer‑first mindset with a passion for delivering exceptional experiences.
• Strong analytical skills and the ability to translate data into actionable insights.
• Excellent written and verbal communication across multiple channels.
• Adaptability to fast‑moving environments and changing priorities.
• Team player who thrives in a remote, collaborative culture.
• Tech‑savvy with a curiosity for emerging AI and automation solutions.

Career Growth & Learning Pathways

At brighthush, growth is a shared journey. As a Remote Customer Experience & Marketing Specialist, you’ll have the opportunity to:

• Progress into senior support or technical roles, leveraging deep product knowledge and customer insights.
• Transition into marketing strategy, product management, or AI integration leadership positions.
• Participate in cross‑functional projects that influence product development, customer journey mapping, and AI‑driven service enhancements.
• Receive mentorship from seasoned leaders who champion continuous learning and innovation.
• Attend industry conferences, webinars, and internal training sessions to stay ahead of market trends.
• Earn certifications in customer experience, AI tools, or product management through our partnership with leading educational platforms.

Work Environment & Culture Highlights

• Remote‑first culture built on trust, transparency, and empowerment.
• Regular virtual town halls and team check‑ins to keep everyone aligned.
• Open communication channels where ideas are welcomed and feedback is constructive.
• Collaborative environment that values diversity, inclusion, and personal growth.
• Access to a vibrant community of professionals who share best practices and celebrate successes.
• Flexible work arrangements that respect personal commitments while meeting business objectives.

Compensation, Perks, and Benefits

• Competitive Salary – Monthly compensation ranging from $800 to $1,200 USD, commensurate with experience and capabilities.
• Paid Time Off & Holidays – Generous PTO structure and paid company holidays to support work‑life balance.
• Product & Industry Training – Comprehensive onboarding and continuous learning on electrical products and technical applications.
• High Autonomy & Flexibility – Freedom to manage daily schedules, make operational decisions, and shape work methodologies.
• Cutting‑Edge Technology Exposure – Direct opportunities to master and integrate AI tools into professional workflows.
• 100% Remote Infrastructure – Execute customer experience and marketing operations remotely from anywhere in Latin America.
• Health & Wellness Support – Access to virtual wellness programs, mental health resources, and flexible work arrangements.
• Community & Recognition – Celebrate milestones, share success stories, and receive recognition through internal awards and shout‑outs.
• Performance Bonuses – Quarterly bonuses tied to customer satisfaction metrics and campaign success.

Application Process & Requirements

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed above.

Voice/Video Recording is REQUIRED

Your application cannot be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.

Mandatory Knockout Questions

Each application includes knockout questions designed to verify minimum qualifications required by brighthush. If you answer “NO” to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer “YES” as we are only able to hire Latin American talent based in Latin America.

Apply Wisely

To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder

All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.

Ready to Join brighthush?

If you’re ready to bring your customer‑centric mindset, technical curiosity, and AI enthusiasm to a company that values autonomy and innovation, we want to hear from you. Apply today and become part of a team that’s redefining how electrical solutions power modern living.

Apply Now