Seasoned Part‑Time Customer Service Lead – Retail Operations & Team Leadership Champion Driving Exceptional Customer Experience, Sales Growth, and Employee Engagement at brighthush

About brighthush

brighthush is more than a retailer; it’s a global movement that redefines how consumers discover, shop, and love high‑quality apparel, home goods, and lifestyle products at unbeatable prices. With a presence in over 30 countries and a customer base that spans millions, brighthush has built its reputation on three unshakeable pillars: relentless innovation, an unwavering customer obsession, and a culture that prizes continuous learning and personal growth. Whether you’re stepping into one of our bustling distribution centers, walking the aisles of a flagship retail store, or collaborating with cross‑functional teams at our headquarters, you’ll find a vibrant, fast‑paced environment where every day presents fresh opportunities to learn, lead, and make a tangible impact.

Why Join brighthush?

• Be part of a Fortune 100 leader that sets the standard for off‑price retail excellence.
• Enjoy a flexible, part‑time schedule that fits your lifestyle—night shifts, weekends, and more.
• Access a comprehensive benefits package, including deep employee discounts, health plans, retirement contributions, and professional development programs.
• Grow your career with clear pathways from associate to leadership roles.
• Work in a supportive, inclusive environment that celebrates individuality and teamwork.
• Contribute to a brand that is known for its commitment to sustainability and community impact.

Role Overview

As a Part‑Time Customer Service Lead at brighthush, you will be the frontline champion of the customer experience. Your role blends people management, operational oversight, and customer engagement to ensure every shopper leaves the store satisfied, loyal, and eager to return. You will act as a role model, mentor, and problem‑solver, driving both team performance and store profitability while embodying the brighthush values of integrity, innovation, and inclusivity.

Key Responsibilities

• Lead by Example: Engage with customers, demonstrate exceptional service, and maintain a clean, organized store environment.
• Team Management: Oversee a team of associates at the front of the store, assign registers, coordinate breaks, and ensure coverage during peak times.
• Training & Development: Mentor associates on front‑end principles, personalize the customer experience, and promote loyalty programs.
• Customer Issue Resolution: Address concerns promptly, turning challenges into opportunities for positive outcomes.
• Operational Excellence: Ensure associates execute tasks in line with the store plan, prioritize effectively, and maintain compliance with labor laws and company policies.
• Performance Communication: Provide accurate, constructive feedback and progress updates to both associates and management.
• Safety & Compliance: Promote safety awareness, support shrink reduction initiatives, and maintain a secure environment for staff and shoppers.
• Program Promotion: Drive adoption of credit and loyalty programs, enhancing customer retention and revenue.
• Continuous Improvement: Collaborate with store management to identify training needs and implement best practices.
• Data‑Driven Insights: Track key performance indicators such as sales per square foot, average transaction value, and customer satisfaction scores, and use these insights to inform daily operations.

Essential Qualifications

• Minimum of 1 year of retail experience with a strong understanding of merchandising techniques.
• At least 6 months of proven leadership or supervisory experience.
• Flexible availability, including nights and weekends.
• Excellent communication and organizational skills with meticulous attention to detail.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Strong teamwork orientation—collaborate effectively with peers and supervisors.
• Demonstrated ability to train and develop others.
• Proficiency in using POS systems and store operations software.
• Basic understanding of safety compliance and shrink reduction strategies.

Preferred Qualifications

• Experience in a fast‑paced retail environment with high customer traffic.
• Knowledge of customer loyalty program promotion and sales analytics.
• Background in safety compliance and shrink reduction strategies.
• Proficiency in multiple languages to serve a diverse customer base.
• Experience with data‑driven decision making and performance dashboards.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences.
• Leadership Presence: Ability to inspire, coach, and motivate a team.
• Problem‑Solving: Quick, effective resolution of customer and operational issues.
• Data‑Driven Decision Making: Use metrics to guide performance improvements.
• Adaptability: Thrive in a dynamic, ever‑changing retail landscape.
• Integrity & Confidentiality: Uphold ethical standards and protect sensitive information.
• Collaboration: Work seamlessly across departments to achieve store goals.
• Time Management: Prioritize tasks and manage multiple responsibilities simultaneously.

Career Growth & Learning Opportunities

At brighthush, we believe that every role is a stepping stone. As a Part‑Time Customer Service Lead, you will:

• Gain hands‑on experience in store operations, inventory management, and customer engagement.
• Build a strong foundation in leadership that can transition into full‑time management roles.
• Participate in our Leadership Development Program, which offers mentorship, workshops, and cross‑functional projects.
• Access a wealth of learning resources—online courses, in‑store training modules, and industry conferences.
• Earn recognition through our Employee of the Month program and performance‑based bonuses.
• Explore opportunities in areas such as merchandising, visual display, and e‑commerce integration.
• Develop a professional network across the organization, opening doors to future roles.

Work Environment & Culture

brighthush fosters a culture where innovation meets tradition. Our stores are more than retail spaces—they are community hubs where employees feel valued and empowered. You’ll experience:

• A collaborative team atmosphere that encourages open communication.
• Regular team huddles to celebrate wins and address challenges.
• Inclusive practices that respect and celebrate diversity.
• Opportunities to contribute ideas that shape store strategy.
• A supportive leadership team that invests in your professional growth.
• Access to wellness programs, mental health resources, and employee assistance initiatives.
• Celebrations of cultural and seasonal events that bring the team together.

Compensation & Benefits

While the starting hourly rate for this part‑time position ranges from $14.25 to $14.75, actual pay is influenced by your skills, experience, and performance. In addition to competitive wages, brighthush offers:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options for eligible employees.
• 401(k) retirement plan with company contributions.
• Paid time off, including holidays, vacation, and sick leave.
• Employee Assistance Program (EAP) for mental and emotional well‑being.
• Professional development stipend and tuition reimbursement.
• Flexible scheduling to accommodate personal commitments.
• Recognition and reward programs for outstanding performance.
• Access to a company‑wide learning platform with courses in leadership, customer service, and retail analytics.

Location

USA – brighthush Store 1418 Chambersburg, PA

How to Apply

Ready to bring your passion for customer service and leadership to brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.

Apply to this position

Join brighthush Today

At brighthush, we’re committed to creating an inclusive workplace where every employee can thrive. Whether you’re a seasoned retail professional or a motivated newcomer, we offer the tools, training, and support you need to succeed. Take the next step in your career—apply now and help us continue to deliver exceptional value to our customers while building a brighter future for yourself and your community.