Seasoned Lead Product Manager – Reimagining the First Customer Journey for a Rapidly Scaling AI‑Driven Home Services Marketplace

About brighthush

brighthush is the nation’s leading on‑demand marketplace for home services, with a portfolio that spans lawn care, outdoor maintenance, and a growing suite of household solutions. With over $750 million in bookings, we are on a mission to become the one‑stop shop for every household’s service needs. Our vision is bold: 1 + job per household, every year. To achieve this, we are building an AI‑run company that moves faster than its size would normally allow, and we need a visionary product leader to help us re‑invent the first touchpoint that brings new customers into our ecosystem.

Your Impact and Responsibilities

As the Lead Product Manager for the New Customer Experience, you will own the entire journey from the moment a homeowner first encounters brighthush to the moment they book their first service. This is not a funnel‑optimization role; it is a full‑scale redesign from first principles, with a focus on AI‑native, agentic interactions that eliminate friction and delight users.

• Vision & Strategy – Craft a compelling, data‑driven vision for the first service experience that aligns with brighthush’s BHAG and resonates across three brands (brighthush, brighthush, brighthush).
• Product Roadmap – Translate the vision into a prioritized roadmap, balancing short‑term wins with long‑term architectural changes.
• Cross‑Functional Leadership – Partner closely with Design, Engineering, Operations, Marketing, Pricing, and Conversational AI teams to deliver a cohesive experience.
• AI‑Native Sign‑Up – Prototype and iterate AI‑powered signup flows that let an intelligent agent guide users from intent to booking, reducing or eliminating form fields.
• Data‑Driven Decision Making – Own funnel analytics, run A/B tests, and surface insights that inform product changes and validate impact.
• Stakeholder Management – Communicate progress and trade‑offs to senior leadership, ensuring alignment across the organization.
• Customer Advocacy – Conduct user research, analyze transcripts, and champion the homeowner’s voice in every decision.

Key Success Metrics (Year 1)

• Clear, executive‑level vision adopted by the product organization.
• First AI‑native signup component live for a subset of users.
• Signup conversion rate increases by at least 15 %.
• Number of households booking their first service rises by 20 %.
• First‑service CSAT scores exceed 90 %.

Essential Qualifications

• Minimum 6 years of product management experience focused on consumer‑facing products.
• Proven track record of shipping end‑to‑end product experiences that scale.
• Deep customer obsession: you measure success by conversion *and* long‑term satisfaction.
• Hands‑on analytical mindset: you run your own funnel analyses and can spot leaks before dashboards are built.
• Experience building AI‑powered or agentic consumer experiences; proficiency with LLMs, conversational agents, and data‑driven prototyping.
• Strong strategic thinking paired with a design‑partner mentality; you set priorities, say “no” with rationale, and collaborate from sketch to launch.
• Comfort navigating cross‑functional levers (pricing, operations, supply) and influencing outcomes without direct authority.
• Bachelor’s degree in business, analytics, engineering, design, or a related field.

Preferred Qualifications

• Marketplace or personalization experience where signup flows ripple into supply and pricing.
• Background in building AI‑native customer journeys that replace traditional forms.
• Experience working in a lean, fast‑moving environment with a partly legacy stack.
• Prior exposure to equity‑based compensation and a deep understanding of how product impact translates to company value.

Skills & Competencies

• Strategic Visionary – able to see the big picture and translate it into actionable roadmaps.
• Data‑Driven Decision Maker – comfortable with SQL, analytics tools, and turning numbers into product insights.
• AI & Conversational Design – hands‑on with LLMs, intent extraction, and agentic flows.
• Stakeholder Management – influence without authority, build consensus across product, engineering, and operations.
• Execution Excellence – deliver high‑quality releases on schedule, balancing speed and reliability.
• Customer Advocacy – deep empathy for homeowners, translating pain points into product solutions.

Career Growth & Learning Opportunities

At brighthush, you will be part of a high‑impact team that shapes the future of home services. Your work will directly influence the company’s growth trajectory and the experience of millions of households. We champion continuous learning: you’ll have access to AI research labs, design workshops, and cross‑functional mentorship programs. As the product organization matures, you’ll have the opportunity to transition into senior product leadership roles, such as Head of Consumer Experience or VP of Product.

Work Environment & Culture

brighthush is a fully remote, results‑oriented organization that values autonomy, transparency, and rapid iteration. We practice:

• Outcome‑First Culture – Focus on measurable impact rather than process.
• Data‑First Decision Making – Every hypothesis is tested, every metric tracked.
• AI‑First Mindset – We invest heavily in AI research and encourage experimentation.
• Inclusive Collaboration – Diverse teams, open communication, and a flat hierarchy that empowers every voice.

Compensation & Benefits

We offer a competitive total rewards package that reflects the value you bring to brighthush:

• Base Salary – $170,000 – $210,000, commensurate with experience.
• Equity – Share in the company’s growth; every new customer you help acquire is a direct contribution to your equity.
• Healthcare – Comprehensive medical, dental, and vision plans.
• Paid Time Off – Flexible PTO; we trust you to manage your time for maximum productivity.
• Remote Work – Fully remote across the U.S.; no relocation required.
• Learning & Development – Budget for conferences, courses, and AI research tools.

How to Apply

If you are a visionary product leader who thrives on redefining consumer journeys, loves working with AI, and is ready to make a measurable impact on a rapidly growing marketplace, we want to hear from you. Submit your resume and a brief cover letter explaining why you’re the perfect fit for brighthush’s New Customer Experience team.