Seasoned Medical Virtual Assistant – Insurance Verification & Authorization Specialist for Remote Outpatient Physical Therapy Practice at brighthush

About brighthush

brighthush is a forward‑thinking, patient‑centric organization that delivers high‑quality physical therapy services across multiple locations. With a strong presence in the Baltimore area, we serve patients of all ages—from adolescents to seniors—providing comprehensive orthopedic and spinal care. Our mission is to empower individuals to regain mobility, reduce pain, and improve overall well‑being through personalized, evidence‑based treatment plans.

At brighthush, we believe that exceptional care begins with a seamless administrative foundation. Every patient’s insurance coverage is verified, authorizations are secured, and billing processes run smoothly, allowing clinicians to focus on what they do best: healing and restoring function.

Why Join brighthush?

Working with brighthush means becoming part of a culture that values Grit, Shoshin (Beginner’s Mind), Candor, Ownership, Engagement, and Enjoy the Journey. These core principles guide our interactions with patients, colleagues, and partners, fostering an environment where curiosity, accountability, and continuous improvement thrive.

As a remote team member, you’ll enjoy the flexibility of working from anywhere while contributing to a mission‑driven organization that prioritizes both professional growth and personal well‑being.

Role Overview

As a Medical Virtual Assistant specializing in Insurance Verification & Authorization, you will serve as the critical link between patients, our clinical team, and insurance providers. Your primary focus will be to verify coverage, secure prior authorizations, and maintain accurate insurance documentation—ensuring that every patient receives timely, cost‑effective care.

This remote position offers the opportunity to work closely with a dedicated team of clinicians, billing specialists, and administrative staff, all while leveraging cutting‑edge technology to streamline workflows.

Key Responsibilities

Insurance Verification & Benefits Review

• Conduct thorough verification of patient insurance coverage and benefits before each appointment.
• Analyze eligibility, copays, deductibles, coinsurance, and coverage limitations to determine financial responsibilities.
• Update patient records with accurate, current insurance information and ensure data integrity across all systems.
• Enter insurance details into the electronic medical record with precision, minimizing errors that could impact reimbursement.

Prior Authorization Management

• Obtain and track pre‑authorizations for medical procedures and therapy services as required by payers.
• Monitor authorization status, follow up on pending requests, and proactively resolve delays.
• Maintain organized records of approved, pending, and expired authorizations for audit readiness.
• Communicate with insurance providers to resolve discrepancies, clarify coverage, and expedite approvals.

Insurance Coordination & Documentation

• Serve as the primary liaison with insurance companies to clarify coverage details and resolve issues.
• Assist with insurance‑related inquiries from patients, clinicians, and billing staff.
• Ensure all documentation complies with billing and coding requirements, maintaining HIPAA‑compliant records.
• Generate routine insurance and authorization reports for management review, highlighting trends and potential bottlenecks.
• Uphold confidentiality and data security standards at all times.

Tools & Systems Proficiency

• Insurance portals and payer systems (major insurance carriers).
• Our proprietary EMR platform for patient data entry and workflow management.
• Standard productivity tools for documentation, spreadsheets, and communication.
• Communication platforms (phone, email, secure messaging) for efficient stakeholder engagement.

Essential Qualifications

• Proven experience in insurance verification and prior authorization within a healthcare setting.
• Deep understanding of insurance benefits, eligibility criteria, and payer requirements.
• Strong communication skills—both written and verbal—across multiple channels (phone, email, portals).
• Exceptional attention to detail and organizational abilities, with a track record of managing high‑volume workflows.
• Proficiency in using EMR systems and insurance portals; familiarity with our proprietary EMR is a plus.
• Self‑motivated, proactive, and able to work independently in a remote environment.

Preferred Qualifications

• Experience in outpatient healthcare or physical therapy settings.
• Knowledge of CPT/HCPCS coding and billing processes.
• Prior exposure to HIPAA compliance and data security protocols.
• Experience with data analytics tools or reporting dashboards.
• Multilingual abilities to support diverse patient populations.

Skills & Competencies for Success

• Analytical thinking: Ability to interpret complex insurance policies and translate them into actionable steps.
• Time management: Efficiently juggle multiple verification and authorization tasks while meeting deadlines.
• Problem‑solving: Quickly identify and resolve coverage gaps or authorization delays.
• Customer service orientation: Provide clear, compassionate communication to patients and providers.
• Team collaboration: Work seamlessly with clinicians, billing staff, and IT support to ensure a smooth patient experience.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You will have access to:

• Regular training sessions on the latest insurance regulations, payer policies, and EMR updates.
• Mentorship from seasoned billing and clinical leaders.
• Opportunities to transition into advanced roles such as Billing Coordinator, Revenue Cycle Analyst, or Clinical Operations Manager.
• Cross‑functional projects that broaden your skill set beyond insurance workflows.

Work Environment & Company Culture

Our remote work model empowers you to balance professional responsibilities with personal commitments. You’ll be part of a collaborative, supportive team that values transparency, continuous learning, and mutual respect. At brighthush, we celebrate achievements, encourage innovation, and foster a sense of belonging—ensuring that every team member feels valued and empowered to make a difference.

Compensation, Perks, & Benefits

While specific figures are tailored to experience, we offer a competitive salary that reflects your expertise and contributions. In addition to base pay, you’ll enjoy:

• Health, dental, and vision insurance options.
• Flexible paid time off and holiday schedule.
• Professional development stipend and access to industry conferences.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Performance‑based bonuses and recognition programs.

How to Apply

Ready to join a team that values precision, compassion, and innovation? Submit your resume and a brief cover letter outlining your experience with insurance verification and prior authorization. Highlight any relevant achievements, such as reducing authorization turnaround time or improving billing accuracy.

We look forward to learning how you can contribute to brighthush’s mission of delivering exceptional physical therapy care.

Closing Statement

At brighthush, your role as a Medical Virtual Assistant will be pivotal in ensuring that patients receive the care they need without administrative barriers. If you are detail‑oriented, proactive, and passionate about supporting healthcare delivery, we invite you to apply today. Join us in shaping a future where quality care is accessible, efficient, and patient‑centered.