Seasoned Medical Virtual Assistant – Primary Care & Patient Coordination – Remote, Full‑Time, High‑Volume U.S. Practice

About brighthush and the Opportunity

brighthush is a leading provider of virtual healthcare support, empowering primary care practices across the United States to deliver seamless, patient‑centered care. Our mission is to bridge the gap between clinicians and patients by offering reliable, tech‑savvy administrative solutions that free physicians to focus on what they do best—providing outstanding medical care.

We are currently expanding our remote team and seeking a dedicated Medical Virtual Assistant to join a busy, established primary care practice. This role is ideal for professionals who thrive in fast‑paced environments, possess strong organizational skills, and are passionate about enhancing patient experiences through clear communication and meticulous administrative support.

Why Join brighthush?

• Remote Flexibility – Work from anywhere with a stable internet connection.
• Competitive Compensation – $5–$6 per hour (or $6–$8 per hour for Spanish‑bilingual candidates) based on experience.
• Long‑Term Growth – A stable, full‑time position with opportunities for skill development and career advancement.
• Comprehensive Training & Resources – HIPAA & cybersecurity certification, top‑tier VA performance training, and ongoing support from our dedicated HR & contractor team.
• Work‑Life Balance – Standard Monday‑Friday schedule (8:00 AM–4:30 PM ET) with the flexibility to manage your own workspace.
• Inclusive Culture – We celebrate diversity, encourage bilingual communication, and support professional growth for all team members.

Key Responsibilities

As a Medical Virtual Assistant at brighthush, you will be the primary point of contact for patients and the backbone of our scheduling and administrative operations. Your day‑to‑day tasks will include:

• Patient Communication & Phone Management
  • Answer and manage incoming patient calls during business hours.
  • Handle inquiries with professionalism, courtesy, and efficiency.
  • Assist patients with appointment requests, general questions, and administrative concerns.
  • Coordinate with the physician and in‑office medical assistants as needed.
  • Maintain clear, empathetic communication, especially with elderly patients.
• Patient Scheduling & Tebra EHR Management
  • Schedule, confirm, reschedule, and manage patient appointments.
  • Maintain accurate provider calendars using Tebra EHR.
  • Coordinate in‑office and telemedicine appointments.
  • Update patient information and ensure accurate documentation within the EHR.
  • Help maintain an organized scheduling workflow in a high‑volume primary care environment.
• Insurance Verification & Prior Authorizations
  • Verify patient insurance eligibility, benefits, and coverage.
  • Process and follow up on prior authorization requests.
  • Assist with Medicare Advantage plan documentation and administrative requirements.
  • Upload insurance‑related documents, patient information, and required records into appropriate systems.
  • Coordinate with insurance providers to resolve eligibility and authorization concerns.
• General Healthcare Administrative Support
  • Provide day‑to‑day back‑office administrative assistance.
  • Organize, upload, and maintain accurate patient documentation.
  • Assist with electronic records management and other computer‑based tasks.
  • Support communication between patients, the physician, and in‑office staff.
  • Ensure patient information is handled accurately and confidentially in accordance with HIPAA guidelines.

Note: Medical billing is handled by a separate billing specialist and is not part of this position’s primary responsibilities.

Essential Qualifications

• Proven experience in healthcare administration, medical virtual assistance, or medical front desk operations.
• Strong preference for experience in family medicine, primary care, or internal medicine.
• Experience handling high‑volume patient calls, appointment scheduling, and patient coordination.
• Practical experience with insurance eligibility verification and prior authorizations.
• Familiarity with Medicare Advantage plans, including insurance documentation and uploads.
• Working knowledge of medical terminology, common medications, and basic primary care workflows.
• Excellent spoken and written English communication skills, with clear, easily understandable pronunciation and a professional phone manner.
• Strong organizational skills, attention to detail, and ability to multitask in a busy medical environment.
• Ability to work independently with minimal supervision and training.
• Demonstrated reliability, professionalism, and commitment to long‑term employment.
• Ability to communicate patiently and respectfully with elderly patients.
• Must be able to submit an NBI Clearance and/or Local Police Clearance before onboarding.
• Must be available for video meetings with the camera on when required.

Preferred Qualifications

• Nursing background or an active RN license (highly preferred but not required).
• Spanish‑English bilingual proficiency is preferred but not required; candidates who speak English fluently are encouraged to apply.
• Previous experience using Tebra EHR (formerly Kareo).
• Experience supporting a U.S.‑based primary care or family medicine practice.
• Experience with Medicare Advantage insurance uploads and administrative processes.
• Familiarity with common medications and clinical terminology, including hypertension medications, urinary tract infections, and routine primary care concerns.
• Bilingual communication skills (preferred but not required).
• Experience supporting physicians who provide both in‑person and telemedicine consultations.

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Reliable laptop or desktop computer.
• Stable high‑speed internet connection (minimum 25 Mbps).
• Noise‑canceling headset.
• Working webcam for virtual meetings.
• Quiet and professional work environment.

Compensation, Perks, and Benefits

• Competitive hourly rate – $5–$6 per hour (or $6–$8 per hour for Spanish‑bilingual candidates) based on experience.
• Dedicated HR & Contractor Support Team – Access to world‑class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional) – Secure VPN license available upon request to enhance privacy and security for client‑related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided) – Internal training modules and certification to confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training – Proprietary training on communication, client management, productivity systems, and best practices to help you become a top‑performing VA.
• Client‑Approved U.S. Holidays – Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client‑Approved Paid or Unpaid Time Off – Time off may be granted by your client; paid time off is optional and only if offered by the client.
• Access to Tools & Resources – Templates, workflow guides, productivity tools, and client‑specific SOP support to help you perform at your best.
• Optional Performance‑Based Incentives – Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client‑approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

How to Apply

If you are a motivated, patient‑focused professional ready to make a tangible impact in a high‑volume primary care setting, we encourage you to apply today. Join brighthush and become part of a team that values excellence, innovation, and compassionate care.

To submit your application, please click the “Apply” button below or visit our careers page for more information.