Remote Dutch Customer Advisor – Multilingual Support Specialist for Global E‑Commerce Leader brighthush (Part‑time & Full‑time)

About brighthush

brighthush is a forward‑thinking, multicultural HR SaaS consultancy that partners with leading e‑commerce and technology companies to build high‑performing, globally minded teams. Our mission is to create seamless, inclusive recruitment journeys that empower talent to thrive in dynamic, multilingual environments. With a strong focus on digital transformation, data‑driven talent acquisition, and continuous learning, brighthush has become the go‑to partner for organizations that value diversity, agility, and innovation.

As a remote‑first company, brighthush embraces the freedom of working from anywhere while fostering a vibrant, collaborative culture. Our clients span across Europe, North America, and Asia, and we pride ourselves on delivering tailored solutions that meet the unique needs of each market. Whether you’re a seasoned professional or just starting your career, brighthush offers a platform where your skills can shine, your voice can be heard, and your growth is accelerated.

Why This Role is a Game‑Changer for Your Career

As a Remote Dutch Customer Advisor for brighthush, you’ll be the frontline champion of customer satisfaction for one of the world’s most recognized e‑commerce brands. This role is more than just answering queries – it’s about building trust, solving complex problems, and shaping the customer experience that keeps millions of shoppers coming back.

Key benefits of joining this role include:

• Flexibility – Work from anywhere in Portugal, with rotating shifts that fit your lifestyle.
• Global Exposure – Represent a leading global brand and interact with customers and sellers from around the world.
• Career Acceleration – Fast‑track opportunities for advancement within brighthush and our partner ecosystem.
• Professional Development – Ongoing training, mentorship, and access to industry best practices.

Key Responsibilities

In this role, you will be the first point of contact for customers, sellers, and internal stakeholders. Your day‑to‑day tasks will include:

• Customer Support Excellence – Listen attentively to customer inquiries, diagnose issues, and deliver clear, actionable solutions across orders, deliveries, payments, and returns.
• Seller Liaison – Serve as the primary contact for external sellers, providing guidance on platform policies, product listings, and performance metrics.
• Digital Product Advocacy – Educate customers on digital offerings, subscription services, and new product launches, ensuring they understand value and usage.
• Issue Escalation & Collaboration – Identify complex problems, route them to the appropriate department, and follow up to guarantee timely resolution.
• Process Improvement – Continuously gather feedback, identify trends, and propose enhancements to support workflows and customer satisfaction.
• Data Accuracy & Reporting – Maintain accurate records of interactions, update customer profiles, and generate reports for performance analysis.

Essential Qualifications

To thrive in this role, you should meet the following criteria:

• Native‑level proficiency in Dutch, both written and spoken.
• Current residency in Portugal, with a valid EU passport, ID, or Portuguese resident card.
• Strong computer literacy, comfortable navigating multiple digital platforms and CRM systems.
• Excellent communication and interpersonal skills, with a proven ability to build rapport and resolve conflicts.
• High school diploma or equivalent; additional certifications in customer service or e‑commerce are a plus.
• Availability to work rotating shifts, including evenings, weekends, and holidays as required.

Preferred Qualifications

While not mandatory, the following attributes will set you apart:

• Experience in a customer support role within e‑commerce, retail, or a tech‑driven environment.
• Familiarity with order management systems, payment gateways, and return logistics.
• Knowledge of digital product ecosystems, such as subscription services or digital downloads.
• Multilingual capabilities beyond Dutch, such as English, Portuguese, or other European languages.
• Previous exposure to remote work or distributed teams, demonstrating self‑management and collaboration skills.

Skills & Competencies

Success in this role requires a blend of technical, interpersonal, and analytical skills:

• Problem‑Solving – Ability to analyze complex issues, think critically, and propose effective solutions.
• Customer‑Centric Mindset – Passion for delivering exceptional service and turning challenges into opportunities.
• Adaptability – Comfortable navigating fast‑paced environments and adjusting to evolving priorities.
• Team Collaboration – Strong teamwork skills, with a willingness to collaborate across departments and time zones.
• Attention to Detail – Meticulous record‑keeping and data entry to ensure accuracy and compliance.
• Technology Savvy – Proficiency with CRM tools, help desk software, and basic troubleshooting of web‑based platforms.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Advisor, you will have the chance to:

• Progress to senior support roles, such as Team Lead or Customer Success Manager.
• Transition into specialized areas like Seller Support, Product Management, or Operations.
• Participate in cross‑functional projects that influence product strategy and customer experience.
• Access a robust learning ecosystem, including online courses, workshops, and mentorship programs.
• Earn certifications in customer service excellence, e‑commerce platforms, and data analytics.

Work Environment & Company Culture

brighthush thrives on a culture that values diversity, inclusion, and continuous improvement. Our remote‑first approach means you’ll enjoy:

• Flexible work hours that respect your personal commitments.
• Regular virtual team gatherings, knowledge‑sharing sessions, and social events.
• A collaborative atmosphere where ideas are welcomed and innovation is celebrated.
• Transparent communication from leadership, ensuring you’re always informed about company direction and opportunities.
• Access to a global network of professionals, fostering cross‑border learning and collaboration.

Compensation & Benefits

While specific figures may vary based on experience and role (part‑time or full‑time), brighthush offers a competitive compensation package that includes:

• Private health insurance coverage from day one.
• Paid language courses (e.g., Portuguese lessons) to support personal and professional growth.
• Performance‑based bonuses and incentive programs aligned with company goals.
• Generous paid time off, including vacation, sick leave, and public holidays.
• Access to wellness programs, mental health resources, and employee assistance initiatives.
• Continuous training budget to support skill development and certifications.

How to Apply

Ready to take the next step in your career? Click the button below to submit your application. Once you hit “Apply,” one of our dedicated recruiters at brighthush will reach out to discuss the role in detail, answer any questions you may have, and guide you through the next steps.

We look forward to welcoming you to the brighthush family, where your expertise will shape the future of customer experience on a global scale.