Seasoned Multilingual Customer Service & Content Moderation Specialist – German & English – Global Relocation, Career Growth, and Impact at brighthush

Welcome to brighthush – Where Your Career Meets the Sun

At brighthush, we’re redefining the way people connect with brands and communities across the globe. Our mission is to empower businesses with world‑class customer experience and digital content solutions that resonate in every language and culture. Whether you’re a seasoned customer support professional, a meticulous content moderator, or a dynamic B2B sales specialist, brighthush offers a vibrant, international platform where your expertise can thrive while you enjoy the lifestyle of sunny Mediterranean destinations.

Why Choose brighthush?

• Global Reach, Local Impact: Work with leading brands across Europe, the Middle East, and beyond, while living in some of the most desirable locations on the continent.
• Career Growth: Structured learning paths, mentorship programs, and clear promotion tracks ensure you’re always moving forward.
• Work‑Life Harmony: Flexible schedules, remote options, and a supportive team culture that values your well‑being.
• Competitive Rewards: Salaries that consistently exceed local averages, signing bonuses, and comprehensive benefits.

Available Roles

brighthush is actively hiring for four key positions that are critical to our growth and success. Each role offers unique challenges and opportunities for professional development.

1. Content Moderator (German & English)

As a bilingual Content Moderator, you’ll safeguard our clients’ digital spaces by reviewing user‑generated content, ensuring compliance with community guidelines, and maintaining a safe, engaging environment for all users.

Key Responsibilities

• Review and evaluate content in real‑time across multiple platforms (social media, forums, live chat).
• Apply moderation policies consistently, escalating complex cases to senior teams.
• Collaborate with product and policy teams to refine guidelines and improve moderation tools.
• Track metrics such as resolution time, accuracy, and user satisfaction.
• Participate in continuous training to stay updated on emerging content trends and regulatory changes.

Essential Qualifications

• Native German speaker with fluent English communication skills.
• Minimum of 1 year experience in content moderation, customer support, or a related field.
• Strong analytical mindset and attention to detail.
• Ability to handle high‑volume, fast‑paced work environments.
• Proficiency with moderation tools (e.g., brighthush, brighthush, or custom platforms).

Preferred Qualifications

• Experience with AI‑driven moderation systems.
• Knowledge of GDPR, e‑commerce, or online community best practices.
• Prior exposure to multi‑channel moderation (video, audio, text).

Skills & Competencies

• Exceptional written and verbal communication.
• Empathy and cultural sensitivity.
• Problem‑solving under pressure.
• Team collaboration and cross‑functional coordination.
• Adaptability to evolving policies and technologies.

2. Customer Support Specialist (German & English)

As a Customer Support Specialist, you will be the frontline ambassador for our clients, delivering exceptional service and support across multiple channels. Your bilingual fluency will enable you to resolve complex issues, build lasting relationships, and contribute to continuous improvement of support processes.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone in both German and English.
• Diagnose and resolve technical and non‑technical issues with a focus on customer satisfaction.
• Document interactions accurately in the CRM system and follow up on open tickets.
• Collaborate with product, engineering, and quality teams to report bugs and suggest enhancements.
• Participate in knowledge‑base creation and maintenance to empower customers and reduce ticket volume.

Essential Qualifications

• Native German speaker with fluent English communication skills.
• Minimum of 2 years experience in customer support or related roles.
• Strong problem‑solving skills and a customer‑centric mindset.
• Experience with CRM platforms (e.g., Zendesk, Freshdesk) and ticketing systems.
• Ability to work independently and as part of a global team.

Preferred Qualifications

• Experience in SaaS or tech support environments.
• Knowledge of GDPR compliance and data privacy best practices.
• Experience with multilingual support and translation workflows.

Skills & Competencies

• Excellent written and verbal communication in German and English.
• Strong analytical and troubleshooting abilities.
• Empathy and patience when dealing with challenging customers.
• Team collaboration and cross‑functional coordination.
• Adaptability to evolving support tools and processes.

3. B2B Sales Specialist (German & English)

As a B2B Sales Specialist, you will drive revenue growth by identifying, nurturing, and closing deals with enterprise clients across the German‑speaking market. Your bilingual fluency and consultative selling approach will help us expand our footprint and deliver tailored solutions to our partners.

Key Responsibilities

• Identify and qualify new business opportunities through research, networking, and outreach.
• Conduct product demos, presentations, and negotiations with prospects and stakeholders.
• Collaborate with marketing, product, and customer success teams to create customized proposals.
• Maintain accurate sales pipeline and forecast in the CRM system.
• Track key performance metrics and provide regular reports to leadership.

Essential Qualifications

• Native German speaker with fluent English communication skills.
• Minimum of 3 years experience in B2B sales, preferably in SaaS or tech solutions.
• Proven track record of meeting or exceeding sales targets.
• Strong negotiation, presentation, and relationship‑building skills.
• Experience with CRM platforms (e.g., Salesforce, HubSpot) and sales analytics.

Preferred Qualifications

• Experience selling to enterprise clients in the European market.
• Knowledge of GDPR, data privacy, and compliance requirements.
• Experience with channel partner programs and reseller relationships.

Skills & Competencies

• Exceptional communication and persuasion skills in German and English.
• Strategic thinking and analytical mindset.
• Resilience and persistence in a competitive sales environment.
• Team collaboration and cross‑functional coordination.
• Adaptability to evolving market trends and product offerings.

4. Product & Policy Analyst (German & English)

As a Product & Policy Analyst, you will bridge the gap between our product roadmap and community standards. Your bilingual expertise will help shape policies that protect users while fostering innovation and growth.

Key Responsibilities

• Analyze user behavior and content trends to inform policy updates.
• Collaborate with product managers to align policy changes with feature releases.
• Conduct risk assessments and impact analyses for new initiatives.
• Develop training materials and guidelines for moderation teams.
• Track policy compliance metrics and report findings to stakeholders.

Essential Qualifications

• Native German speaker with fluent English communication skills.
• Minimum of 2 years experience in policy analysis, compliance, or related fields.
• Strong analytical and research skills.
• Experience with data analytics tools (e.g., SQL, Tableau).
• Ability to translate complex policy concepts into actionable guidelines.

Preferred Qualifications

• Experience in the tech or digital media industry.
• Knowledge of GDPR, e‑commerce, or online community best practices.
• Experience with AI‑driven policy enforcement tools.

Skills & Competencies

• Excellent written and verbal communication in German and English.
• Strong analytical and problem‑solving skills.
• Attention to detail and accuracy.
• Team collaboration and cross‑functional coordination.
• Adaptability to evolving policies and technologies.

Career Growth & Learning Opportunities

At brighthush, we believe that continuous learning is the key to both personal and professional success. Our structured learning paths include:

• Mentorship programs pairing you with senior leaders.
• Access to industry‑leading courses, certifications, and conferences.
• Regular knowledge‑sharing sessions and internal workshops.
• Clear promotion tracks with defined milestones and performance metrics.

Work Environment & Company Culture

Our culture is built on transparency, collaboration, and a shared commitment to excellence. You’ll find:

• A diverse, inclusive team that values different perspectives.
• Flexible work arrangements, including remote options and flexible hours.
• A supportive environment that encourages work‑life balance.
• Regular team‑building activities, both virtual and in‑person.
• A focus on sustainability and social responsibility.

Compensation & Benefits

While specific figures vary by role and location, we offer:

• Competitive salaries that exceed local averages.
• Signing bonuses and performance‑based incentives.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plans with company matching.
• Generous paid time off, including vacation, sick leave, and personal days.
• Relocation assistance for international hires.
• Employee wellness programs, including gym memberships and mental health resources.

How to Apply

Ready to join a dynamic, global team that values your expertise and offers a lifestyle of sunny Mediterranean destinations? Click the link below to submit your application and take the first step toward an exciting new chapter with brighthush.

Apply for this job

Closing Statement

At brighthush, we’re not just building a company; we’re creating a community of passionate professionals who thrive on innovation, collaboration, and impact. If you’re a bilingual German‑English speaker ready to take on new challenges, grow your career, and enjoy a vibrant work environment, we want to hear from you. Join us and help shape the future of customer experience and digital content moderation on a global scale.