Seasoned Multilingual Customer Support Specialist – Forex & CFD Trading – Remote, Global Client Success & Technical Troubleshooting

About brighthush

brighthush is a trailblazing, high‑growth international brokerage that has rapidly expanded its footprint across global markets. With a relentless focus on delivering an exceptional customer experience and world‑class trading support, brighthush has become a trusted partner for traders worldwide. Our mission is simple: empower traders with the tools, knowledge, and support they need to succeed in a fast‑moving, highly competitive market.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, forward‑thinking team that thrives on innovation, collaboration, and a passion for excellence. We value diversity, encourage continuous learning, and reward performance with a culture of transparency and recognition. Whether you’re a seasoned professional or just starting your career in financial services, brighthush offers a platform where your skills can truly shine.

Position Overview

We are looking for a Multilingual Customer Support Specialist to become the first line of support for our global client base. In this role, you will guide traders through account setup, platform usage, and troubleshooting, ensuring a seamless experience that drives satisfaction and retention. This is a fully remote position, offering flexibility across time zones and the opportunity to work with a diverse, international team.

Key Responsibilities

• Multilingual Support: Provide high‑quality assistance via email, chat, and phone in English and at least one additional language (Arabic, Malaysian/Indonesian, or other).
• Client Onboarding: Guide new traders through account creation, KYC verification, and initial platform training.
• Platform Expertise: Resolve trading platform queries, including order execution, charting, and technical issues.
• Ticket Management: Log, track, and resolve customer inquiries using our internal ticketing system, ensuring timely follow‑up.
• Escalation Protocols: Identify and forward technical or compliance‑related issues to the appropriate internal teams.
• CRM Maintenance: Keep accurate, up‑to‑date records of all client interactions and follow‑ups in our CRM.
• Customer Retention: Deliver a consistently high standard of service that promotes client loyalty and reduces churn.

Essential Qualifications

• 2–3 years of experience in customer support within FX/CFD trading or financial services.
• Fluency in English and one additional language (Arabic, Malaysian/Indonesian, or equivalent).
• Strong technical knowledge of trading platforms, including order types, charting, and common troubleshooting scenarios.
• Hands‑on experience with KYC processes and client onboarding workflows.
• Proficiency in ticketing or helpdesk systems (e.g., our proprietary ticketing system).
• Excellent communication, problem‑solving, and interpersonal skills.

Preferred (Nice to Have) Skills

• Experience with CRM integrations and workflow automation.
• Background in affiliate/IB support functions.
• Exposure to fintech or cryptocurrency customer service.
• Additional language proficiency (Italian, Spanish, Russian, Indian regional languages).

What You’ll Bring to the Team

As a Customer Support Specialist at brighthush, you’ll demonstrate:

• Customer‑centric mindset: You genuinely care about helping traders succeed.
• Technical agility: You can quickly diagnose and resolve platform issues.
• Adaptability: You thrive in a fast‑paced, evolving environment.
• Collaboration: You work seamlessly with compliance, technical, and product teams.
• Continuous learning: You stay updated on market trends, platform updates, and regulatory changes.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. You’ll have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on trading platforms, compliance, and customer service best practices.
• Opportunities to move into senior support roles, product management, or compliance.
• Cross‑functional projects that broaden your skill set and visibility.
• Annual performance reviews that align your goals with the company’s growth trajectory.

Work Environment & Culture

Our culture is built on:

• Flexibility: Fully remote work with flexible hours to accommodate global clients.
• Collaboration: Regular virtual team meetings, brainstorming sessions, and knowledge‑sharing forums.
• Inclusivity: A diverse workforce that celebrates different perspectives.
• Innovation: A culture that encourages experimentation and continuous improvement.
• Recognition: Acknowledgment of achievements through awards, shout‑outs, and performance bonuses.

Compensation & Benefits

We offer a competitive salary range of €22,000 – €28,000 per annum, commensurate with experience. In addition to base pay, you’ll enjoy:

• Fully remote work setup (home office stipend).
• Health and wellness benefits (including mental health resources).
• Professional development budget for courses, certifications, and conferences.
• Annual performance bonus potential.
• Paid time off, sick leave, and flexible holidays.
• Employee referral program with attractive rewards.

How to Apply

Ready to elevate your career in a high‑growth, global brokerage? Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. We’re excited to hear how you can contribute to our mission of delivering world‑class customer support to traders worldwide.

Apply now to join brighthush and become a key player in shaping the future of Forex trading support.