Seasoned Multilingual Customer Support Specialist – Remote (Europe) – AI‑Powered Experience Champion – Driving Intelligent Support for European Brands at brighthush

About brighthush – Pioneering the Future of Customer Experience

brighthush is more than a customer support studio; it is a global movement that blends human empathy with cutting‑edge AI solutions to create unforgettable brand moments. Operating across Europe, we partner with fintech innovators, e‑commerce leaders, SaaS pioneers, and a diverse array of forward‑thinking companies. Our mission is simple yet powerful: transform routine interactions into meaningful, scalable experiences that resonate with every customer, every time.

Why Join brighthush – Your Launchpad for a Thriving Career

At brighthush, you’ll join a high‑growth, fully remote team that thrives on curiosity, collaboration, and continuous improvement. Our culture is built on trust, transparency, and a shared commitment to excellence. As a multilingual support agent, you’ll:

• Engage with a diverse portfolio of European clients, spanning fintech, e‑commerce, SaaS, and beyond.
• Collaborate with product, engineering, and data science teams to refine support workflows.
• Leverage AI tools that triage tickets, suggest solutions, and predict customer sentiment.
• Advance your career through mentorship, targeted training, and clear pathways to specialist or leadership roles.

Key Responsibilities

As a Multilingual Customer Support Specialist, you will be the frontline ambassador for our clients’ brands. Your day‑to‑day tasks will include:

• Multi‑channel support: Respond to inquiries via email, live chat, and phone (both inbound and outbound) in your native language and English.
• Timely resolution: Resolve tickets within SLA targets, ensuring a consistent, high‑quality experience.
• Issue escalation: Identify complex problems and route them to the appropriate specialist teams.
• Documentation: Maintain accurate, up‑to‑date records in the client’s support system (brighthush, brighthush, brighthush, etc.).
• Process improvement: Provide feedback on support workflows and suggest enhancements that improve efficiency and customer satisfaction.
• Team collaboration: Participate in daily stand‑ups, knowledge‑sharing sessions, and cross‑functional workshops.
• Data analysis: Review support metrics, identify trends, and contribute to data‑driven decision making.
• Customer advocacy: Champion the customer’s voice in product and service discussions.

Essential Qualifications

• Based in Europe with valid work authorization.
• Native or professional proficiency in at least one European language (e.g., German, French, Spanish, Italian, Portuguese, Dutch, Polish, etc.) and solid English communication skills.
• Strong written and verbal communication, with the ability to adapt tone to diverse audiences.
• Comfortable using customer support tools (brighthush, brighthush, brighthush) and quick to learn new platforms.
• Self‑motivated and disciplined in a fully remote setting.
• Reliable internet connection and a quiet workspace.
• Basic understanding of customer experience principles and service design.

Preferred Experience & Skills

• 1–3 years of customer support experience, preferably in a multilingual environment.
• Experience with AI‑powered support tools or chatbot integration.
• Knowledge of CRM systems and data entry best practices.
• Strong problem‑solving skills and a proactive mindset.
• Ability to manage multiple tasks and priorities in a fast‑paced setting.
• Experience working with cross‑functional teams (product, engineering, marketing).
• Familiarity with agile methodologies and sprint ceremonies.
• Experience in quality assurance or customer satisfaction measurement.

Skills & Competencies for Success

Beyond the technical requirements, we value the following attributes:

• Empathy & Emotional Intelligence: Understanding customer emotions and responding with genuine care.
• Analytical Thinking: Turning data into actionable insights that improve support quality.
• Adaptability: Thriving in a dynamic environment where priorities shift quickly.
• Collaboration: Building strong relationships across remote teams and time zones.
• Continuous Learning: Staying curious about new AI tools, industry trends, and language nuances.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As you gain experience, you’ll have the chance to:

• Specialize in AI‑driven support solutions and become a subject‑matter expert.
• Lead a multilingual support team, shaping strategy and culture.
• Transition into product or data roles, leveraging your customer insights.
• Contribute to the design of new support products and services.
• Mentor new hires and shape the onboarding curriculum.
• Drive innovation in customer experience strategy across the organization.

Work Environment & Culture Highlights

Our remote culture is built on trust, transparency, and a shared commitment to delivering outstanding customer experiences. Highlights include:

• Fully remote work from anywhere in Europe.
• Flexible hours that fit your personal schedule.
• A diverse, inclusive community that values every voice.
• Regular virtual team events, hackathons, and language exchange sessions.
• Open communication channels with leadership and cross‑functional teams.

Compensation, Perks, and Benefits

While specific rates are tailored to experience and language, we offer:

• Competitive hourly rates aligned with market standards.
• Performance‑based bonuses tied to customer satisfaction scores.
• Health and wellness stipend for remote work setup.
• Annual language learning allowance.
• Access to AI and customer experience conferences.
• Paid time off and flexible holiday policy.
• Annual performance reviews with clear growth metrics.
• Technology stipend to support high‑speed internet, ergonomic office equipment, and software licenses.
• Recognition program with monthly shout‑outs, peer awards, and quarterly company‑wide celebrations.

Work Model & Availability

Project assignments vary based on client demand. Typical engagement options include:

• 10–20 hours per week for smaller, short‑term projects.
• Up to 40 hours per week for larger, team‑based support initiatives.

All projects begin with a short pilot period, after which we evaluate the fit and potential for extended collaboration. As part of our growing talent pool, we’ll reach out when new opportunities align with your language skills and availability.

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of background, language, or identity.

Ready to Join the Future of Customer Support?

If you’re passionate about delivering exceptional customer experiences, fluent in multiple languages, and excited to work at the intersection of AI and support, we’d love to hear from you. Join brighthush and help shape the future of customer engagement across Europe.

Apply now and become part of a team that values your voice, your language, and your expertise.