Seasoned Multilingual Dutch Customer Service Representative – UK Remote, Full‑Time – Customer Experience Specialist & CX Champion at brighthush

About brighthush

brighthush is a global pioneer in the customer experience (CX) arena, empowering a diverse portfolio of forward‑thinking brands to craft seamless, memorable interactions across every digital and physical touchpoint. With a network of more than 150,000 associates worldwide, we fuse cutting‑edge technology, data‑driven insights, and an unwavering passion for service excellence to help our clients transform every customer interaction into a lasting impression.

Our mission is simple yet ambitious: to elevate customer service from a routine function into a strategic differentiator that fuels loyalty, advocacy, and revenue growth. Whether it’s a tech startup launching a new app or a multinational retailer expanding into emerging markets, brighthush delivers the tools, talent, and thought leadership needed to elevate the customer journey to new heights.

Why brighthush?

At brighthush, we believe that outstanding customer service is built on people. That’s why we invest heavily in our associates through continuous learning, mentorship, and transparent career pathways. Our culture is rooted in collaboration, transparency, and a shared commitment to making a positive impact in the communities where we operate.

We celebrate diversity, champion inclusion, and foster an environment where every associate can thrive. Whether you’re just starting your career or bringing years of experience, you’ll find a supportive ecosystem that rewards initiative, creativity, and a customer‑obsessed mindset.

Position Overview

We are looking for a Seasoned Multilingual Dutch Customer Service Representative to join our UK‑wide remote team. In this role, you will serve as the frontline voice for our clients, delivering professional, timely, and accurate support via telephone and email. Your primary goal is to provide friendly, knowledgeable assistance, resolve inquiries efficiently, and contribute to the continuous improvement of our service processes.

Key Details

• Salary: £24,784.50 per annum, paid monthly
• Contract: Permanent, Full‑Time (37.5 hours per week)
• Working Hours: Monday to Friday, shifts between 8:00 am and 5:30 pm (flexible within this window)
• Location: Work from Home – UK based only
• Start Date: ASAP
• Benefits: Employee recognition platform, career progression opportunities, award‑winning culture, and a comprehensive benefits package (health, pension, wellness, and more)

What You’ll Do

As a key member of our multilingual support team, you will:

• Respond to customer inquiries in Dutch and English via phone and email, ensuring high quality, empathy, and adherence to service level agreements.
• Maintain an in‑depth knowledge of our client’s products and services, staying current with updates, new features, and policy changes.
• Investigate issues, provide accurate solutions, and, when necessary, escalated cases to senior team members or specialized departments.
• Log all interactions in our CRM system, following brighthush and client guidelines to ensure data integrity and compliance.
• Consult product manuals, knowledge bases, and internal resources to recommend the best options for customers.
• Act as a brand ambassador, delivering first‑class support that reflects brighthush’s commitment to excellence.
• Provide constructive feedback on recurring issues, identifying root causes and suggesting process improvements to enhance the customer journey.
• Collaborate with cross‑functional teams—including product, engineering, and marketing—to share insights and drive continuous improvement.
• Participate in regular training sessions and knowledge‑sharing workshops to keep skills sharp and stay ahead of industry trends.

Essential Qualifications

• Fluent in Dutch and English, both written and spoken, with the ability to personalize communication.
• Previous experience in a contact centre or customer service environment (preferred).
• Exceptional attention to detail and accuracy across all stages of the customer journey.
• Strong organisational skills, capable of prioritising tasks and managing multiple concurrent cases.
• Proficient computer literacy, including Microsoft Office and CRM platforms.
• Typing speed of at least 20 words per minute on a computer keyboard.
• Ability to remain calm under pressure, work independently, and meet deadlines.
• Flexibility to collaborate with a wider team, recognising the broader impact on customer experience.
• Self‑motivated, proactive, and willing to investigate and liaise with internal and external stakeholders to resolve cases.

Preferred Skills & Competencies

• Experience with multi‑channel support (chat, social media, or live chat).
• Knowledge of customer experience metrics (CSAT, NPS, FCR) and how to influence them.
• Basic troubleshooting skills for common technical issues.
• Adaptability to new tools and processes in a fast‑paced environment.
• Strong problem‑solving mindset and a passion for continuous improvement.
• Experience working in a remote or distributed team environment.
• Knowledge of GDPR and data protection best practices.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. You’ll have access to:

• Structured onboarding and mentorship programmes that pair you with seasoned associates.
• Regular training sessions on product knowledge, soft skills, and industry best practices.
• Clear career pathways – from Customer Service Representative to Team Lead, Operations Analyst, or CX Consultant.
• Opportunities to work with a diverse portfolio of global brands, expanding your industry exposure.
• Participation in innovation projects, process improvement initiatives, and cross‑functional teams.
• Access to a learning stipend and a curated library of online courses covering everything from advanced Dutch language skills to data analytics.
• Annual performance reviews that identify growth areas and set personalised development plans.

Work Environment & Culture

brighthush values a culture of inclusion, respect, and collaboration. As a remote employee, you’ll enjoy:

• Flexible work hours within the agreed shift window, allowing you to balance personal commitments.
• Regular virtual team meetings, social events, and community initiatives that foster connection.
• Access to a fully equipped home office setup, including high‑speed broadband, ergonomic furniture, and necessary software.
• Supportive leadership that encourages open communication and feedback.
• A focus on work‑life balance, with policies that support mental and physical wellbeing.
• Monthly wellness challenges, virtual fitness classes, and mental health resources.
• Recognition programmes that celebrate outstanding contributions and milestones.

Compensation & Benefits

In addition to a competitive base salary, brighthush offers:

• Performance‑based bonuses and incentive programmes.
• Health and wellbeing benefits – medical, dental, and vision coverage.
• Company‑matched pension scheme.
• Paid time off, including annual leave, sick leave, and public holidays.
• Employee recognition platform that rewards outstanding contributions.
• Continuous learning stipend and access to online learning platforms.
• Wellness programmes, including virtual fitness classes and mental health resources.
• Flexible spending accounts for childcare, pet care, or home office upgrades.

Work‑From‑Home Requirements

To ensure a productive remote experience, you must meet the following criteria:

• Reliable wired/Ethernet broadband connection with a minimum of 20 Mbps download and 10 Mbps upload speeds (4G/5G not supported).
• Secure, private workspace with a dedicated desk and chair, free from distractions or background noise.
• No shared spaces or other devices (including smart assistants) during working hours.
• Compliance with data security and confidentiality standards.
• Access to a Windows or macOS computer with the latest operating system updates.
• High‑definition webcam and noise‑cancelling headset for clear communication.

How to Apply

Ready to bring your customer‑obsessed mindset to brighthush? Follow these steps to join a team that values your expertise and supports your growth:

• Intro Call: Meet our recruitment team to learn more about the role and share your experience.
• Online Assessment: Complete a brief assessment to demonstrate your Dutch language skills and problem‑solving abilities.
• Interview: Participate in a competency‑based video interview with our hiring team.
• Offer & Onboarding: Receive a formal offer and begin your structured onboarding journey.

Join brighthush Today!

At brighthush, we celebrate diversity, champion inclusion, and are committed to creating an environment where every associate can thrive. If you’re passionate about delivering exceptional customer experiences and eager to grow within a global CX leader, we want to hear from you.

Apply now and become part of a team that’s shaping the future of customer service.