Seasoned Part-Time Customer Experience Coordinator – Front‑of‑Store Leadership, Loyalty Program Champion & Retail Excellence Specialist

About brighthush

At brighthush, we’re redefining the off‑price retail experience by blending timeless style with unbeatable value. With a global footprint that spans flagship stores, distribution centers, and a vibrant online presence, brighthush is a Fortune 100 leader that thrives on innovation, diversity, and a relentless focus on customer delight. Our culture is built on collaboration, continuous learning, and a shared commitment to excellence—values that resonate in every aisle, every transaction, and every interaction.

Why Join brighthush?

As a part‑time Customer Experience Coordinator, you’ll be at the heart of our retail operations, shaping the first impression customers receive and ensuring that every visit feels personal, efficient, and memorable. This role offers a unique blend of leadership, customer service, and operational oversight—all while enjoying the flexibility that part‑time work provides. Whether you’re a seasoned retail professional or a rising star eager to grow, brighthush offers a platform to develop your skills, earn meaningful rewards, and contribute to a brand that customers love.

Key Responsibilities

• Lead Front‑of‑Store Excellence: Oversee a team of associates at the register and customer service desk, ensuring prompt, courteous service and a seamless checkout experience.
• Champion Loyalty Programs: Promote and upsell brighthush loyalty initiatives, guiding customers through benefits and ensuring high enrollment rates.
• Model Outstanding Service: Engage with customers personally, demonstrating brand values and setting a high standard for the team.
• Maintain Store Ambiance: Keep the front‑of‑store area clean, organized, and visually appealing, reinforcing the brand’s aesthetic.
• Train & Mentor: Conduct onboarding and ongoing coaching for associates, focusing on customer interaction techniques, product knowledge, and POS proficiency.
• Schedule & Coverage Management: Assign registers, coordinate breaks, and respond to real‑time POS coverage needs to maintain optimal staffing levels.
• Resolve Customer Concerns: Address issues swiftly and professionally, turning potential complaints into opportunities for loyalty and satisfaction.
• Execute Store Plans: Ensure associates follow the store’s operational plan, prioritizing tasks and reallocating resources as needed.
• Communicate Effectively: Provide clear, timely updates to management and staff, fostering transparency and alignment.
• Drive Safety & Compliance: Uphold all safety protocols, labor laws, and company policies, creating a secure environment for customers and staff.
• Support Shrink Reduction: Participate in loss prevention initiatives and collaborate with management to minimize shrinkage.
• Other Duties: Perform additional responsibilities as assigned, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or lead role.
• Strong understanding of merchandising principles and visual presentation.
• Proven ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mentality, collaborating effectively with peers and supervisors.
• Experience training and coaching associates.
• Availability for flexible scheduling, including nights and weekends.

Preferred Attributes

• Prior experience with loyalty program promotion and enrollment.
• Knowledge of POS systems and cash handling procedures.
• Demonstrated commitment to customer satisfaction and service excellence.
• Strong problem‑solving skills and a proactive approach to conflict resolution.
• Background in safety and loss prevention initiatives.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and creating memorable shopping experiences.
• Leadership & Coaching: Ability to inspire, develop, and empower a team of associates.
• Operational Acumen: Understanding of store operations, inventory flow, and POS technology.
• Communication: Clear, concise, and persuasive verbal and written communication.
• Analytical Thinking: Ability to assess performance metrics and implement improvements.
• Time Management: Efficiently juggle multiple tasks while maintaining high standards.
• Adaptability: Thrive in a dynamic retail environment with shifting priorities.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll gain exposure to:

• Advanced leadership training programs that prepare you for full‑time management roles.
• Cross‑functional projects that broaden your understanding of merchandising, marketing, and operations.
• Mentorship from senior leaders who share insights on career progression and industry trends.
• Access to internal mobility tools, enabling you to explore roles across the organization.

Whether you aim to ascend to a store manager position, transition into a corporate role, or deepen your expertise in customer experience, brighthush provides the resources and support to make it happen.

Work Environment & Culture

brighthush is more than a retailer—it’s a community. Our culture is defined by:

• Diversity & Inclusion: A welcoming environment where every voice is heard and valued.
• Collaboration: Open communication channels that encourage teamwork across all levels.
• Continuous Learning: Regular workshops, e‑learning modules, and on‑the‑job training.
• Employee Recognition: Programs that celebrate achievements, from “Associate of the Month” to annual awards.
• Work‑Life Balance: Flexible scheduling options and supportive policies for part‑time staff.

Compensation & Benefits

While the starting hourly rate for this part‑time position ranges from $16.92 to $17.42, your compensation package extends far beyond the base pay. As a brighthush associate, you’ll enjoy:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision coverage options for eligible employees.
• Retirement savings plan with company contributions.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance programs, including counseling and wellness resources.
• Discounts on childcare, cell phone plans, and pet insurance.
• Opportunities for professional development and tuition reimbursement.
• Referral bonuses for bringing talented friends into the brighthush family.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult the brighthush benefits portal or contact your local HR representative.

How to Apply

Ready to elevate your retail career while enjoying the flexibility of part‑time work? Click the link below to submit your application and join the brighthush team. We’re excited to learn how your passion for customer experience can help us continue to delight shoppers worldwide.

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Join brighthush Today

At brighthush, we celebrate diversity, champion innovation, and prioritize the growth of every team member. As a Customer Experience Coordinator, you’ll play a pivotal role in shaping the first impression of our brand, fostering loyalty, and driving operational excellence. If you’re a motivated, customer‑focused leader ready to make a tangible impact, we encourage you to apply. Together, we’ll continue to set the standard for retail excellence and create unforgettable shopping experiences for our customers.