Experienced Full‑Time Customer Service Lead – Front‑End Store Operations & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering exceptional value and an unforgettable shopping experience to millions of customers worldwide. With a vibrant culture that celebrates diversity, innovation, and continuous learning, brighthush empowers its people to grow, thrive, and make a real impact. Whether you’re working in one of our bustling distribution centers, dynamic retail stores, or our strategic headquarters, you’ll find a supportive environment that nurtures talent and rewards performance.

Why Join brighthush?

At brighthush, we believe that great customer service starts with great people. As a Customer Service Lead, you’ll be at the heart of our mission to create memorable experiences for every shopper. You’ll lead a high‑performing team, drive operational excellence, and champion loyalty programs that keep customers coming back. In return, you’ll receive a competitive salary, a comprehensive benefits package, and abundant opportunities for career advancement.

Key Responsibilities

• Customer Experience Champion: Lead by example, engaging with customers to ensure every interaction is friendly, efficient, and personalized.
• Team Leadership & Development: Mentor and coach associates on front‑end principles, customer service best practices, and loyalty program promotion.
• Operational Excellence: Assign registers, manage POS coverage, coordinate breaks, and maintain a clean, organized store environment.
• Issue Resolution: Address customer concerns promptly, turning challenges into opportunities for delight.
• Performance Management: Communicate priorities clearly, provide progress updates, and recognize achievements while offering constructive feedback.
• Compliance & Safety: Ensure adherence to labor laws, store policies, and safety protocols; promote a safe shopping environment.
• Program Promotion: Drive enrollment in credit and loyalty programs, supporting store shrink reduction goals and overall profitability.
• Continuous Improvement: Partner with management to identify training needs, implement best practices, and refine store processes.
• Additional Duties: Perform any other responsibilities as assigned to support store success.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Demonstrated ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Availability to work a flexible schedule, including evenings, nights, and weekends.

Preferred Qualifications

• Experience with loyalty program management and promotion.
• Knowledge of POS systems and cash handling procedures.
• Background in training and developing retail associates.
• Proficiency in data analysis to track performance metrics and drive improvements.
• Previous exposure to shrink reduction initiatives and loss prevention strategies.

Skills & Competencies

• Leadership & Coaching
• Customer Relationship Management
• Operational Planning & Execution
• Problem‑Solving & Decision Making
• Time Management & Prioritization
• Conflict Resolution
• Attention to Detail
• Adaptability & Resilience
• Technology Proficiency (POS, CRM, Microsoft Office)

Career Growth & Learning Opportunities

At brighthush, we invest heavily in our people’s professional development. As a Customer Service Lead, you’ll have access to:

• Structured leadership training programs that refine your coaching and management skills.
• Mentorship from senior leaders who share their insights and experiences.
• Cross‑functional projects that broaden your understanding of merchandising, supply chain, and marketing.
• Clear career pathways to roles such as Store Manager, District Manager, or Regional Operations Leader.
• Continuous learning resources, including online courses, workshops, and industry conferences.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, collaboration, and innovation. Our employees enjoy:

• Open communication channels with leadership.
• Recognition programs that celebrate achievements and milestones.
• Team‑building events and community service initiatives.
• Flexible work arrangements and a supportive work‑life balance.
• A commitment to ethical practices, honesty, and integrity in every interaction.

Compensation, Perks & Benefits

While the starting hourly rate for this role ranges from $14.75 to $15.25 per hour, the total rewards package at brighthush goes far beyond base pay. You can expect:

• Competitive salary commensurate with experience and performance.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discount on all brighthush merchandise.
• Employee Assistance Program (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement.
• Employee referral bonuses and recognition awards.
• Additional perks such as childcare support, pet insurance, and legal assistance.

Location & Schedule

This position is based at the brighthush Store 0144 in Midlothian, VA. The role requires a flexible schedule, including evenings, nights, and weekends, to meet the needs of our dynamic retail environment.

How to Apply

If you’re ready to lead a high‑energy team, elevate customer experiences, and grow your career with a global retail leader, we want to hear from you. Click the link below to submit your application and take the first step toward an exciting future at brighthush.

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Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.