Seasoned Retail Loss Prevention & Customer Service Associate – Store Security & Guest Experience Specialist

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 1,000 stores worldwide, brighthush has built a reputation for innovation, customer focus, and a culture that values diversity, collaboration, and continuous growth. Our mission is simple: to provide shoppers with a unique retail experience that blends affordability, style, and exceptional service.

Why Join brighthush

At brighthush, every day is an opportunity to make a tangible impact. Whether you’re stationed in one of our bustling retail locations, a state‑of‑the‑art distribution center, or a dynamic corporate office, you’ll find a workplace that encourages curiosity, rewards initiative, and supports your professional development. We’re not just a company; we’re a community that celebrates individuality, fosters teamwork, and empowers employees to reach their full potential.

What Makes Our Team Stand Out

• Diversity & Inclusion – We believe that a diverse workforce fuels creativity and drives better business outcomes.
• Career Development – From on‑the‑job training to formal leadership programs, we provide the tools you need to grow.
• Employee Well‑Being – Comprehensive wellness resources, flexible scheduling, and a supportive environment keep our team energized.
• Innovation & Technology – Cutting‑edge tools and data analytics help you perform at your best and stay ahead of industry trends.

Key Responsibilities

As a Retail Loss Prevention & Customer Service Associate II, you will serve as the first line of defense against theft and loss while ensuring a seamless shopping experience for our guests. Your role blends proactive security measures with outstanding customer service, creating a safe and welcoming environment for everyone.

• Act as a visible deterrent by maintaining a professional stance at the front of the store and in designated high‑traffic areas.
• Wear and operate a company‑approved body‑worn camera, ensuring compliance with privacy and safety protocols.
• Greet customers with courtesy and respect, establishing a positive first impression.
• Respond to customer inquiries and direct them to store management or customer service via company‑issued radio communication.
• Observe and report suspicious behavior or critical incidents to Loss Prevention (LP) or store management promptly.
• Conduct a thorough closing safety sweep in collaboration with management, ensuring all security protocols are met.
• Document incidents in the AIIM Case Management system accurately and comprehensively.
• Review and understand the Store Emergency Response Guide, applying it when necessary.
• Maintain a complete company‑approved uniform, including all required safety gear.
• Perform additional duties as assigned, demonstrating flexibility and a willingness to support the team.

Essential Qualifications

• Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
• Sound decision‑making abilities, especially under pressure or in high‑stakes situations.
• Initiative and self‑motivation, capable of working independently while maintaining alignment with team goals.
• Excellent organizational skills, with the capacity to prioritize tasks and manage time effectively.
• Physical stamina to stand for extended periods and perform routine store patrols.
• 0–2 years of retail or security experience, with a proven track record of maintaining a safe and welcoming environment.

Preferred Qualifications

• Experience with body‑worn camera systems and incident reporting software.
• Knowledge of loss prevention best practices and retail security protocols.
• Previous exposure to emergency response procedures and crisis management.
• Demonstrated ability to collaborate across departments, fostering strong relationships with store management, customer service, and other stakeholders.
• Commitment to continuous learning, with a willingness to pursue additional certifications in security or customer service.

Skills & Competencies

• Customer‑Centric Mindset – Delivering exceptional service while maintaining vigilance.
• Situational Awareness – Recognizing potential risks and acting proactively.
• Conflict Resolution – Diffusing tense situations with calm, professional communication.
• Technology Proficiency – Comfortable using radios, cameras, and case‑management software.
• Adaptability – Thriving in a fast‑paced retail environment with changing priorities.
• Team Player – Collaborating effectively with colleagues across functions.

Career Growth & Learning Opportunities

At brighthush, your career path is defined by your ambition and the opportunities we provide. Starting as a Retail Loss Prevention Associate, you can progress to:

• Senior Loss Prevention Specialist – leading a team of associates and shaping store security strategies.
• Store Manager – overseeing all aspects of store operations, from merchandising to staff development.
• Regional Loss Prevention Manager – managing security initiatives across multiple locations.
• Corporate Security Analyst – applying data analytics to improve loss prevention across the organization.

We invest in your growth through:

• On‑the‑job training modules covering security protocols, customer service excellence, and leadership fundamentals.
• Mentorship programs pairing you with experienced leaders.
• Access to industry conferences, webinars, and certification courses.
• Regular performance reviews and personalized development plans.

Work Environment & Company Culture

brighthush prides itself on a vibrant, inclusive workplace where every voice is heard. Our culture is built on:

• Respect & Integrity – Upholding the highest ethical standards in every interaction.
• Collaboration – Encouraging cross‑functional teamwork to solve challenges creatively.
• Open communication channels, from daily huddles to town‑hall meetings.
• Recognition programs that celebrate achievements and milestones.
• Community engagement initiatives, such as volunteer days and local partnerships.

Compensation & Benefits

We offer a competitive hourly rate, starting at $17.13 and potentially rising to $23.90 per hour based on experience and performance. In addition to your base pay, you’ll enjoy a comprehensive benefits package that includes:

• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance programs (EAP) and wellness resources.
• Discounts on merchandise, cell phone plans, and childcare services.
• Pet insurance and legal insurance options.
• Short‑ and long‑term disability coverage.
• Paid parental leave and adoption assistance.
• Scholarship programs and tuition reimbursement for continued education.
• Auto and home insurance discounts.
• Referral bonuses for bringing talented friends into the brighthush family.

All benefits are subject to the terms of the applicable plan and may change over time. For detailed information, please consult the brighthush benefits portal or contact your brighthush representative.

How to Apply

Ready to take the next step in your career? Join a team that values your contributions, supports your growth, and offers a rewarding work experience. Click the link below to submit your application and become part of the brighthush family.