Seasoned Part‑Time Customer Experience Coordinator – Retail Excellence, Front‑Store Leadership, and Guest Engagement Specialist

About brighthush

brighthush is more than a retailer; it’s a movement that reimagines the off‑price shopping experience. With flagship stores, distribution hubs, and vibrant retail locations across the globe, brighthush blends style, value, and exceptional service into a single, unforgettable customer journey. Our brand is built on innovation, diversity, and a relentless focus on delighting every shopper who walks through our doors. At brighthush, we believe that great retail is a collaborative art, and we empower our people to bring creativity, curiosity, and care to every interaction.

Why This Role is a Game‑Changer

As a Part‑Time Customer Experience Coordinator, you will be the heartbeat of our daily operations. You’ll shape the first impression guests receive, guide a high‑energy team, and drive operational excellence—all while enjoying the flexibility that part‑time work offers. Whether you’re a seasoned retail professional or a motivated newcomer, brighthush provides the mentorship, resources, and growth pathways to help you thrive.

Key Responsibilities

• Lead by Example: Set the tone for outstanding customer service by actively engaging with guests, demonstrating deep product knowledge, and showcasing our loyalty programs.
• Team Management: Oversee a front‑of‑store team of Associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Training & Development: Mentor and coach Associates on front‑end principles, personalized customer interactions, and the promotion of loyalty initiatives.
• Operational Excellence: Maintain a clean, organized, and visually appealing store environment that aligns with brighthush’s brand standards.
• Customer Issue Resolution: Address and resolve guest concerns promptly, turning potential challenges into opportunities for loyalty and satisfaction.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols to create a secure and compliant workplace.
• Performance Reporting: Communicate progress, priorities, and feedback to management and Associates, fostering a culture of transparency and continuous improvement.
• Collaboration: Partner with store leadership to identify training needs, shrink reduction goals, and other initiatives that drive store performance.
• Additional Duties: Undertake any other responsibilities as assigned to support the store’s overall success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Proven track record of training and developing team members.
• Flexible availability, including nights, weekends, and holidays.
• Commitment to fostering a culture of honesty, integrity, and confidentiality.

Preferred Qualifications

• Experience in a fast‑paced, high‑volume retail environment.
• Knowledge of POS systems and loyalty program promotion.
• Demonstrated ability to drive sales and customer satisfaction metrics.
• Background in safety compliance and store shrink reduction initiatives.

Skills & Competencies

• Leadership & Team Building
• Customer Relationship Management
• Conflict Resolution & Problem Solving
• Time Management & Prioritization
• Data‑Driven Decision Making
• Adaptability & Resilience
• Digital Literacy (POS, CRM, Inventory Systems)

Career Growth & Learning Opportunities

At brighthush, every role is a stepping stone. As a Customer Experience Coordinator, you’ll gain:

• Hands‑on leadership experience that can lead to full‑time store management roles.
• Access to brighthush’s comprehensive training programs, including leadership development, product knowledge, and operational excellence.
• Mentorship from seasoned retail leaders who share best practices and career guidance.
• Opportunities to participate in cross‑functional projects, such as visual merchandising, inventory optimization, and customer loyalty initiatives.
• Clear performance metrics that align with brighthush’s growth objectives, enabling you to track your impact and progress.

Work Environment & Culture

brighthush is proud of its inclusive, collaborative culture. We celebrate diversity, encourage open dialogue, and empower employees to bring their authentic selves to work. Our store in Eagan, MN, is a vibrant hub where creativity meets operational excellence. You’ll find:

• A supportive team that values each member’s contributions.
• Regular team huddles and feedback sessions to keep everyone aligned.
• An open‑door policy that invites ideas, questions, and constructive feedback.
• Celebrations of milestones, both personal and professional.

Compensation & Benefits

We offer a competitive hourly rate of $16.00 to $16.50 per hour, commensurate with your experience and skill set. In addition to your base pay, brighthush provides a comprehensive benefits package that includes:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision coverage (for eligible employees).
• 401(k) plan with company match for full‑time employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) and wellness resources.
• Childcare and cell phone discounts.
• Pet insurance and legal assistance.
• Short‑ and long‑term disability coverage.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.

All benefits are subject to plan terms and may change over time. For detailed information, please contact your brighthush representative.

Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We also provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

How to Apply

If you’re ready to elevate the customer experience, lead a dynamic team, and grow your career in a supportive, forward‑thinking environment, we’d love to hear from you. Click the link below to submit your application and join the brighthush family.

Apply to this position

Location

brighthush Store 0379 – Eagan, MN, USA

Contact

For more information about this role or to discuss your fit with brighthush, please reach out to our recruiting team at [email protected].