Seasoned Part‑Time Customer Experience Coordinator – Retail Excellence & Store Operations at brighthush

Introduction

Are you passionate about creating memorable shopping moments and thrive in a fast‑paced retail environment? brighthush, a global leader in off‑price retail, invites you to join our dynamic team as a Part‑Time Customer Experience Coordinator. In this role, you’ll be the heartbeat of our front‑of‑store operations, ensuring every guest walks away with a smile and a sense of loyalty. If you’re ready to blend customer service, leadership, and a love for fashion and home goods, we want to hear from you.

About brighthush

brighthush has built a reputation for offering high‑quality merchandise at unbeatable prices. With a presence in more than 1,200 stores across the United States and Canada, we’re known for our vibrant, welcoming atmosphere and commitment to sustainability. Our culture is rooted in innovation, integrity, and inclusivity, and we empower every employee to grow both personally and professionally. As part of the brighthush family, you’ll experience a collaborative environment where your ideas are valued and your career path is clear.

Key Responsibilities

As a Customer Experience Coordinator, you’ll lead a team of Associates to deliver exceptional service and drive sales. Your day‑to‑day duties will include:

• Overseeing front‑of‑store Associates to ensure prompt, courteous service and active promotion of loyalty programs.
• Setting a positive tone by engaging with customers, maintaining a clean and organized store, and modeling outstanding customer service.
• Coaching and mentoring Associates on front‑end principles, personalizing the customer experience, and effectively promoting loyalty programs.
• Assigning registers, managing POS coverage, and coordinating breaks to maintain optimal staffing levels.
• Addressing customer concerns swiftly, turning challenges into opportunities for delight.
• Ensuring Associates execute tasks in line with the store plan, prioritizing as needed to meet daily goals.
• Communicating clearly with management and Associates about priorities, progress, and feedback.
• Partnering with management to identify training needs and enhance team effectiveness.
• Upholding all labor laws, company policies, and procedures, including safety and shrink reduction initiatives.
• Promoting credit and loyalty programs to increase customer retention and sales.
• Participating in store safety programs and maintaining a safe environment for customers and staff.
• Assisting with other duties as assigned to support store operations and team success.

Essential Qualifications

To excel in this role, you should bring the following experience and skills:

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and the ability to translate visual standards into actionable tasks.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Proven team‑player mindset, collaborating effectively with peers and supervisors.
• Experience in training and developing Associates, fostering a culture of continuous improvement.
• Flexibility to work a varied schedule, including nights, weekends, and holidays.

Preferred Qualifications

While not mandatory, the following qualifications will give you a competitive edge:

• Prior experience with loyalty program promotion and customer retention strategies.
• Knowledge of POS systems and basic data entry skills.
• Experience in a high‑volume retail environment with a focus on customer satisfaction.
• Demonstrated ability to lead by example and inspire Associates to achieve store goals.
• Understanding of safety protocols and shrink reduction practices.

Skills & Competencies

Success in this role requires a blend of soft and hard skills:

• Customer‑Centric Mindset: Passion for delivering exceptional service and creating memorable experiences.
• Leadership & Coaching: Ability to motivate, mentor, and develop a high‑performing team.
• Communication: Clear, concise, and persuasive communication with customers, Associates, and management.
• Problem‑Solving: Quick thinking and decisive action to resolve customer issues and operational challenges.
• Time Management: Prioritizing tasks in a fast‑moving environment while maintaining quality standards.
• Adaptability: Flexibility to handle shifting schedules, store demands, and evolving company initiatives.
• Technology Proficiency: Comfortable using POS systems, inventory tools, and basic Microsoft Office applications.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs designed to prepare you for higher roles such as Store Manager or District Manager.
• On‑the‑job training modules covering merchandising, inventory management, and advanced customer engagement techniques.
• Mentorship from seasoned leaders who share insights and best practices.
• Opportunities to cross‑train in other departments, broadening your skill set and career options.
• Annual performance reviews with clear pathways for advancement and salary progression.

Work Environment & Culture

brighthush offers a vibrant, inclusive workplace where every employee is valued. Our culture is built on:

• Collaboration: Teamwork is at the core of our success; we celebrate shared victories.
• Integrity: We operate with honesty, transparency, and respect for all stakeholders.
• Continuous learning through workshops, e‑learning courses, and hands‑on experiences.
• Recognition programs that reward outstanding performance and innovation.
• A supportive environment that encourages open communication and feedback.

Compensation & Benefits

While the starting hourly rate for this part‑time position ranges from $13.50 to $14.00, actual pay is influenced by your experience, skills, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package for eligible employees, including:

• Employee discount on merchandise.
• Health, dental, and vision plans (for full‑time and eligible part‑time staff).
• 401(k) retirement savings plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Short‑ and long‑term disability coverage.
• Life insurance and accidental death & dismemberment coverage.
• Employee assistance program (EAP) for personal and professional support.
• Auto and home insurance discounts.
• Childcare and cell phone discounts.
• Pet insurance and legal insurance options.
• Credit union membership benefits.
• Referral bonuses for bringing in qualified talent.
• Scholarship program and adoption assistance for eligible employees.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please contact your brighthush representative.

How to Apply

Ready to elevate your retail career? Click the link below to submit your application and join the brighthush family. We’re excited to learn how your skills and passion can contribute to our continued success.