Seasoned Part‑Time Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 1,000 stores worldwide, we empower everyday shoppers to find style, value, and confidence in every visit. Our culture is built on innovation, integrity, and a relentless focus on the customer. At brighthush, we believe that every team member plays a pivotal role in shaping unforgettable shopping experiences, and we invest heavily in their growth, well‑being, and professional development.

Why This Role Matters

As a Part‑Time Customer Experience Coordinator, you will be the linchpin between our frontline associates and the customers who walk through our doors. Your leadership will ensure that each customer interaction is seamless, personalized, and reflective of brighthush’s commitment to excellence. Whether you’re coordinating a busy weekend shift or mentoring new hires, your influence will directly impact customer satisfaction scores, loyalty program enrollment, and overall store performance.

Key Responsibilities

• Customer Experience Leadership: Create a welcoming, efficient, and engaging environment for every shopper. Model exemplary service standards and inspire associates to do the same.
• Team Management: Oversee a team of front‑end associates, assigning registers, scheduling breaks, and ensuring adequate POS coverage during all shifts.
• Training & Mentorship: Design and deliver training modules on front‑end principles, product knowledge, and loyalty program promotion. Provide ongoing coaching to elevate associate performance.
• Issue Resolution: Address customer concerns swiftly and professionally, turning potential complaints into opportunities for delight.
• Operational Excellence: Ensure all tasks align with the store plan, prioritize effectively, and maintain a clean, organized front‑end area.
• Communication: Maintain clear, timely communication with store management and associates, offering progress updates and constructive feedback.
• Compliance & Safety: Enforce labor laws, store policies, and safety protocols. Promote a safe, secure environment for both customers and staff.
• Loyalty & Promotions: Drive enrollment in brighthush loyalty programs, educate customers on benefits, and support promotional initiatives.
• Loss Prevention: Participate in shrink reduction programs, monitor inventory discrepancies, and collaborate with loss prevention teams.
• Continuous Improvement: Identify process gaps, propose solutions, and collaborate with senior leadership to implement best practices.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display standards.
• Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent verbal and written communication skills, with a knack for coaching and motivating others.
• Adaptability to changing priorities, unexpected situations, and dynamic shift schedules (including nights and weekends).
• Team‑player mindset, collaborating effectively with peers, associates, and senior management.
• Commitment to upholding brighthush’s values of honesty, integrity, and confidentiality.

Preferred Qualifications

• Experience with POS systems and cash handling procedures.
• Background in loyalty program management or customer retention strategies.
• Knowledge of labor regulations and compliance best practices.
• Previous exposure to loss prevention initiatives and inventory control.
• Demonstrated success in driving sales through upselling and cross‑selling techniques.

Core Skills & Competencies

• Leadership & Coaching: Ability to inspire, develop, and hold a team accountable.
• Customer‑Centric Mindset: Passion for delivering memorable experiences and resolving issues with empathy.
• Analytical Thinking: Skill in interpreting sales data, customer feedback, and operational metrics to inform decisions.
• Problem‑Solving: Quick to identify root causes and implement effective solutions.
• Communication: Clear, concise, and persuasive in both written and verbal interactions.
• Time Management: Efficiently juggle multiple tasks, deadlines, and priorities.
• Adaptability: Thrive in a constantly evolving retail landscape.
• Technology Proficiency: Comfortable using POS systems, inventory software, and basic office tools.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. Starting as a Part‑Time Customer Experience Coordinator opens doors to:

• Full‑time store management roles (Assistant Manager, Store Manager).
• Regional or district leadership positions overseeing multiple stores.
• Specialized tracks in merchandising, loss prevention, or loyalty program strategy.
• Access to brighthush’s internal training academy, offering courses in leadership, retail analytics, and customer engagement.
• Mentorship programs pairing you with senior leaders for career guidance.

Work Environment & Culture at brighthush

Our stores are more than retail spaces—they’re community hubs where teamwork, creativity, and customer focus converge. You’ll find:

• A collaborative, inclusive culture that celebrates diversity and encourages fresh ideas.
• Regular team huddles and feedback sessions to keep everyone aligned.
• Opportunities to contribute to store initiatives, from visual merchandising to community outreach.
• Recognition programs that celebrate both individual and team achievements.
• A supportive environment that values work‑life balance, especially for part‑time roles.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $16.00 to $16.50, brighthush offers a comprehensive benefits package that may include:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision coverage (for eligible employees).
• 401(k) retirement plan with company match for full‑time employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance programs (EAP), wellness initiatives, and mental health resources.
• Professional development allowances and tuition reimbursement.
• Flexible scheduling options, especially for part‑time positions.
• Additional perks such as pet insurance, legal assistance, and credit union access.

How to Apply

Ready to elevate customer experiences and grow your career at brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.

Apply to this job

Our Commitment to Diversity and Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We also provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state laws.

Join brighthush Today

As a Part‑Time Customer Experience Coordinator, you’ll be at the heart of brighthush’s mission to deliver exceptional value and service. Your leadership will shape the daily experience of thousands of shoppers, while your growth will be supported by a culture that rewards initiative, creativity, and dedication. If you’re passionate about retail, customer service, and leading high‑performing teams, we want to hear from you.

Apply now and become a vital part of brighthush’s success story.