Seasoned Part‑Time Customer Experience Coordinator – Retail Front‑End Leadership & Loyalty Program Champion – Drive Store Success, Elevate Customer Delight, and Accelerate Growth at brighthush

Welcome to brighthush – Where Style Meets Value and Every Visit Feels Like Home

brighthush has redefined the off‑price retail landscape by blending unbeatable affordability with a curated selection of high‑quality fashion and home goods. With a network of flagship stores, state‑of‑the‑art distribution centers, and a forward‑thinking corporate headquarters, we are a global powerhouse that thrives on innovation, customer obsession, and a relentless pursuit of excellence. Our mission is simple yet powerful: to deliver unforgettable shopping moments that combine quality, value, and personalized service. As a member of the brighthush family, you’ll join a culture that celebrates collaboration, continuous learning, and a passion for making a real impact.

Why This Role Matters

In the fast‑paced world of retail, the front‑end team is the face of brighthush. The Part‑Time Customer Experience Coordinator is the linchpin that ensures every customer leaves with a smile, every associate feels empowered, and every store operates at peak efficiency. This role is a unique blend of leadership, customer service, and operational oversight—making it an ideal opportunity for individuals who thrive in dynamic environments and are passionate about elevating the customer journey.

Key Responsibilities

• Lead by Example: Engage with customers, demonstrate outstanding service, and model brighthush’s core values of honesty, integrity, and professionalism.
• Team Oversight: Supervise front‑end associates, assign registers, coordinate breaks, and ensure coverage during peak periods.
• Customer Experience Management: Resolve customer concerns swiftly, promote loyalty programs, and maintain a welcoming, organized store environment.
• Training & Development: Mentor new hires and existing associates on front‑end best practices, POS usage, and personalized customer interactions.
• Operational Excellence: Enforce store plans, prioritize tasks, and communicate updates to management and team members.
• Compliance & Safety: Adhere to labor laws, store policies, and safety protocols; support shrink reduction initiatives.
• Continuous Improvement: Collaborate with store management to identify training needs, process enhancements, and customer service opportunities.
• Other Duties: Perform additional responsibilities as assigned to support store success.

Essential Qualifications

• Minimum of 1 year of retail experience with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual standards.
• Demonstrated ability to multitask, prioritize, and adapt to changing priorities.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Proficiency in POS systems and a willingness to train others.
• Availability to work flexible hours, including nights, weekends, and holidays.
• Team‑player mindset with a collaborative approach to problem solving.

Preferred Qualifications

• Experience in a high‑volume retail environment with a focus on customer loyalty programs.
• Background in safety compliance and store shrink reduction initiatives.
• Knowledge of labor regulations and store policy implementation.
• Previous experience in a fast‑moving, customer‑centric culture.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences and turning first‑time shoppers into repeat customers.
• Leadership & Coaching: Ability to inspire, develop, and motivate a diverse team of associates.
• Problem‑Solving: Quick decision‑making skills to address customer concerns and operational challenges.
• Communication: Clear, concise, and respectful communication with customers, associates, and management.
• Adaptability: Comfortable with change, able to pivot priorities and maintain composure under pressure.
• Technical Proficiency: Comfortable using POS systems, inventory tools, and basic data entry.
• Integrity & Confidentiality: Commitment to upholding brand values and protecting sensitive information.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll gain exposure to:

• Advanced leadership training programs that prepare you for full‑time management roles.
• Cross‑functional projects that broaden your understanding of merchandising, inventory, and marketing.
• Mentorship from senior leaders who share their expertise and career insights.
• Opportunities to participate in store‑wide initiatives, such as loyalty program rollouts and safety campaigns.
• Access to internal job boards and career pathways that align with your interests.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, collaboration, and continuous improvement. Our stores are more than retail spaces—they’re community hubs where associates feel valued and empowered. You’ll experience:

• A supportive team that celebrates successes and learns from challenges.
• Open communication channels with leadership and peers.
• A focus on work‑life balance, with flexible scheduling and a commitment to employee well‑being.
• Regular team‑building activities, recognition programs, and opportunities to contribute ideas.

Compensation, Perks, and Benefits

While the hourly rate for this part‑time role ranges from $13.00 to $13.50, brighthush offers a comprehensive benefits package that extends beyond pay:

• Associate discount on merchandise.
• Employee Assistance Program (EAP) for mental and financial support.
• Health, dental, and vision coverage for eligible employees.
• 401(k) retirement plan with company contributions and matching for full‑time staff.
• Paid time off, including holidays, vacation, and sick leave.
• Child care and cell phone discounts.
• Pet insurance and legal assistance.
• Credit union membership and financial services.
• Scholarship and adoption assistance programs.
• Auto and home insurance discounts.
• Paid parental leave and short‑/long‑term disability coverage.

How to Apply

Ready to bring your passion for customer service and leadership to brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.

Apply to this Job

Join brighthush Today

At brighthush, we’re committed to creating an inclusive workplace where every voice is heard and every contribution matters. Whether you’re a seasoned retail professional or a motivated newcomer, this role offers a chance to grow, learn, and make a real difference in the lives of our customers and teammates. If you’re ready to step into a role that blends leadership, customer focus, and operational excellence, we encourage you to apply now and become part of the brighthush family.