Dynamic Part‑Time Customer Retention Representative – Remote, High‑Impact Client Engagement & Policy Support Specialist

About brighthush

At brighthush, we’re redefining the way people experience financial security. As a leading provider in the life‑insurance sector, we combine cutting‑edge technology with a people‑first philosophy to deliver personalized, compassionate support to our policyholders. Our mission is simple: keep our customers connected, confident, and cared for throughout every stage of their life journey. Whether you’re a seasoned professional or just starting your career, brighthush offers a vibrant, inclusive environment where your voice matters and your growth is our priority.

Why Join brighthush?

Working with brighthush means becoming part of a culture that values innovation, empathy, and continuous learning. We empower our teams to take ownership, experiment, and drive real impact. As a remote, part‑time Customer Retention Representative, you’ll play a pivotal role in ensuring our policyholders receive the support they need, while enjoying the flexibility and autonomy that comes with a remote work model.

Key Responsibilities

As a Customer Retention Representative, you will be the frontline advocate for our policyholders, ensuring their questions are answered promptly and their experience remains seamless. Your day‑to‑day tasks will include:

• Responding to policy‑related inquiries via phone, email, and chat, providing accurate and timely information.
• Conducting outbound calls to engage with policyholders, gather feedback, and identify opportunities for renewal or additional coverage.
• Accurately recording and updating policyholder data in our CRM system, ensuring information integrity and compliance.
• Collaborating with cross‑functional teams—underwriting, claims, and product—to resolve complex issues and elevate customer satisfaction.
• Tracking and reporting on key metrics such as call volume, resolution time, and customer satisfaction scores.
• Participating in ongoing training sessions to stay current on product offerings, regulatory changes, and best practices.

Essential Qualifications

We’re looking for candidates who bring a blend of professionalism, curiosity, and resilience. The following qualifications are essential for success in this role:

• High school diploma or equivalent; a college degree is a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable navigating multiple digital platforms.
• Typing speed of at least 30 words per minute, with strong attention to detail.
• Excellent verbal and written communication skills in English, with the ability to convey complex information clearly and empathetically.
• Experience in a fast‑paced, customer‑centric environment—ideally in insurance, finance, or a related field.
• Strong problem‑solving skills and a proactive mindset, with the ability to handle multiple tasks simultaneously.
• Self‑motivation and a disciplined approach to remote work, ensuring consistent productivity and adherence to schedules.

Preferred Qualifications

While not mandatory, the following attributes will give you a competitive edge:

• Prior experience in a customer retention or support role within the insurance industry.
• Knowledge of policy terminology, underwriting processes, and regulatory compliance.
• Experience using CRM systems such as Salesforce or HubSpot.
• Multilingual capabilities, especially in Spanish or other widely spoken languages.
• Demonstrated ability to exceed performance metrics and contribute to team goals.

Skills & Competencies

Success at brighthush requires a blend of technical proficiency and soft skills. Key competencies include:

• Customer‑Centric Mindset: A genuine desire to help and a knack for building rapport quickly.
• Communication Excellence: Clear, concise, and empathetic communication across all channels.
• Analytical Thinking: Ability to interpret data, identify trends, and propose actionable solutions.
• Adaptability: Comfort with change, learning new tools, and adjusting to evolving processes.
• Team Collaboration: Willingness to share insights, support peers, and contribute to a positive team dynamic.
• Time Management: Prioritizing tasks effectively to meet deadlines in a remote setting.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Retention Representative, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, compliance, and advanced customer engagement techniques.
• Mentorship from senior customer success leaders who will guide your professional development.
• Clear career pathways to roles such as Senior Retention Specialist, Team Lead, or Customer Success Manager.
• Opportunities to cross‑train in related functions—claims, underwriting, or product development—to broaden your skill set.
• Regular performance reviews and goal‑setting sessions to align your growth with brighthush’s strategic objectives.

Work Environment & Company Culture

Our remote, flexible work model empowers you to balance professional responsibilities with personal commitments. At brighthush, you’ll experience:

• A culture of transparency, where open communication and feedback are encouraged at all levels.
• Regular virtual town halls, team‑building events, and wellness initiatives to foster connection and well‑being.
• Access to cutting‑edge collaboration tools—Slack, Zoom, and a robust internal knowledge base—to streamline teamwork.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.
• Recognition programs that celebrate achievements, milestones, and innovative ideas.

Compensation, Perks & Benefits

While the exact compensation for this part‑time role is competitive and commensurate with experience, we offer a comprehensive benefits package that reflects our dedication to employee well‑being:

• Competitive hourly rate with performance‑based incentives.
• Access to a 401(k) plan with company matching to support your long‑term financial goals.
• Generous paid time off (PTO) and flexible scheduling to accommodate personal needs.
• Tuition reimbursement for approved courses and certifications that enhance your professional growth.
• Health, dental, and vision insurance options for you and your family.
• Generous parental leave policies to support new parents.
• Employee wellness programs, including virtual fitness classes and mental health resources.

How to Apply

Ready to make a difference in the lives of our policyholders while advancing your career? Click the link below to submit your application and join the brighthush family. We look forward to learning how your unique talents can help us continue to deliver exceptional customer experiences.

Apply to this role now

Join brighthush Today

At brighthush, we’re not just offering a job—we’re offering a journey. A journey where your contributions directly impact the financial peace of our customers, where your growth is nurtured, and where your voice shapes the future of customer success. If you’re passionate about delivering outstanding service, thrive in a dynamic environment, and want to be part of a forward‑thinking organization, we want to hear from you.

Apply today and become a vital part of brighthush’s mission to keep our customers connected, confident, and cared for—every step of the way.