Seasoned Remote Customer Experience Champion – Community Education Events & Family Engagement Support Specialist for brighthush

Welcome to brighthush – Shaping Peace of Mind for Families Everywhere

At brighthush, we are more than a preneed insurance provider; we are a trusted partner that helps families plan for tomorrow while they live fully today. Our purpose‑driven culture is built on three core pillars – kindness, progression, and craftsmanship – and these values guide every interaction, every product, and every career path within the organization. As the demand for remote, empathetic support grows, we are expanding our team of dedicated professionals who serve as the first friendly voice families hear when they explore our community education events and family‑focused programs. If you thrive on creating meaningful connections, love the rhythm of a fast‑moving remote environment, and are eager to make a tangible impact on people’s lives, this is the role for you.

About brighthush – A Leader in Proactive Preneed Solutions

Founded on the belief that families deserve both security and simplicity, brighthush has earned a reputation as one of Oregon’s top workplaces for 15 consecutive years. Our flagship offering, ProActive Preneed®️, combines cutting‑edge marketing analytics, data‑driven lead generation, and seamless appointment setting to empower families to plan for the future with confidence. With headquarters in Portland, OR, a satellite hub in Utah, and a growing global remote workforce, we are uniquely positioned to deliver personalized, high‑touch experiences at scale. Our commitment to diversity, inclusion, and continuous learning ensures that every team member feels valued, heard, and equipped to grow.

Why a Career at brighthush Could Be Your Best Decision Yet

• Purpose‑Driven Impact – Every call, chat, or email you handle is the first point of contact for families embarking on a journey toward financial security and emotional peace. Your voice sets the tone for their entire experience.
• True Remote Flexibility – Work from any location with a reliable internet connection while staying closely connected to a supportive, collaborative team through virtual huddles, mentorship, and regular social events.
• Clear Career Pathways – We invest heavily in professional development, offering structured onboarding, ongoing training, certifications, and a transparent promotion ladder that rewards initiative and excellence.
• Inclusive, Kind‑Centric Culture – At brighthush, kindness isn’t a buzzword; it’s a daily practice. We celebrate diverse perspectives, encourage open dialogue, and foster a sense of belonging for every employee.
• Competitive Compensation & Comprehensive Benefits – Enjoy an attractive hourly rate, performance‑based bonuses, generous paid time off, health, dental, vision coverage, 401(k) matching, and a robust remote‑work stipend.

Key Responsibilities – Your Day‑to‑Day as a Customer Experience Champion

In this role, you will be the welcoming front‑line ambassador for families engaging with our community education events. Your responsibilities blend high‑quality customer service, meticulous event coordination, and cross‑functional collaboration.

• Warm Welcome & Information Gathering – Respond to inbound RSVP calls, emails, and live‑chat inquiries with empathy, clarity, and professionalism. Capture essential attendee details, answer questions, and guide prospects through the registration workflow.
• Event Logistics Management – Maintain and audit the RSVP database, verify attendee information, and coordinate with event planners to ensure each session runs on schedule and meets quality standards.
• Multi‑Channel Communication Mastery – Adapt your tone and messaging across phone, email, and chat platforms, tailoring each interaction to the caller’s preferred communication style.
• Cross‑Team Collaboration – Partner closely with Marketing, Sales, Operations, and Product teams to resolve issues, share real‑time insights, and continuously improve the overall customer journey.
• Process Improvement & Innovation – Identify bottlenecks, propose workflow enhancements, and champion best practices that boost efficiency, accuracy, and customer satisfaction.
• Data Accuracy & Reporting – Keep all records current, generate regular reports on call volume, conversion rates, and event attendance, and deliver actionable feedback to leadership.
• Customer Advocacy – Serve as the voice of the family, ensuring their needs are heard, documented, and addressed across all touchpoints.
• Technology Stewardship – Leverage CRM, scheduling tools, and communication platforms to streamline processes, maintain data integrity, and support seamless handoffs.
• Continuous Learning & Industry Awareness – Stay up‑to‑date on insurance trends, preneed best practices, and emerging customer‑experience technologies.

Essential Qualifications – What You Need to Succeed

• 1–2 years of experience in administrative support, customer service, or a related field, or a bachelor’s degree in Business, Communications, or a comparable discipline.
• Proficiency with Microsoft Office Suite, Google Workspace, Zoom, and ADP or similar payroll platforms.
• Exceptional verbal and written communication skills – you articulate ideas clearly, listen actively, ask probing questions, and produce polished written correspondence.
• Strong organizational and multitasking abilities – you can juggle multiple priorities, maintain meticulous records, and stay calm under pressure.
• Availability for a full‑time schedule (40 hours/week) with an 8‑hour shift beginning at 6 am PST, including weekend coverage as needed.
• Comfort with remote‑work technology, self‑motivation, and a disciplined home‑office environment.

Preferred Qualifications – What Sets You Apart

• Previous experience in the insurance, financial services, or related regulated industry.
• Familiarity with event registration platforms (e.g., Eventbrite, Cvent) or advanced CRM systems (e.g., Salesforce, HubSpot).
• Hands‑on experience with community outreach, educational programming, or public‑facing events.
• Multilingual capabilities that enable you to serve a diverse, multicultural caller base.
• Certification in Customer Experience Management, Call Center Operations, or Event Coordination.

Core Skills & Competencies – The DNA of a Successful Champion

• Customer‑Centric Mindset – A genuine passion for helping families achieve peace of mind.
• Adaptability & Agility – Ability to pivot quickly between tasks, handle changing priorities, and thrive in a fast‑paced environment.
• Analytical Problem‑Solving – Skill in diagnosing issues, evaluating options, and delivering creative, effective solutions.
• Collaborative Team Player – Strong interpersonal skills, willingness to share knowledge, and enthusiasm for collective success.
• Attention to Detail – Precision in data entry, event logistics, and communication to ensure error‑free experiences.
• Tech‑Savvy – Comfortable navigating multiple software platforms, learning new tools quickly, and leveraging technology to improve workflows.

Career Growth & Learning Benefits – Your Pathway to Advancement

At brighthush, we view talent development as a strategic priority. As a Customer Experience Champion, you will benefit from a robust learning ecosystem designed to accelerate your career.

• Structured Onboarding – A comprehensive 4‑week program covering product knowledge, industry fundamentals, and customer‑service excellence.
• Ongoing Skill‑Building – Access to monthly training modules on communication techniques, conflict resolution, advanced CRM usage, and data‑driven decision making.
• Certification Support – Financial assistance for industry‑recognized certifications such as Certified Customer Experience Professional (CCXP) or Certified Event Planner (CEP).
• Mentorship Program – Pairing with senior leaders who provide guidance, feedback, and career‑planning advice.
• Clear Promotion Tracks – Opportunities to advance to Senior Support Specialist, Team Lead, Operations Manager, or even cross‑functional roles in Marketing or Product.
• Leadership Exposure – Regular participation in strategy meetings, cross‑departmental projects, and innovation workshops.

Work Environment & Culture at brighthush – Thriving Remotely Together

Our remote‑first philosophy is built on trust, transparency, and community. While you’ll enjoy the flexibility of working from home, you’ll also be part of a vibrant virtual culture that keeps you connected.

• Virtual Team Huddles – Daily stand‑ups, weekly all‑hands, and quarterly town‑halls keep everyone aligned and informed.
• Social & Wellness Events – Virtual coffee chats, game nights, wellness challenges, and occasional in‑person meet‑ups foster camaraderie.
• Digital Collaboration Hub – A dedicated intranet and Slack channels for knowledge sharing, peer support, and idea incubation.
• Flexible Scheduling – While core hours are required for coverage, you can adjust start/end times to accommodate personal commitments.
• Open‑Door Leadership – Direct access to senior executives through virtual office hours, encouraging feedback and idea exchange.

Compensation, Perks, and Benefits – Investing in You

• Competitive Hourly Rate – Base pay commensurate with experience, plus performance‑based bonuses and quarterly incentive programs.
• Generous Paid Time Off – 18 days PTO annually, plus two weeks of paid parental leave, sick days, and company‑wide holidays.
• Health & Wellness Packages – Comprehensive medical, dental, and vision coverage; mental‑health resources; and a wellness stipend.
• Retirement Planning – 401(k) with company match, plus a $10,000 life insurance policy for added security.
• Remote‑Work Stipend – Annual reimbursement for home‑office equipment, ergonomic furniture, and high‑speed internet.
• Professional Development Fund – Up to $2,000 per year for courses, conferences, certifications, or industry memberships.
• Employee Assistance Program (EAP) – Confidential counseling, legal advice, and financial planning services.
• Recognition Programs – Peer‑nominated awards, spot bonuses, and celebration of milestones.

How to Apply – Join the brighthush Family

If you are ready to become the welcoming voice that guides families toward a brighter, more secure future, we want to hear from you. Please submit your updated resume along with a concise cover letter that highlights your relevant experience, why you are passionate about customer experience, and how you embody the values of kindness, progression, and craftsmanship.

Applications are accepted through our online portal. After submission, our talent acquisition team will review your materials and reach out to schedule a virtual interview. We look forward to learning how your unique talents can contribute to the mission of brighthush and help families plan with confidence.

Take the Next Step – Apply Today

Embark on a rewarding career where every interaction matters, every day offers growth, and every colleague shares your commitment to excellence. Click the link below to start your application journey with brighthush and become part of a team that truly makes a difference.