Seasoned Remote Customer Service Advocate & Life & Health Insurance Sales Specialist – Championing Policyholder Success at brighthush

Welcome to brighthush – Where Insurance Meets Innovation

At brighthush, we’re redefining the life and health insurance landscape by marrying cutting‑edge technology with a heartfelt commitment to customer experience. Our mission is simple yet powerful: to make insurance accessible, understandable, and truly valuable for every individual, no matter where they live. With a remote‑first workforce, we empower agents to thrive from anywhere while upholding the highest standards of quality, compliance, and integrity.

Why brighthush is the Ideal Place to Grow Your Career

• Impactful Work: Every interaction you handle directly supports policyholders in securing their future and peace of mind.
• Transparent Career Path: From entry‑level advocate to licensed agent, brighthush offers a structured, visible progression ladder.
• Competitive Compensation: Base salary plus performance bonuses can elevate your annual earnings to $66,000+ and beyond.
• Professional Growth: Free life and health insurance training, ongoing coaching, and access to industry certifications keep you ahead of the curve.
• Flexible Remote Environment: Work from home with a reliable internet connection and a supportive, collaborative team.
• Inclusive Culture: We celebrate diversity, champion equity, and foster a respectful, collaborative workplace where every voice matters.
• Community Impact: Your work contributes to community outreach programs, financial literacy workshops, and local health initiatives.

Position Overview

As a Remote Customer Service Advocate at brighthush, you will be the frontline champion for our policyholders. You will field inbound calls, address inquiries ranging from billing to claims, and proactively recommend policy enhancements that align with each customer’s unique needs. Your dual focus on customer satisfaction and consultative selling will drive both loyalty and revenue growth.

This role is ideal for self‑motivated, sales‑oriented professionals who are ready to launch or elevate their career in the insurance industry. You will receive comprehensive training, ongoing support, and a clear pathway to licensure and advancement.

Key Responsibilities

• Handle inbound calls from existing customers regarding billing, policy changes, claims, and general inquiries with empathy and professionalism.
• Employ consultative selling techniques to uncover opportunities for policy upgrades, additional coverage, or new product introductions.
• Maintain accurate, real‑time data entry in the brighthush CRM system, ensuring compliance with regulatory standards and internal quality metrics.
• Achieve and exceed monthly service and sales metrics, earning bonus incentives ranging from $500 to $1,000+ based on performance.
• Participate in ongoing training sessions (90 days post‑licensing) to refine product knowledge, sales skills, and compliance awareness.
• Adhere to strict attendance and performance standards during training and active service periods, demonstrating reliability and accountability.
• Collaborate with the Workforce Management team to schedule shifts within the 7:45 AM–7:00 PM Eastern window, ensuring coverage and flexibility.
• Support the team by sharing best practices, contributing to knowledge bases, and participating in quality assurance reviews.
• Act as a brand ambassador, representing brighthush’s values and commitment to exceptional customer service.

Essential Qualifications

• Active life and health insurance license in your resident state (MI, WI, IN, FL, GA, NC, SC, TX).
• Proven experience in a metrics‑driven customer service or sales role, with a track record of meeting or exceeding targets.
• Strong verbal and written communication skills, coupled with a natural sales mindset and a genuine desire to help others.
• Self‑starter attitude, capable of working independently while staying aligned with team goals and company objectives.
• High‑speed, wired internet connection meeting brighthush’s minimum requirements for clear, uninterrupted communication.
• Ability to work a full 40‑hour week, Monday‑Friday, with flexibility for closing shifts and occasional weekend coverage.
• Background check clearance and willingness to comply with all regulatory and compliance protocols.

Preferred Qualifications

• Previous experience in the insurance or financial services industry, with familiarity of product lines and regulatory frameworks.
• Experience with CRM platforms such as brighthush or similar systems, demonstrating data accuracy and workflow efficiency.
• Knowledge of state‑specific insurance regulations and product lines, enabling you to provide tailored, compliant solutions.
• Demonstrated ability to meet or exceed sales targets in a remote environment, showcasing adaptability and resilience.

Skills & Competencies

• Consultative Selling: Ability to listen, diagnose, and propose tailored solutions that meet the customer’s needs.
• Customer‑Centric Mindset: Prioritizing the policyholder’s needs while aligning with business objectives and compliance.
• Data Accuracy: Maintaining meticulous records and ensuring data integrity across all touchpoints.
• Time Management: Balancing call volume with quality service and sales opportunities, meeting daily and monthly targets.
• Adaptability: Thriving in a fast‑changing regulatory and product landscape, staying current with industry trends.
• Team Collaboration: Sharing insights, supporting peers, and contributing to a virtual team culture of continuous improvement.
• Technology Proficiency: Comfortable navigating multiple digital tools, including the brighthush CRM, communication platforms, and reporting dashboards.

Career Path & Growth Opportunities

At brighthush, we are committed to nurturing talent and providing a clear, structured path to advancement. As a Customer Service Advocate, you will:

• Earn your life and health insurance license through brighthush’s free, comprehensive training program.
• Progress to a Licensed Agent role, gaining the authority to sell new policies, renew existing ones, and manage a portfolio of clients.
• Explore specialized tracks such as Claims Management, Policy Underwriting, or Sales Leadership, based on your interests and strengths.
• Participate in leadership development programs, mentorship opportunities, and cross‑functional projects that broaden your skill set.
• Benefit from a performance‑based compensation structure that rewards excellence, innovation, and customer advocacy.

Work Environment & Company Culture

brighthush thrives on a culture of collaboration, transparency, and continuous learning. Our remote workforce is supported by:

• Weekly virtual team huddles that foster connection, knowledge sharing, and morale.
• Monthly town‑hall meetings where leadership shares company updates, celebrates wins, and solicits feedback.
• Access to a digital resource hub containing training modules, best‑practice guides, and industry insights.
• A supportive peer network that encourages open communication, peer coaching, and shared success.
• Commitment to work‑life balance, with flexible scheduling options and generous paid time off.

Compensation, Perks & Benefits

While specific figures may vary based on role and location, brighthush offers a competitive package that includes:

• Base salary ranging from $45,000 to $55,000, with the potential to exceed $66,000+ through performance bonuses.
• Annual performance bonuses tied to service and sales metrics, with typical ranges of $500 to $1,000+.
• Health, dental, and vision insurance plans, with options for family coverage.
• 401(k) retirement plan with company match, ensuring long‑term financial security.
• Paid time off (PTO), sick leave, and holiday schedule aligned with industry standards.
• Professional development stipend for certifications, conferences, and continuing education.
• Technology stipend to support home‑office setup, including high‑speed internet, headset, and ergonomic equipment.
• Employee assistance program (EAP) for mental health support and counseling services.

How to Apply

If you are passionate about empowering individuals, thrive in a remote environment, and are ready to make a tangible difference in the lives of policyholders, we invite you to join the brighthush family. Submit your application through our careers portal, and let’s build a brighter future together.

Ready to take the next step? Click the “Apply Now” button below and begin your journey with brighthush today.