Seasoned Remote Customer Service & Sales Reservation Agent – Central Reservations Team at brighthush – Elevate Guest Experiences in National Parks & Adventure Travel

About brighthush and the World of Adventure Travel

brighthush is a trailblazer in the hospitality, travel, and leisure industry, operating across more than 30 countries. With a heritage rooted in stewardship of some of the world’s most iconic natural wonders, brighthush has become synonymous with sustainable tourism, exceptional guest service, and unforgettable adventures. From the rugged beauty of Yellowstone and Grand Canyon to the serene landscapes of Glacier and Death Valley, brighthush offers travelers the chance to explore, learn, and connect with nature in ways that inspire and transform.

Our portfolio spans 20+ hotels and lodges, 4,000+ guest rooms, 45 retail outlets, 55 restaurants, 1,500 campsites, a scenic tourist train, and six cruise vessels. Each property is designed to blend comfort with environmental responsibility, ensuring that every guest experience leaves a positive footprint on the planet.

At brighthush, we believe that travel is more than a destination—it’s a journey that enriches the soul. That philosophy drives our commitment to sustainability, community engagement, and the creation of moments that guests will cherish for a lifetime.

Why Join the Central Reservations Team?

Imagine working from the comfort of your own home, yet being part of a dynamic, global team that shapes the travel experiences of thousands of guests each year. As a Remote Customer Service & Sales Reservation Agent, you’ll be the first point of contact for travelers seeking to book unforgettable adventures. Your role will blend customer service excellence with sales acumen, ensuring that every interaction turns a simple inquiry into a memorable journey.

Our Central Reservations team is fully remote, offering flexibility, autonomy, and the opportunity to work across multiple time zones. Whether you’re a seasoned professional or just starting your career in hospitality, brighthush provides the tools, training, and culture to help you thrive.

Key Responsibilities

• Guest Engagement: Handle inbound calls, live chats, and email inquiries with professionalism and enthusiasm, guiding guests through the booking process.
• Reservation Management: Accurately enter and update reservations in our proprietary systems, ensuring compliance with all policies and procedures.
• Product Knowledge: Master the full range of brighthush offerings—accommodations, tours, dining, and special experiences—so you can confidently recommend the best options for each guest.
• Sales & Upselling: Identify opportunities to enhance guest itineraries with add‑ons such as guided tours, early check‑in, premium dining, and exclusive access to park events.
• Problem Resolution: Resolve guest concerns swiftly and effectively, turning challenges into opportunities for exceptional service.
• Data Accuracy: Maintain meticulous records of guest interactions, sales metrics, and follow‑up actions to support reporting and continuous improvement.
• Team Collaboration: Participate in daily huddles, training sessions, and cross‑functional projects to share insights and elevate the overall guest experience.
• Compliance & Sustainability: Uphold brighthush’s commitment to environmental stewardship by promoting responsible travel practices and adhering to all regulatory requirements.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum of 1 year of customer service or sales experience, ideally in hospitality, travel, or a related field.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with computers, email, and web-based reservation systems; quick learner of new software.
• Reliable high‑speed internet connection (minimum 40 Mbps download).
• Ability to work independently in a quiet, dedicated home office.
• Flexible schedule, including evenings, weekends, and occasional extended hours to accommodate global guests.
• Positive, solution‑oriented mindset with a genuine passion for helping people.
• Willingness to complete pre‑employment drug screening and background checks.

Preferred Qualifications & Skills

• Experience with CRM or reservation platforms such as Salesforce, Amadeus, or similar.
• Knowledge of U.S. National Parks and popular travel destinations.
• Sales experience with a track record of meeting or exceeding targets.
• Multitasking ability and strong organizational skills.
• Commitment to sustainability and environmental stewardship.
• Team player who thrives in a virtual, collaborative environment.

What You’ll Gain at brighthush

Professional Growth & Development

Our 3‑week onboarding program is designed to equip you with the knowledge and confidence you need to succeed. From product training to sales techniques, you’ll receive hands‑on guidance from experienced mentors. As you grow, you’ll have the opportunity to advance into higher‑level sales roles, management positions, or specialized product teams.

Competitive Compensation & Incentives

In addition to a competitive base salary, you’ll benefit from an uncapped monthly incentive program that rewards top performers. Attendance bonuses, referral rewards, and employee discounts on travel and accommodations further enhance your earning potential.

Comprehensive Benefits (Full‑Time)

• Health, dental, and vision coverage.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Life, disability, and critical illness insurance.
• Accident and hospital coverage.
• Pet insurance.
• Paid time off (PTO) and paid holidays.
• 401(k) with company match.
• Employee Assistance Program.
• Education assistance and tuition reimbursement.
• Travel discounts and exclusive deals on brighthush properties.

Work‑Life Balance & Culture

At brighthush, we celebrate diversity, inclusion, and the unique perspectives each team member brings. Our remote work model supports students, parents, caregivers, retirees, and anyone seeking a flexible schedule. We foster a culture of open communication, continuous learning, and mutual respect.

Our virtual environment is designed to be collaborative and supportive. From weekly team check‑ins to virtual social events, you’ll feel connected to colleagues across the globe.

How to Apply

If you’re ready to turn conversations into unforgettable travel experiences and join a team that values sustainability, innovation, and customer delight, we’d love to hear from you. Click the link below to submit your application and start your next adventure with brighthush.

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Join brighthush – Where Every Reservation Tells a Story

Become part of a company that not only offers world‑class travel experiences but also champions the preservation of the natural wonders that inspire them. As a Remote Customer Service & Sales Reservation Agent, you’ll be at the forefront of creating memories that last a lifetime. Apply today and help us continue to bring the magic of the great outdoors to travelers around the globe.