Seasoned Remote Customer Service Specialist – Union Benefits Support & Enrollment Champion – Elevate Member Experience, Drive Satisfaction, and Accelerate Your Career at brighthush

Welcome to brighthush – Where Every Call Makes a Difference

At brighthush, we’re more than a benefits provider; we’re a global movement dedicated to safeguarding the lives of millions of working families. With a legacy spanning over six decades, we partner with more than 40,000 unions and associations worldwide, delivering a seamless, technology‑driven benefits experience that empowers members to thrive. Our culture is built on collaboration, transparency, and a relentless focus on social impact, ensuring that every interaction we have contributes to a brighter future for families everywhere.

Why brighthush Is the Ideal Place to Grow Your Career

• Fully Remote Work – No commute, no office walls, just a laptop and a world of opportunity.
• Flexible Scheduling that respects your life and lets you thrive both personally and professionally.
• Competitive Base Pay with weekly payouts and performance‑based monthly bonuses that reward your hard work.
• Annual Incentive Trips to destinations like Cancun, the Bahamas, Las Vegas, and more for top performers.
• Fast‑Track Career Advancement through leadership development programs, mentorship, and cross‑functional projects.
• A Culture of Collaboration, Transparency, and Social Impact that empowers you to make a difference every day.

Position Overview

We are seeking motivated, professional, and service‑focused individuals to join our remote team as Customer Service Specialists. In this role, you will be the first point of contact for union members and association members who reach out for information about their benefits. You will guide them through understanding their options, answer their questions, and help them navigate the enrollment process with clarity and confidence.

As a Customer Service Specialist at brighthush, you will play a pivotal role in shaping the member experience. Your ability to communicate complex benefits information in a clear, concise, and empathetic manner will directly influence member satisfaction, retention, and the overall success of our partners.

Key Responsibilities

• Connect with prospective and existing clients through inbound and outbound calls, emails, and virtual chat.
• Schedule and conduct virtual benefits appointments using our secure video platform.
• Explain available benefit programs, coverage options, and eligibility criteria in a clear, concise, and empathetic manner.
• Assist clients with applications, gather required documentation, and ensure accurate completion of all forms.
• Maintain up‑to‑date client records in our CRM system, ensuring data integrity and confidentiality.
• Collaborate with underwriting, claims, and enrollment teams to resolve client issues and streamline processes.
• Participate in ongoing training, development, and leadership opportunities to continuously improve your knowledge and skills.
• Track and report on key performance metrics such as call volume, resolution time, and customer satisfaction scores.
• Contribute to a culture of continuous improvement by sharing insights, best practices, and innovative ideas.
• Act as a brand ambassador for brighthush, embodying our values of empathy, excellence, and continuous learning in every interaction.
• Support the implementation of new tools and processes, providing feedback from the front line to enhance overall service delivery.

Essential Qualifications

• Strong communication and interpersonal skills – you can explain complex information in simple terms.
• Positive, professional, and energetic attitude – you bring enthusiasm to every interaction.
• Basic computer skills and comfort working in a virtual environment – proficiency with email, CRM, and video conferencing tools.
• Ability to work independently and as part of a collaborative team.
• Legally authorized to work in the U.S. or Canada.
• High school diploma or equivalent; college degree preferred.
• Strong problem‑solving skills and a proactive mindset.
• Excellent time‑management and organizational abilities.

Preferred Qualifications

• Customer service or sales experience – especially in the insurance or benefits industry.
• Experience with union or association clientele.
• Knowledge of supplemental benefits, health insurance, or retirement plans.
• Previous remote work experience.
• Multilingual abilities (Spanish, French, or other languages) are a plus.
• Experience with CRM platforms such as Salesforce or HubSpot.
• Familiarity with data privacy regulations (HIPAA, GDPR).

Skills & Competencies

• Exceptional verbal and written communication.
• Active listening and empathy.
• Problem‑solving and critical thinking.
• Time management and organizational skills.
• Adaptability to changing priorities and fast‑paced environments.
• Team player with a collaborative mindset.
• Tech‑savvy – comfortable learning new software and tools quickly.
• Strong customer‑centric mindset with a passion for service excellence.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Service Specialist, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, customer engagement, and industry trends.
• Mentorship from senior leaders and subject‑matter experts.
• Leadership development tracks that prepare you for supervisory, team lead, or managerial roles.
• Cross‑functional projects that broaden your skill set and expose you to different areas of the business.
• Annual performance reviews that align your goals with the company’s strategic objectives.
• Access to a learning portal with courses on communication, negotiation, and advanced benefits knowledge.
• Opportunities to present at virtual town halls and contribute to internal knowledge bases.

Work Environment & Company Culture

Our remote work model is built on trust, flexibility, and accountability. You will be part of a vibrant, diverse, and inclusive community that values:

• Open communication – regular virtual town halls, team meetings, and one‑on‑one check‑ins.
• Recognition – celebrating wins, milestones, and contributions through peer shout‑outs and formal awards.
• Well‑being – access to mental health resources, wellness programs, and a supportive work‑life balance.
• Innovation – encouraging experimentation, feedback, and continuous improvement.
• Social impact – a mission‑driven purpose that empowers working families and strengthens communities.
• Flexibility – the freedom to work from anywhere while staying connected to a global team.

Compensation & Benefits

While the exact figures may vary based on experience and performance, you can expect:

• Competitive base salary with weekly payouts.
• Performance‑based monthly bonuses that reward high quality service and client satisfaction.
• Full benefits package after the initial qualification period, including health, dental, vision, and life insurance.
• 401(k) plan with company match (U.S. employees).
• Paid time off, holidays, and sick leave.
• Professional development budget and tuition reimbursement.
• Annual incentive trips for top performers.
• Access to a wellness stipend covering gym memberships, meditation apps, or other health‑related expenses.
• Flexible work hours and the ability to work from any location with a reliable internet connection.

How to Apply

If you are passionate about helping others, motivated to grow, and looking for a flexible career with strong earning potential, we encourage you to apply today and take the first step toward a meaningful future with brighthush.

To apply, click the link below and submit your resume and cover letter. We look forward to learning how you can contribute to our mission of protecting working families worldwide.