Senior Enterprise Customer Success Engineer – AI‑Powered Fraud Prevention & Cybersecurity Solutions | Remote (US) – Technical Champion, Product Roadmap Architect, Customer Success Leader, and Strategic Account Partner at brighthush

Welcome to brighthush – Where Innovation Meets Impact

In an era where every digital interaction is a potential vulnerability, the need for robust, intelligent security solutions has never been greater. At brighthush, we are at the forefront of this transformation, delivering AI‑driven fraud detection and device‑intelligence technology that protects enterprises of all sizes—from nimble startups to Fortune 500 leaders. Our platform doesn’t just detect threats; it anticipates them, enabling our customers to stay one step ahead of cybercriminals, safeguard revenue, and preserve brand reputation.

Recognized on the Best Startup Employers list and the Inc. 5000 fastest‑growing private companies, brighthush has earned the trust of industry giants and emerging disruptors alike. We operate as a fully distributed, 100 % remote team that thrives on collaboration, curiosity, and a relentless focus on customer success. With a global footprint and a culture that celebrates diversity, we invite you to join a company that values transparency, continuous learning, and the freedom to work from anywhere in the United States.

About the Role: Senior Enterprise Customer Success Engineer

As a Senior Enterprise Customer Success Engineer at brighthush, you will be the technical champion for our most strategic enterprise customers. You’ll partner closely with Customer Success Managers, Sales, Product, and Engineering to ensure seamless onboarding, optimal integration, and sustained adoption of our fraud‑prevention platform. Your deep technical expertise, combined with a customer‑centric mindset, will help shape the future of our product roadmap while delivering measurable value to our clients.

Why This Role Matters

• Revenue Impact: Drive the success of high‑impact accounts that represent a significant portion of our revenue.
• Customer Voice: Translate complex technical concepts into actionable insights for both technical and non‑technical stakeholders.
• Product Influence: Capture real‑world feedback and advocate for customer needs, directly shaping product enhancements.
• Relationship Building: Serve as a trusted advisor, building long‑term relationships that turn customers into advocates.

Key Responsibilities

• Technical Leadership: Act as the primary technical resource for our largest accounts, guiding deployment, integration, and optimization of our fraud‑prevention solutions.
• Strategic Onboarding: Design and execute a customized onboarding roadmap that aligns with each client’s security objectives and operational workflows.
• Ongoing Support & Troubleshooting: Provide rapid, high‑quality technical assistance, diagnosing and resolving complex issues independently.
• Customer Advocacy: Represent the voice of the customer across all internal teams, ensuring their priorities shape product enhancements.
• Product Adoption & Expansion: Partner with clients to identify upsell opportunities, driving broader adoption of advanced features such as AI‑driven risk scoring and real‑time device verification.
• Relationship Management: Build and nurture relationships with key technical and business stakeholders, positioning yourself as a trusted advisor.
• Data‑Driven Insights: Monitor customer health metrics, analyze usage patterns, and produce actionable reports that inform both client strategy and internal product direction.
• Travel: Minimal on‑site visits to key accounts, as needed.

Essential Qualifications

• 10+ years of experience in Customer Success, Professional Services, or Solutions Engineering, preferably within SaaS or enterprise software focused on large accounts.
• Hands‑on expertise in JavaScript, including debugging, building integrations, and working with modern frameworks.
• Proficiency with RESTful APIs, web services, and API design principles.
• Strong SQL skills; PostgreSQL experience preferred for data analysis and troubleshooting.
• Familiarity with software development lifecycles, CI/CD pipelines, and modern API architectures.
• Experience with at least one of the following SDK languages: Go, Node.js, Python, PHP, C#, Java.
• Bonus: Experience deploying serverless functions or working with cloud platforms such as Workers or Lambda.
• Exceptional troubleshooting skills and the ability to resolve complex technical issues independently.
• Excellent verbal and written communication skills, capable of translating technical concepts for diverse audiences.
• Track record of thriving in ambiguous, fast‑paced environments.
• Demonstrated ability to collaborate cross‑functionally with Sales, Product, and Engineering.
• Bachelor’s degree in Computer Science, Engineering, or a related field (preferred).
• Proficiency with OS and comfort using remote collaboration tools such as brighthush, brighthush, and brighthush.

Preferred Qualifications

• Experience in fraud detection, cybersecurity, or risk management domains.
• Background in data science or machine learning, particularly in anomaly detection.
• Knowledge of compliance frameworks (PCI‑DSS, GDPR, CCPA) and how they intersect with fraud prevention.
• Prior experience in a high‑growth startup environment with a distributed team.

Technical & Soft Skills for Success

• Technical Proficiency: Deep understanding of API integration, data pipelines, and cloud infrastructure.
• Analytical Thinking: Ability to dissect complex problems, identify root causes, and propose scalable solutions.
• Customer‑First Mindset: Passion for delivering exceptional customer experiences and turning challenges into opportunities.
• Influence & Persuasion: Skill in guiding stakeholders toward shared goals without direct authority.
• Adaptability: Comfortable navigating evolving product features, customer needs, and market dynamics.
• Collaboration: Proven ability to work effectively with cross‑functional teams in a remote setting.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by your ambition, performance, and the impact you create. We offer:

• Clear promotion paths from Senior Engineer to Lead Engineer and beyond.
• Access to industry conferences, workshops, and certifications at no cost.
• Regular knowledge‑sharing sessions with product, engineering, and data science leaders.
• Mentorship programs pairing you with senior engineers and executives.

Work Environment & Company Culture

Our fully remote model means you can work from anywhere in the United States, supported by a culture that values flexibility, autonomy, and results. We celebrate diversity, encourage continuous learning, and foster an environment where every voice is heard. Our remote collaboration tools—brighthush, brighthush, and brighthush—ensure seamless communication and teamwork across time zones.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes health, dental, vision, and a 401(k) plan with company match. We also provide generous paid time off, flexible work hours, and a stipend for home office setup.

How to Apply

If you’re ready to lead the charge in protecting enterprises from fraud and cyber threats, we’d love to hear from you. Please submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. Let’s build the future of digital trust together at brighthush.