Seasoned Remote Customer Support Agent – East Sussex, Flexible Part‑Time, Unlimited Commission Opportunities – Join brighthush

About brighthush

brighthush has been a cornerstone of the sports, leisure and lifestyle sector for over forty years. What began as a modest local shop in East Sussex has blossomed into a fully integrated digital marketplace that offers more than 15,000 award designs, trophies, plaques and custom recognition products. Our reputation for speed—shipping within four working days—and our deep-rooted understanding of the sporting community have earned us the nickname “the local shop” that every league, club, team and corporate partner trusts. Today, brighthush continues to innovate while staying true to the values that have guided us: quality, service and community.

As we expand our reach across the United Kingdom, we’re looking for a dedicated Remote Customer Support Agent who can embody our brand values, deliver exceptional service, and help us grow our customer base. If you thrive in a flexible, home‑based environment and want to earn a substantial supplementary income through a commission‑only structure, this role is designed for you.

Why brighthush?

• Unlimited earning potential: Your income is directly tied to your performance. The more you help customers, the more you earn—no cap, no limits.
• Work from anywhere: All you need is a reliable internet connection and a quiet workspace. Whether you’re at home, a coffee shop or a co‑working space, you can be productive.
• Comprehensive training: We provide full onboarding, product knowledge sessions, and ongoing support to ensure you succeed from day one.
• Diverse and dynamic culture: Join a team that values innovation, collaboration, and a passion for sports and community. We celebrate diversity and encourage every voice to be heard.
• Career growth: High performers are recognised and promoted to senior support roles, sales leadership, or product specialist positions. Your career path is limited only by your ambition.

Industry Landscape

The sports and leisure market in the UK is experiencing rapid growth, driven by increased participation in community sports, corporate wellness programmes and a renewed focus on team recognition. The demand for high‑quality trophies, plaques and custom awards is rising as clubs and organisations seek to celebrate achievements in a meaningful way. brighthush sits at the intersection of tradition and technology, offering a digital platform that makes it easier than ever for customers to design, customise and order award products.

Your Role in the Team

As a Remote Customer Support Agent, you will be the frontline of brighthush’s customer experience. You’ll ensure every interaction is positive, efficient and memorable, while also driving revenue through upselling and cross‑selling. Your day‑to‑day tasks will include:

• Responding to inbound enquiries via phone, email and live chat, providing accurate product information and resolving issues promptly.
• Identifying upsell and cross‑sell opportunities within the existing customer base, thereby driving additional revenue.
• Maintaining detailed records of customer interactions in our CRM system, ensuring data integrity and follow‑up actions.
• Collaborating with the marketing and logistics teams to relay customer feedback and suggest product improvements.
• Acting as the “eyes and ears” of brighthush in the East Sussex region, reporting on market trends, competitor activity and local customer sentiment.
• Consistently meeting or exceeding monthly sales targets and customer satisfaction metrics.
• Participating in regular training sessions and team meetings to stay updated on new products, promotions and best practices.

Key Success Metrics

We measure success through a blend of customer satisfaction and sales performance:

• Customer Satisfaction Score (CSAT) – aim for a minimum of 90% positive feedback.
• Net Promoter Score (NPS) – maintain a score above 50.
• Monthly sales target – set individually based on experience and market potential.
• Conversion rate – track the percentage of inquiries that result in a sale.
• Retention rate – monitor repeat business from existing customers.

Essential Qualifications

• High school diploma or equivalent; a degree in Business, Marketing or a related field is a plus.
• Previous experience in customer service, sales or a related role – no prior sales experience required, but a proven track record of meeting targets is advantageous.
• Strong verbal and written communication skills in English.
• Comfortable using web‑based tools, CRM platforms and basic data entry.
• Self‑motivated, disciplined and able to manage time effectively in a remote setting.
• Passion for sports, leisure or community events – this helps you connect authentically with our customer base.

Preferred Qualifications

• Experience working in a commission‑based sales environment.
• Knowledge of the UK sports and leisure market, including local clubs and leagues.
• Proficiency in multiple languages (e.g., Welsh, French) – a bonus for reaching a broader audience.
• Familiarity with e‑commerce platforms such as Shopify, WooCommerce or Magento.

Required Infrastructure

• Reliable high‑speed internet connection.
• Computer or laptop with a webcam and microphone.
• Dedicated phone line or VoIP service.
• Quiet, well‑lit workspace free from distractions.

Skills & Competencies

• Excellent customer‑centric mindset – you genuinely enjoy helping people.
• Strong problem‑solving abilities and the capacity to think on your feet.
• Adaptability – you thrive in a fast‑moving, technology‑driven environment.
• Team player – you collaborate effectively with colleagues across departments.
• Resilience – you handle rejection and setbacks with grace and keep pushing forward.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As you grow in your role, you’ll have access to:

• Advanced sales and negotiation workshops.
• Leadership development programmes for high performers.
• Cross‑departmental projects that broaden your skill set.
• Mentorship from senior team members and industry experts.
• Annual performance reviews that align your goals with the company’s strategic vision.

Compensation, Perks & Benefits

Our compensation model is designed to reward your hard work:

• Commission‑only structure: Earn between £5,000 and £20,000 per year, with no cap on your earnings.
• Commission paid on retained business, ensuring you benefit from repeat customers.
• Bonus schemes after six months of consistent performance.
• Flexible working hours – you decide when to work, as long as you meet your targets.
• Full training and ongoing support from the brighthush team.
• Access to our cloud‑based software, allowing you to manage your workload from anywhere.
• Health and wellness resources, including discounted gym memberships and mental health support.
• Annual company retreats and team‑building events.

Work Environment & Culture

brighthush prides itself on a culture that values innovation, respect and community. Even though you’ll be working remotely, you’ll feel part of a vibrant team through:

• Weekly virtual coffee chats and team huddles.
• Open communication channels via Slack, Teams or email.
• Recognition programmes that celebrate achievements and milestones.
• Inclusive policies that support work‑life balance and diversity.

How to Apply

If you’re ready to take control of your income, work from the comfort of your home and join a company that values your contribution, we’d love to hear from you. Click the button below to submit your application and start your journey with brighthush today.