Seasoned Remote Customer Support Specialist – Flexible Hours, Uncapped Commission, Home‑Based – Join brighthush's Award‑Winning Team

About brighthush

brighthush is a trailblazer in the sports, leisure, and lifestyle awards sector, boasting a legacy of over four decades of excellence. With a catalog of more than 15,000 award designs, we deliver bespoke trophies, medals, and plaques that celebrate achievement across leagues, clubs, and corporate teams throughout the United Kingdom. Our commitment to quality, speed, and customer satisfaction has earned us the reputation of being the nation’s largest trophy retailer, while our family‑owned heritage keeps us grounded in the values that have guided us since our inception.

In today’s fast‑moving market, brighthush is evolving to meet the needs of a digital‑first audience. By harnessing cutting‑edge technology, a robust e‑commerce platform, and a network of local customer champions, we provide a “local shop” experience with nationwide expertise. Whether you’re a seasoned sports administrator, a club manager, or a corporate event planner, brighthush is the partner that turns moments of triumph into tangible, lasting memories.

Why Join brighthush?

We’re looking for a dynamic, self‑motivated Customer Support Agent to join our remote team. This role offers the flexibility to work from home, the opportunity to earn uncapped commission, and the chance to be part of a company that values innovation, integrity, and community. If you thrive in a fast‑paced environment, enjoy engaging with people, and are eager to grow your sales and customer‑service skills, brighthush is the place for you.

Key Responsibilities

• Lead Generation & Prospecting: Identify and engage potential clients across the UK, leveraging online research, social media, and industry events.
• Territory Management: Own a defined geographic area, building relationships with local clubs, schools, and corporate partners to drive repeat business.
• Customer Journey Support: Guide prospects from initial inquiry through to order placement, ensuring a seamless, personalized experience.
• Market Intelligence: Act as the on‑ground voice for brighthush, gathering feedback, spotting trends, and reporting insights to the central team.
• Value Proposition Delivery: Communicate brighthush’s unique selling points—speedy delivery, extensive design options, and exceptional customer service—to secure new business.
• Target Achievement: Meet or exceed monthly and quarterly sales targets, contributing to the overall growth of the company.
• Collaboration: Work closely with the marketing, logistics, and design teams to ensure customer expectations are met and exceeded.

Essential Qualifications

• High school diploma or equivalent; a bachelor’s degree is a plus.
• Strong verbal and written communication skills in English.
• Proficiency with internet research, CRM systems, and basic office software (Word, Excel, PowerPoint).
• Reliable home office setup: high‑speed internet, a dedicated workspace, and a professional telephone line.
• Self‑driven, organized, and disciplined with the ability to manage time effectively in a remote setting.
• Passion for sports, leisure, or community events—an interest that fuels genuine enthusiasm when speaking with clients.

Preferred Experience & Skills

• Prior experience in sales, customer service, or a related field—no formal sales background required.
• Experience using cloud‑based software and virtual collaboration tools.
• Knowledge of the UK sports and leisure market, including key clubs, leagues, and corporate sponsors.
• Ability to handle objections, negotiate terms, and close deals with confidence.
• Multilingual abilities are a plus, especially in languages spoken by local communities.

Core Competencies

• Communication: Clear, concise, and persuasive communication across all channels.
• Customer Focus: A genuine desire to help clients achieve their goals and celebrate their achievements.
• Adaptability: Comfortable navigating change, learning new tools, and adjusting strategies on the fly.
• Team Player: Collaboration with colleagues across departments to deliver a unified customer experience.
• Results‑Oriented: A drive to meet targets and continuously improve performance metrics.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Support Agent, you’ll have the chance to progress into senior sales roles, account management, or even leadership positions within the customer experience team. We offer:

• Comprehensive onboarding and ongoing training modules covering product knowledge, sales techniques, and customer service best practices.
• Access to industry conferences, webinars, and workshops to keep you at the forefront of the awards market.
• Mentorship from experienced team members who share insights and strategies for success.
• Performance‑based incentives, including bonus schemes after six months and beyond.

Work Environment & Company Culture

brighthush thrives on a culture of collaboration, innovation, and community. Even though you’ll be working remotely, you’ll feel part of a vibrant team that celebrates wins—both big and small—together. We value:

• Flexibility: Work when and where you’re most productive, with a schedule that fits your lifestyle.
• Transparency: Open communication channels, regular virtual town halls, and a clear roadmap for company growth.
• Recognition: Monthly shout‑outs for top performers, peer‑to‑peer appreciation, and a culture that rewards effort.
• Work‑Life Balance: Encouragement to maintain healthy boundaries, with support for mental and physical well‑being.

Compensation & Perks

This role is commission‑only, offering the potential to earn between £5,000 and £20,000 annually—depending on performance and volume. Key benefits include:

• Uncapped Commission: Your earnings are directly tied to your success—there’s no ceiling.
• Retention Bonuses: Earn additional commissions on retained business and long‑term client relationships.
• Full Training & Support: From day one, you’ll receive the tools, resources, and mentorship needed to thrive.
• Flexible Work Hours: Manage your schedule around personal commitments.
• Cloud‑Based Software: Access all necessary tools from any device, anywhere.
• Bonus Schemes: After six months, unlock extra incentive programs that reward high performance.

How to Apply

Ready to take the next step in your career? Join brighthush and help us turn moments of triumph into lasting memories. Click the link below to submit your application and start your journey with us today.

About the Platform

This opportunity was originally posted on brighthush’s career portal. We look forward to welcoming passionate, customer‑centric professionals to our team.