Senior Remote Customer Experience & Amazon Marketplace Specialist – Global E‑Commerce Support, Customer Success, and Brand Engagement Lead
About brighthush
brighthush is a forward‑thinking e‑commerce powerhouse that empowers brands to reach customers worldwide through seamless online experiences. With a vibrant community of remote professionals, we blend cutting‑edge technology, data‑driven insights, and a customer‑first philosophy to create products and services that resonate across cultures. Our mission is simple: deliver outstanding value to consumers while fostering an inclusive, collaborative, and growth‑oriented workplace for our team members.
Why Join brighthush?
As a Remote Customer Experience & Amazon Marketplace Specialist, you will be the voice and face of brighthush’s global customer base. You’ll play a pivotal role in shaping how customers perceive our brand, ensuring every interaction is positive, efficient, and memorable. Whether you’re answering a quick email, resolving a complex issue over chat, or optimizing product listings on Amazon, your contributions will directly influence customer satisfaction, repeat business, and brand loyalty.
Key Responsibilities
- Customer Support Excellence: Serve as the primary point of contact for customers via email, live chat, and phone. Respond to inquiries promptly, resolve issues, and follow up to guarantee satisfaction.
- Proactive Issue Resolution: Identify patterns in customer feedback, flag recurring problems, and collaborate with cross‑functional teams to implement solutions.
- Amazon Account Management: Oversee the day‑to‑day operations of brighthush’s Amazon storefront. Optimize product listings, manage inventory, and handle customer questions and returns.
- Content & Engagement: Draft and schedule newsletters, social media posts, and blog articles that engage our audience and promote our products.
- Data Analysis & Reporting: Track key metrics such as response time, resolution rate, and customer satisfaction scores. Prepare weekly reports for leadership.
- Collaboration & Continuous Improvement: Work closely with Marketing, Product, and Operations teams to refine customer journeys and product offerings.
- Compliance & Quality Assurance: Adhere to company policies, Amazon’s guidelines, and industry best practices to maintain high service standards.
Essential Qualifications
- Minimum 1–2 years of experience in customer service, virtual assistance, or e‑commerce support.
- Fluent in written and spoken English with excellent communication skills.
- Proven ability to manage multiple communication channels (email, chat, phone) simultaneously while maintaining a high level of professionalism.
- Strong computer literacy: comfortable with word processing, spreadsheets, calendar tools, and CRM systems.
- Self‑motivated, detail‑oriented, and capable of working independently in a fully remote environment.
- Reliable high‑speed internet connection and a quiet workspace.
- Availability to work between 2 AM and 11 AM Manila time (or equivalent hours in your local time zone).
Preferred Qualifications
- Experience managing Amazon Seller Central accounts, including listing optimization, keyword research, and performance analytics.
- Knowledge of e‑commerce platforms such as Shopify, WooCommerce, or Magento.
- Familiarity with customer support tools like Zendesk, Freshdesk, or Intercom.
- Experience with social media management tools (Hootsuite, Buffer, or similar).
- Background in data analysis or experience using Excel/Google Sheets for reporting.
- Previous remote work experience, especially in a distributed team setting.
Skills & Competencies
- Customer‑Centric Mindset: Passion for solving problems and creating delightful experiences.
- Communication: Clear, concise, and empathetic written and verbal communication.
- Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
- Time Management: Prioritize tasks, meet deadlines, and manage workload efficiently.
- Adaptability: Thrive in a fast‑moving environment and embrace change.
- Team Collaboration: Work seamlessly with remote teammates across time zones.
- Technical Proficiency: Comfortable learning new software and tools on the fly.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and providing clear career pathways. As a Customer Service & Amazon Account Specialist, you will have the chance to:
- Progress into senior support roles, such as Customer Experience Lead or Account Manager.
- Transition into e‑commerce operations, product management, or digital marketing positions.
- Participate in ongoing training programs covering Amazon SEO, data analytics, and customer journey mapping.
- Attend virtual conferences, webinars, and workshops to stay ahead of industry trends.
- Receive mentorship from experienced leaders who are committed to your professional development.
Work Environment & Company Culture
brighthush champions a culture of flexibility, transparency, and mutual respect. Our remote team spans multiple continents, yet we maintain strong connections through:
- Weekly virtual stand‑ups and monthly all‑hands meetings.
- Open communication channels via Slack, Teams, and email.
- Inclusive policies that celebrate diversity and encourage work‑life balance.
- Regular virtual social events, game nights, and wellness challenges.
- Access to a digital library of courses and resources for continuous learning.
Compensation & Benefits
While specific figures vary by experience and location, brighthush offers a competitive salary package that includes:
- Base salary commensurate with market rates for remote customer support and e‑commerce roles.
- Performance‑based bonuses tied to customer satisfaction metrics and sales targets.
- Paid holidays, sick leave, and a flexible vacation policy.
- Health and wellness stipend to support your home office setup.
- Access to a comprehensive benefits portal with resources on mental health, financial planning, and professional development.
- Opportunity to earn additional income through referral bonuses and project‑based incentives.
How to Apply
- Complete the online application form and upload your most recent résumé.
- Take and submit the assessment test – this step is mandatory for consideration.
- Once your application is reviewed, a member of our hiring team will schedule a video interview at a mutually convenient time.
Ready to Make an Impact?
If you’re a self‑driven, customer‑obsessed professional who thrives in a dynamic, remote setting, we want to hear from you. Join brighthush and help us elevate the customer experience for millions of shoppers worldwide while building a rewarding career on your own terms.