Seasoned Remote Customer Support Agent – Multichannel Therapist & Patient Assistance – Flexible Hours, Competitive Pay – Join brighthush

About brighthush and the Future of Mental Health Support

At brighthush, we’re redefining how people access mental health care. Our mission is to empower therapists and patients alike by providing seamless, technology‑driven support that removes barriers to treatment. Whether you’re a seasoned professional or a recent graduate, you’ll find a place at brighthush where your expertise can make a real difference in people’s lives.

Our platform connects licensed therapists with patients across the United States, offering a secure, HIPAA‑compliant environment for therapy sessions, scheduling, and ongoing support. We’re growing rapidly, and our remote‑first culture means you can work from anywhere in the U.S. while enjoying the flexibility and autonomy that modern professionals demand.

Why Join brighthush?

• Impactful Work: Every interaction you have helps therapists deliver better care and patients receive timely assistance.
• Remote Flexibility: Work from home with a schedule that fits your life—no commute, no rigid 9‑to‑5.
• Competitive Compensation: Earn a base salary that reflects your experience, plus performance bonuses tied to customer satisfaction metrics.
• Growth Opportunities: Pathways to leadership roles in Customer Success, Operations, or Product Management.
• Learning Culture: Access to online courses, certifications, and monthly knowledge‑sharing sessions.
• Inclusive Environment: A diverse team that values collaboration, empathy, and continuous improvement.

Key Responsibilities

As a Remote Customer Support Agent at brighthush, you’ll be the frontline advocate for both therapists and patients. Your day‑to‑day tasks will include:

• Managing a shared inbox and responding to therapist inquiries via SMS, phone, and email with a 24‑hour turnaround.
• Providing proactive support to therapists to ensure they can focus on patient care, including troubleshooting technical issues and guiding them through platform features.
• Assisting patients with scheduling, billing questions, and general platform navigation.
• Collecting and analyzing feedback from therapists and patients to identify recurring pain points.
• Collaborating with cross‑functional teams—Product, Engineering, and Marketing—to translate user insights into actionable improvements.
• Documenting best‑practice responses and updating the knowledge base to reduce resolution time for future inquiries.
• Maintaining a high level of compliance with HIPAA and data privacy regulations.
• Participating in weekly team huddles and monthly performance reviews.

Essential Qualifications

• Minimum of 2 years of experience in a customer support or help‑desk role, preferably in a SaaS or health‑tech environment.
• Strong written and verbal communication skills in English; additional languages are a plus.
• Proficiency with help‑desk software (e.g., Zendesk, Freshdesk) and CRM systems.
• Experience handling multi‑channel support (SMS, phone, email) and managing a high volume of tickets.
• Demonstrated ability to empathize with users and provide clear, actionable solutions.
• Self‑motivated, organized, and comfortable working independently in a remote setting.
• Basic understanding of HIPAA and data privacy best practices.

Preferred Qualifications

• Background in mental health or experience supporting healthcare professionals.
• Experience with telehealth platforms or virtual care solutions.
• Knowledge of medical billing and insurance processes.
• Previous involvement in process improvement or quality assurance initiatives.
• Familiarity with analytics tools (e.g., Google Analytics, Tableau) to track support metrics.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for solving problems and ensuring a positive experience for both therapists and patients.
• Technical Aptitude: Quick learner who can navigate new software and troubleshoot issues efficiently.
• Communication: Clear, concise, and professional in all written and verbal interactions.
• Analytical Thinking: Ability to identify patterns in support tickets and propose data‑driven solutions.
• Collaboration: Works seamlessly with cross‑functional teams to drive continuous improvement.
• Adaptability: Thrives in a fast‑paced, evolving environment with shifting priorities.
• Time Management: Prioritizes tasks effectively to meet SLA targets.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a two‑way street. As you grow in your role, you’ll have access to:

• Mentorship programs pairing you with senior leaders in Customer Success and Product.
• Annual stipend for online courses, certifications, or conferences related to customer experience, SaaS, or mental health.
• Internal job rotation options to explore roles in Operations, Product Management, or Data Analytics.
• Quarterly “Innovation Days” where you can pitch new ideas to senior leadership.
• Leadership training workshops focused on coaching, conflict resolution, and team management.

Work Environment & Culture

Our remote culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Fully equipped home‑office stipend to ensure you have the right tools for success.
• Flexible scheduling that respects your personal commitments—whether you’re a night owl or a morning person.
• Regular virtual coffee chats and team‑building events to foster community.
• Open‑door policy—your voice matters, and we actively seek feedback to improve processes.
• Commitment to mental health—access to counseling services, mindfulness apps, and wellness resources.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, you can expect:

• Competitive base salary with performance‑based bonuses tied to customer satisfaction and ticket resolution metrics.
• Health, dental, and vision insurance plans with generous coverage options.
• 401(k) matching program to help you plan for the future.
• Paid time off (PTO) and paid holidays, with a flexible vacation policy.
• Unlimited personal days to support work‑life balance.
• Employee assistance program (EAP) for confidential counseling and support.
• Monthly wellness stipend for gym memberships, meditation apps, or healthy meal delivery.

How to Apply

Ready to make a difference from the comfort of your home? Click the link below to submit your application and join the brighthush team. We’re hiring fast, so don’t wait—your next career adventure starts here.

Apply to brighthush Today

Final Thoughts

At brighthush, we’re not just building a platform—we’re building a community of compassionate professionals who are passionate about improving mental health care. If you thrive in a remote, fast‑moving environment and want to use your customer support skills to help therapists and patients succeed, we want to hear from you. Join us and turn your everyday work into a meaningful impact.