Seasoned Remote Customer Support Specialist – Flexible Hours, Uncapped Commission, Home‑Based Role in Sports & Leisure – brighthush

About brighthush: A Legacy of Celebrating Excellence

brighthush has been the trusted partner for sports teams, leagues, and corporate groups for over forty years. From a modest local workshop to a national powerhouse, we now offer more than 15,000 award designs that capture the spirit of competition, teamwork, and community. Our blend of traditional craftsmanship and cutting‑edge technology has positioned us as the go‑to partner for anyone looking to honor achievements with style, speed, and affordability.

In today’s digital age, brighthush has built an intuitive webstore, a robust CRM ecosystem, and a network of local champions that ensure every customer feels heard, supported, and valued—no matter where they are in the country. We’re on a relentless growth trajectory and are looking for passionate, customer‑centric professionals to help us scale new heights.

Why This Role Matters

As a Remote Customer Support Specialist, you will be the first point of contact for prospects and a trusted advisor for existing clients. Your interactions will directly influence customer satisfaction, brand loyalty, and revenue growth. By guiding prospects through the purchasing journey—from initial inquiry to post‑sale follow‑up—you’ll help teams and clubs celebrate their milestones with the highest quality awards.

Key Responsibilities

Your day‑to‑day activities will include, but are not limited to:

• Lead Generation & Prospecting: Identify and engage potential clients through targeted outreach, social media, industry events, and referral programs.
• Territory Management: Build and maintain a robust pipeline of prospects, nurturing relationships from initial contact to final sale.
• Customer Journey Support: Guide customers through every step of the purchasing process, from product selection to post‑sale follow‑up, ensuring a seamless experience.
• Market Intelligence: Act as brighthush’s eyes and ears on the ground, reporting trends, competitor activity, and customer feedback to inform strategy.
• Value‑Based Selling: Communicate the unique benefits of brighthush’s award solutions, emphasizing quality, speed, and cost‑effectiveness.
• Target Achievement: Set, track, and exceed quarterly sales and customer satisfaction targets.
• Collaboration: Work closely with marketing, operations, and logistics teams to ensure a seamless customer experience.
• Continuous Improvement: Identify process gaps and propose enhancements to improve efficiency and customer satisfaction.

Essential Qualifications

We’re looking for candidates who bring a blend of enthusiasm, professionalism, and a knack for technology. The following qualifications are essential:

• High school diploma or equivalent; a bachelor’s degree in business, marketing, or a related field is a plus.
• Strong verbal and written communication skills in English.
• Comfortable navigating the internet, CRM systems, and cloud‑based software.
• Self‑motivated, disciplined, and organized, with the ability to manage time effectively in a remote setting.
• Positive, personable demeanor with a genuine interest in people, sports, or leisure activities.
• Reliable home office setup: high‑speed broadband, a quiet workspace, a computer, and a telephone.

Preferred Experience & Skills

While we welcome candidates from diverse backgrounds, the following will give you a competitive edge:

• Previous experience in sales, customer service, or a related field.
• Knowledge of the sports or awards industry.
• Experience using CRM platforms such as Salesforce, HubSpot, or Zoho.
• Basic understanding of digital marketing tools and social media outreach.
• Proficiency in data entry and reporting.

Core Competencies for Success

To thrive at brighthush, you should embody the following competencies:

• Customer‑Centric Mindset: Prioritize the client’s needs and deliver solutions that exceed expectations.
• Adaptability: Quickly adjust to new tools, processes, and market dynamics.
• Problem‑Solving: Identify challenges and propose effective, timely solutions.
• Team Collaboration: Communicate effectively with cross‑functional teams, even when working remotely.
• Resilience: Maintain motivation and performance during high‑pressure periods.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Customer Support Specialist, you will have the opportunity to:

• Progress into senior sales roles, such as Account Manager or Territory Lead.
• Transition into marketing, operations, or product management based on your interests.
• Participate in ongoing training programs covering sales techniques, product knowledge, and industry trends.
• Attend virtual workshops and webinars hosted by industry experts.
• Earn performance‑based bonuses and recognition awards that celebrate your achievements.
• Develop a deep understanding of the sports & leisure market, positioning you as a subject‑matter expert.

Work Environment & Company Culture

brighthush is committed to fostering a culture that values innovation, collaboration, and work‑life balance. Even though this role is remote, you’ll experience:

• Regular virtual team meetings and brainstorming sessions.
• Open communication channels with leadership and peers.
• A supportive onboarding process that equips you with the tools and knowledge you need.
• Flexibility to work from anywhere, allowing you to balance personal commitments with professional goals.
• A vibrant community of like‑minded professionals who share a passion for sports and customer service.
• Access to a digital knowledge base, best‑practice playbooks, and peer‑learning forums.

Compensation, Perks, and Benefits

This position offers a commission‑only structure, providing you with the potential to earn significant income based on your performance. Key financial and non‑financial benefits include:

• Uncapped Commission: Your earnings are directly tied to the volume of retained business you generate.
• Commission paid on all retained sales, ensuring you benefit from repeat business.
• No prior sales experience required – we provide comprehensive training.
• Full access to cloud‑based software, allowing you to work from any location at any time.
• Performance‑based bonus schemes after six months of successful contribution.
• Flexible part‑time schedule that fits around your personal commitments.
• Opportunity to work with a respected brand that values quality and customer satisfaction.
• Health and wellness resources, including virtual fitness classes and mental health support.
• Annual company‑wide virtual retreat and quarterly team‑building events.

Why Join brighthush?

Choosing brighthush means aligning yourself with a company that is not only a leader in the sports awards market but also a forward‑thinking organization that empowers its employees. You’ll enjoy:

• Immediate impact on revenue and customer satisfaction.
• A supportive remote work environment that respects your autonomy.
• Clear metrics and transparent performance tracking.
• Recognition for your achievements through awards and bonuses.
• Continuous learning and professional development.
• Access to a global network of industry professionals and mentors.

Ready to Take the Next Step?

If you are a motivated, customer‑focused individual who thrives in a flexible, remote setting, we invite you to apply for the Remote Customer Support Specialist role at brighthush. This is your chance to build a rewarding career, earn uncapped commission, and contribute to a brand that celebrates excellence in sports and leisure.

Click the link below to submit your application and start your journey with brighthush today.