Seasoned Remote Inbound Customer Service & Sales Agent – High‑Volume Support Specialist – Customer Experience & Sales Excellence – brighthush

Welcome to brighthush – Where Innovation Meets Everyday Life

At brighthush, we’re redefining the way people experience their homes. From cutting‑edge, energy‑efficient refrigerators to fully integrated smart‑home ecosystems, our products are engineered to bring joy, convenience, and sustainability into everyday living. We’re a fast‑growing, customer‑centric brand that thrives on curiosity, collaboration, and continuous improvement. If you’re passionate about technology, love helping people, and want to make a tangible impact, brighthush is the place where your talents can shine.

Why brighthush is the Ideal Place for Your Career

• Remote‑First Flexibility: Work from the comfort of your own home with all the equipment you need—dual monitors, ergonomic peripherals, and a dedicated workspace—provided by brighthush.
• Competitive Compensation: Earn a base rate of $15.00 per hour plus performance‑based incentives tied to quality scores and sales metrics.
• Comprehensive Benefits: Medical, dental, vision, prescription coverage from day one; 401(k) with company match; short‑term and long‑term disability; life insurance; and a generous paid time off policy.
• Career Growth & Learning: 9‑week intensive training, ongoing mentorship, tuition reimbursement, and clear promotion pathways within the customer‑experience and sales teams.
• Inclusive Culture: brighthush champions diversity, equity, and inclusion through our Zero Distance philosophy, fostering a workplace where every voice is heard and valued.
• Community Impact: Participate in initiatives that strengthen local communities, from sustainability programs to volunteer opportunities.

About the Role: Your Impact as a Remote Inbound Customer Service & Sales Agent

As a Remote Inbound Customer Service & Sales Agent, you will be the frontline advocate for our customers, balancing exceptional service with strategic sales opportunities. Your day‑to‑day will include:

• Handling high‑volume inbound calls, emails, chats, and written inquiries from brighthush appliance owners.
• Providing accurate product information, registration support, and troubleshooting assistance for pre‑ and post‑purchase scenarios.
• Identifying and upselling complementary products, extended warranties, service plans, and membership options while maintaining a customer‑first mindset.
• Managing service, parts, delivery, and dealer location inquiries with precision and empathy.
• Documenting all interactions in the customer‑relationship management (CRM) system, ensuring data integrity and compliance with company policies.
• Collaborating with cross‑functional teams—service, parts, quality, and training—to resolve escalated issues and improve processes.
• Participating in bi‑annual shift bidding to maintain flexibility within business hours (7 AM–7 PM CST).
• Contributing to continuous improvement by providing feedback on training materials, quality metrics, and system enhancements.

Essential Qualifications – What You Need to Succeed

• At least one year of experience in a customer service or sales environment, preferably in a high‑volume contact center.
• Strong self‑motivation, initiative, and the ability to work independently while staying aligned with team goals.
• Excellent verbal and written communication skills, with the capacity to interact confidently with customers at all levels.
• Proficiency in navigating web‑based systems, multitasking across multiple applications, and troubleshooting technical issues.
• High attention to detail, strong analytical skills, and sound judgment in decision‑making.
• Computer literacy: MS Office Suite, email, and familiarity with CRM platforms.
• Reliable high‑speed internet (minimum 50 Mbps download, 15 Mbps upload, ping ≤ 50 ms) and a dedicated, distraction‑free workspace.

Preferred Qualifications – Give Yourself an Edge

• Experience in the appliance or smart‑home industry.
• Previous exposure to sales‑oriented customer support roles.
• Knowledge of product registration processes and warranty management.
• Multilingual capabilities to serve a diverse customer base.
• Familiarity with call‑center metrics such as average handle time, first‑contact resolution, and quality scores.

Skills & Competencies – What Makes You Stand Out

• Customer‑Centric Mindset: Passion for helping customers and solving problems with empathy.
• Communication: Clear, concise, and persuasive communication across multiple channels.
• Time Management: Ability to prioritize tasks, meet deadlines, and manage a high call volume.
• Adaptability: Comfortable with change, learning new tools, and adjusting to evolving processes.
• Team Collaboration: Willingness to share insights, support peers, and contribute to a positive team culture.
• Integrity & Accountability: Adherence to company policies, ethical standards, and a commitment to continuous improvement.

Career Growth & Learning Opportunities – Your Path to Success

At brighthush, we believe in nurturing talent from the ground up. As an Inbound Customer Service & Sales Agent, you will have access to:

• Structured 9‑week training program covering product knowledge, sales techniques, and customer‑experience best practices.
• Mentorship from seasoned agents and managers who provide guidance, feedback, and career coaching.
• Clear promotion pathways to roles such as Senior Agent, Team Lead, Quality Analyst, or Sales Specialist.
• Ongoing learning through webinars, workshops, and access to industry certifications.
• Tuition reimbursement for courses related to customer service, sales, or technology.

Work Environment & Culture – A Remote Experience Designed for You

• Fully equipped home office: dual monitors, ergonomic keyboard and mouse, high‑speed internet, and a quiet workspace.
• Flexible scheduling with 10‑hour shifts, four days a week (Monday, Tuesday, Wednesday, Friday) from 7:30 AM to 6:00 PM CST, with Thursdays off.
• Zero‑Weekend shifts: no weekend work required.
• Regular check‑ins, virtual team meetings, and social events to foster connection and collaboration.
• Inclusive culture that celebrates diversity, promotes belonging, and encourages open dialogue.

Compensation & Benefits – We Value Your Contribution

• Competitive hourly rate of $15.00 plus performance‑based incentives tied to quality and sales metrics.
• Medical, dental, vision, and prescription coverage from day one.
• 401(k) plan with company match.
• Short‑term and long‑term disability coverage.
• Life insurance.
• Appliance discount program for brighthush products.
• Gym membership reimbursement.
• Paid time off (vacation, sick leave, holidays).
• Tuition reimbursement for relevant courses.

Eligibility & Remote Work Requirements – 100% Remote Opportunity

This is a 100% remote position open to candidates residing in the following U.S. states:

• Utah
• South Dakota
• Oklahoma
• Tennessee
• Mississippi
• Kentucky
• Ohio
• South Carolina

All applicants must meet the remote work environment requirements, including a dedicated workspace and reliable high‑speed internet.

How to Apply – Join the brighthush Family

Ready to bring your customer‑service expertise and sales acumen to brighthush? Click the link below to submit your application and join a team that values innovation, collaboration, and the pursuit of excellence.

Apply to brighthush Today

Join brighthush – Where Possibilities Begin

At brighthush, we’re not just building appliances; we’re building a brighter future for homes and communities. If you’re driven by curiosity, committed to customer satisfaction, and eager to grow in a dynamic, remote environment, we want to hear from you. Apply now and help us create good things, for life.