Senior Customer Education Specialist – Flex Training & Support Lead (Remote, USA) – Championing Hands‑On Learning Innovation for Public Safety Professionals at brighthush

Welcome to brighthush – Where Public Safety Meets Cutting‑Edge Education

At brighthush, we don’t just build software; we build confidence. Our mission is to translate complex public‑safety technology into clear, actionable knowledge that empowers law‑enforcement, emergency‑response, and community agencies worldwide. From Computer‑Aided Dispatch to Records Management, Jail Management, and Mobile Data Computing, our solutions are engineered to give frontline professionals the tools they need to protect people and property with speed, precision, and peace of mind.

Why Your Expertise Matters in the Future of Public‑Safety Training

Public‑safety professionals operate in an ever‑evolving landscape of threats, technologies, and regulations. From cyber‑attacks on critical infrastructure to the rapid deployment of drones and AI‑driven analytics, agencies must stay ahead of the curve to protect communities effectively. brighthush is at the forefront of this transformation, offering the most comprehensive suite of software solutions that integrate seamlessly with training programs designed to turn technology into expertise.

Our training ecosystem is built on real‑world scenarios, interactive simulations, and continuous feedback loops that ensure every user can master the tools they rely on. As a Senior Customer Education Specialist, you will be the linchpin that connects our advanced products with the frontline professionals who depend on them. Your work will directly influence how quickly and effectively our customers can protect their communities.

Role Overview

In this dynamic, remote‑first role, you will lead the design, delivery, and continuous improvement of training experiences for brighthush Flex users. You will collaborate with product managers, subject‑matter experts, and agency stakeholders to create engaging, hands‑on learning that translates complex technology into actionable skills. Your influence will shape the way public‑safety agencies adopt and master our solutions, driving adoption, satisfaction, and ultimately, safer communities.

Key Responsibilities

• Design & Deliver Engaging Training Experiences: Create dynamic, hands‑on learning modules that cater to diverse learning styles. Use a blend of classroom techniques—lectures, flip charts, interactive demos, and virtual sessions—to craft memorable, impactful experiences.
• On‑Site & Remote Instruction: Travel to customer sites (75%+ of the time) to conduct in‑person workshops, while also delivering remote training via web‑based platforms for agencies that prefer virtual learning.
• Curriculum Development & Continuous Improvement: Partner with product managers and subject‑matter experts to refine training materials, ensuring they reflect the latest product updates, industry best practices, and regulatory changes.
• Customer Relationship Management: Serve as the primary point of contact for training schedules, logistics, and post‑training support. Coordinate with agency stakeholders to align training with operational needs and strategic goals.
• Reporting & Documentation: Complete department‑required reports, attendance logs, and feedback surveys within established timelines. Maintain accurate records of training outcomes and identify opportunities for improvement.
• Compliance & Security: Operate in high‑security environments governed by the U.S. Department of Justice’s Criminal Justice Information Services (CJIS) Security Policy. Pass rigorous fingerprint background checks and adhere to all security protocols.
• Continuous Improvement & Innovation: Gather feedback from participants, analyze training effectiveness, and propose enhancements to curriculum and delivery methods. Champion new instructional technologies and methodologies that elevate the learning experience.
• Team Collaboration & Knowledge Sharing: Work closely with the Customer Education Lead and fellow specialists to share insights, troubleshoot challenges, and elevate the overall training experience.

Essential Qualifications

• High School Diploma or equivalent.
• Minimum of 1 year of hands‑on experience with brighthush Flex administration.
• Valid U.S. driver’s license and willingness to travel 75%+ of the time across the country.
• Legal authorization to work in the United States indefinitely.
• Strong verbal and written communication skills, with the ability to translate complex technical concepts into clear, actionable guidance.
• Proficiency in using learning management systems (LMS) and virtual training tools.
• Demonstrated ability to build rapport with diverse audiences, from front‑line responders to senior agency leaders.

Preferred Qualifications & Skills

• Experience with other brighthush public‑safety products (e.g., Records Management, Jail Management).
• Background in instructional design or adult learning theory.
• Knowledge of CJIS security requirements and experience working in high‑security environments.
• Strong analytical skills—capable of interpreting training metrics and translating data into actionable improvements.
• Project management experience, including scheduling, resource allocation, and stakeholder communication.
• Fluency in multiple languages (e.g., Spanish) is a plus for serving diverse communities.

Skills & Competencies Required for Success

• Instructional Design Excellence: Ability to design curriculum that aligns with learning objectives and real‑world application.
• Technical Proficiency: Comfortable navigating complex software, troubleshooting issues, and demonstrating features in real time.
• Communication Mastery: Clear, concise, and engaging verbal and written communication tailored to varied audiences.
• Adaptability & Problem‑Solving: Quick to adjust training plans based on feedback, changing schedules, or new product releases.
• Customer‑Centric Mindset: Deep empathy for agency challenges and a commitment to delivering value through education.
• Data‑Driven Decision Making: Ability to analyze training metrics, identify trends, and recommend evidence‑based improvements.
• Collaboration & Teamwork: Works effectively across cross‑functional teams and fosters a culture of shared learning.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in your professional development is as important as investing in our technology. As a Senior Customer Education Specialist, you will have access to:

• Career Pathways: Opportunities to advance into senior training roles, curriculum development leadership, or product management positions.
• Learning & Development: Regular workshops, certifications, and access to industry conferences to keep your skills sharp.
• Mentorship: Pairing with seasoned experts who can guide you through complex training scenarios and career planning.
• Innovation Labs: Participation in pilot projects that shape the next generation of public‑safety training tools.
• Community Impact: The chance to see firsthand how your training empowers agencies to protect lives and property.

Work Environment & Company Culture Highlights

We’re more than a tech company; we’re a community of people who care deeply about safety, inclusion, and continuous improvement. At brighthush, you’ll find:

• People‑First Leadership: Managers who listen, support, and champion your ideas.
• Diversity & Inclusion: A workforce that reflects the communities we serve, with programs that celebrate differences and foster belonging.
• Flexibility: While this role is remote, we provide the tools and support to balance travel with personal life.
• Recognition & Rewards: Regular shout‑outs, performance bonuses, and a culture that celebrates both individual and team achievements.
• Collaborative Learning Culture: Regular cross‑departmental knowledge‑sharing sessions, hackathons, and innovation challenges.
• Health & Well‑Being Focus: Comprehensive wellness programs, mental health resources, and a supportive environment that prioritizes work‑life balance.

Compensation & Benefits

We offer a competitive base salary ranging from $68,000 to $70,000, commensurate with experience and skill set. In addition to your salary, you’ll enjoy:

• Performance‑based incentive bonuses.
• Comprehensive medical, dental, and vision coverage.
• 401(k) plan with company match.
• 10 paid holidays and generous paid time off.
• Employee Stock Purchase Plan.
• Paid parental and family leave.
• Access to a robust learning platform and professional development budget.
• Travel allowances and expense reimbursement for on‑site training.
• Flexible work arrangements and remote‑first policies.
• Employee assistance programs and wellness incentives.

How to Apply

If you’re ready to join a team that values expertise, innovation, and community impact, we’d love to hear from you. Submit your application through the link below and let us know how your experience and passion align with the brighthush mission.

Apply to this job

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.

Accessibility & Accommodations

We are dedicated to providing an accessible recruiting experience for candidates with disabilities or other health conditions. If you require accommodations during the hiring process, please complete our and we’ll work with you to ensure a smooth application experience.

Join brighthush and help shape a safer world—one training session at a time.