Seasoned Remote Medical Virtual Assistant – Primary Care Patient Coordination, Scheduling & Insurance Verification – Full‑Time, High‑Volume U.S. Practice

About brighthush – Transforming Virtual Healthcare Support

brighthush is a fast‑growing leader in virtual healthcare operations, dedicated to empowering primary‑care physicians across the United States with seamless, technology‑driven administrative solutions. Our platform connects skilled virtual assistants with busy medical practices, allowing clinicians to devote more time to direct patient care while we handle the behind‑the‑scenes logistics. By combining rigorous HIPAA compliance, cutting‑edge scheduling software, and a culture of compassionate service, brighthush helps practices reduce wait times, improve patient satisfaction, and increase overall practice efficiency.

As the demand for remote medical support continues to surge, brighthush is expanding its national team of highly qualified Virtual Assistants. We are looking for a seasoned Medical Virtual Assistant who thrives in a high‑volume environment, possesses a meticulous eye for detail, and is passionate about delivering an exceptional patient experience from the moment a call is answered.

Why Join brighthush?

• Remote Flexibility – Work from any location with a reliable internet connection, eliminating commute time and giving you control over your workspace.
• Competitive Hourly Compensation – $5–$6 per hour (or $6–$8 per hour for Spanish‑bilingual candidates) with the possibility of performance‑based incentives.
• Full‑Time Stability – Consistent Monday‑through‑Friday schedule (8:00 AM–4:30 PM ET) with predictable hours and the security of a long‑term engagement.
• Comprehensive Training & Certification – Receive HIPAA, cybersecurity, and top‑tier VA performance training, plus ongoing mentorship from our dedicated HR and contractor support team.
• Career Advancement Pathways – Access to advanced skill‑building modules, leadership tracks, and the opportunity to specialize in areas such as telehealth coordination, revenue cycle management, or clinical operations.
• Inclusive, Supportive Culture – brighthush celebrates diversity, encourages bilingual communication, and fosters a collaborative environment where every voice is heard.
• Work‑Life Balance – Structured work hours, paid holidays (U.S. calendar), and optional paid time off when approved by the client.

Key Responsibilities – Your Day‑to‑Day Impact

As a Medical Virtual Assistant at brighthush, you will serve as the primary liaison between patients, physicians, and the practice’s administrative team. Your responsibilities will include, but are not limited to:

• Patient Communication & Phone Management
  • Answer inbound patient calls promptly, providing courteous and accurate information.
  • Guide callers through appointment requests, prescription refill inquiries, and general practice policies.
  • Escalate complex clinical questions to the appropriate medical staff while maintaining a calm, empathetic tone.
  • Document call outcomes in the EHR system, ensuring a clear audit trail for future reference.
  • Provide special assistance to elderly or disabled patients, adapting communication style to meet their needs.
• Appointment Scheduling & EHR Management (Tebra)
  • Schedule, confirm, reschedule, and cancel patient appointments across in‑person and telemedicine modalities.
  • Maintain up‑to‑date provider calendars, balancing clinical load while minimizing gaps and overbooking.
  • Enter accurate patient demographics, visit reasons, and clinical notes into Tebra EHR.
  • Generate and send automated appointment reminders via phone, text, or email, reducing no‑show rates.
  • Collaborate with in‑office medical assistants to ensure seamless hand‑offs for same‑day visits.
• Insurance Verification & Prior Authorization
  • Verify patient insurance eligibility, benefits, and coverage limits using payer portals and verification tools.
  • Submit prior authorization requests for procedures, imaging, and specialty referrals, tracking status until approval.
  • Upload all insurance documentation, authorization letters, and related records into the patient’s EHR profile.
  • Communicate authorization outcomes to patients and schedule follow‑up appointments as needed.
  • Resolve eligibility discrepancies by liaising directly with insurance representatives.
• General Healthcare Administrative Support
  • Organize, scan, and upload patient records, lab results, and referral letters while maintaining HIPAA compliance.
  • Assist with electronic prescription processing and medication refill coordination.
  • Prepare daily and weekly reports on appointment volume, call metrics, and insurance verification status for practice leadership.
  • Support physicians with pre‑visit paperwork, intake forms, and patient education materials.
  • Maintain a clean, well‑structured digital filing system that enables quick retrieval of critical documents.

Note: Medical billing is handled by a separate specialist and is not part of this role.

Essential Qualifications – What You Must Bring

• Minimum 2 years of experience in healthcare administration, medical virtual assistance, or front‑desk operations within a primary‑care or family‑medicine setting.
• Demonstrated ability to manage high‑volume inbound calls (50+ calls per day) while maintaining a professional phone manner.
• Proficiency with insurance eligibility verification, prior authorization processes, and familiarity with Medicare Advantage plans.
• Hands‑on experience using Tebra EHR (formerly Kareo) or comparable electronic health record platforms.
• Strong grasp of medical terminology, common primary‑care medications, and routine clinical workflows.
• Excellent written and spoken English with clear pronunciation; ability to convey complex information in simple terms.
• Exceptional organizational skills, attention to detail, and the capacity to multitask in a fast‑paced environment.
• Self‑starter attitude with the ability to work independently, prioritize tasks, and meet deadlines without constant supervision.
• Reliability and a long‑term commitment mindset; punctuality and consistent attendance are critical.
• Patience and empathy when interacting with senior citizens, non‑English speakers, or patients with special needs.
• Ability to provide an NBI Clearance and/or Local Police Clearance prior to onboarding.
• Willingness to attend video meetings with camera on when required by the practice.

Preferred Qualifications – Nice‑to‑Have Extras

• Registered Nurse (RN) license or nursing background – highly valued but not mandatory.
• Fluency in Spanish (or other languages) to support bilingual patient populations.
• Previous experience supporting a U.S.‑based primary‑care or family‑medicine practice.
• Advanced familiarity with Medicare Advantage documentation and upload procedures.
• Knowledge of common chronic‑disease medications (e.g., antihypertensives, antibiotics for UTIs, diabetes agents).
• Experience coordinating both in‑person and telemedicine visits for physicians.
• Exposure to performance‑based incentive programs or quality‑improvement initiatives.

Basic Requirements – Non‑Negotiable Essentials

• Fluent, professional English communication—both spoken and written.
• Relevant work experience as outlined in the essential qualifications.
• Ability to submit a valid NBI Clearance or Local Police Clearance before start date.
• Availability for video conferences with camera on, as dictated by the practice schedule.

Technical Requirements – Your Remote Workspace

• Reliable laptop or desktop computer meeting minimum specifications for video conferencing and EHR access.
• High‑speed internet connection (minimum 25 Mbps download/upload) with a stable Wi‑Fi or wired setup.
• Noise‑cancelling headset for clear two‑way communication.
• Webcam capable of 720p video for virtual meetings.
• Quiet, professional home office environment free from background distractions.

Compensation, Perks, and Benefits – What You’ll Receive

• Hourly Rate – $5–$6 per hour (or $6–$8 per hour for Spanish‑bilingual candidates) based on experience and performance.
• HR & Contractor Support – Dedicated team to assist with contract questions, payroll inquiries, and client communication.
• Secure VPN Access (Optional) – Enhanced privacy for handling PHI when requested.
• HIPAA & Cybersecurity Certification – Free training and certification to ensure compliance with U.S. healthcare regulations.
• Top‑Tier VA Performance Training – Proprietary curriculum covering communication excellence, productivity systems, and client‑relationship management.
• U.S. Holiday Schedule – Ability to observe standard U.S. holidays as approved by the client.
• Paid/Unpaid Time Off – Time off granted at the client’s discretion; paid leave may be offered on a case‑by‑case basis.
• Tools & Resources – Access to templates, SOPs, workflow guides, and productivity software to streamline daily tasks.
• Performance‑Based Incentives – Potential bonuses or additional hours for exceeding key performance metrics.

All listed perks are optional contractor benefits and are not classified as employee benefits.

Career Growth & Learning Opportunities

brighthush invests heavily in the professional development of its virtual assistants. As you excel in your role, you will have access to:

• Advanced certification programs in medical coding, revenue cycle management, and telehealth coordination.
• Mentorship pathways that pair you with senior virtual assistants or practice managers for knowledge sharing.
• Leadership tracks that can lead to team‑lead or supervisory positions overseeing a group of virtual assistants.
• Cross‑training opportunities in related specialties such as pediatric or behavioral health virtual support.
• Regular performance reviews with actionable feedback and personalized development plans.

Work Environment & Culture at brighthush

Our remote workforce is united by a shared commitment to excellence, empathy, and continuous improvement. At brighthush you will experience:

• Collaborative Community – Weekly virtual huddles, peer‑learning sessions, and a vibrant Slack channel where assistants share tips and celebrate wins.
• Diversity & Inclusion – A workplace that values cultural differences, encourages bilingual communication, and provides equal growth opportunities for all team members.
• Recognition Programs – Monthly “Assistant of the Month” awards, spot bonuses, and public acknowledgment of outstanding patient‑service metrics.
• Well‑Being Initiatives – Access to mental‑health resources, ergonomic workstation guidance, and optional wellness webinars.
• Transparent Communication – Open lines of communication with brighthush leadership, ensuring you are always informed about company updates, policy changes, and new client partnerships.

How to Apply – Take the Next Step

If you are a motivated, patient‑focused professional ready to make a tangible impact in a high‑volume primary‑care environment, we invite you to join brighthush. Follow these steps to submit your application:

1. Prepare an up‑to‑date resume highlighting relevant healthcare administration experience, EHR proficiency, and any bilingual capabilities.
2. Write a concise cover letter that explains why you are passionate about virtual medical assistance and how your skill set aligns with the responsibilities listed above.
3. Gather any required documentation, including a copy of your NBI Clearance or Local Police Clearance (or a statement confirming you can obtain one).
4. Click the “Apply” button below to upload your materials through our secure careers portal.
5. After submission, a member of our HR team will review your application and schedule a video interview if your profile matches our needs.

We look forward to welcoming you to the brighthush family, where your dedication to patient care will be recognized, rewarded, and amplified.

Ready to Make a Difference?

Take the next step in your career and become an essential part of a forward‑thinking, remote‑first healthcare support team. Apply today and help brighthush redefine how primary‑care practices connect with their patients.