Seasoned Remote Patient Care Coordinator – Evening & Weekend Call Center Specialist for Home Healthcare Equipment Delivery at brighthush

About brighthush and the Home Healthcare Revolution

brighthush is a trailblazer in the medical equipment and services arena, empowering patients to manage their treatments from the comfort of their homes. With a legacy that dates back to 1981, brighthush has grown into a trusted partner for millions of individuals across the United States, delivering cutting‑edge solutions that blend technology, compassion, and convenience. Our mission is simple yet profound: to make high‑quality home healthcare accessible, affordable, and effortless for everyone.

As the healthcare landscape evolves, the demand for reliable, patient‑centric support has never been higher. At brighthush, we recognize that the heart of our service lies in the people who connect with patients—our dedicated Customer Service and Patient Care teams. Whether it’s a night‑time call from a patient needing a new oxygen concentrator or a weekend request for a sleep apnea device, our remote teams are the lifeline that keeps patients safe, informed, and satisfied.

Why Join brighthush as a Remote Patient Care Coordinator?

• Impactful Work: Every call you handle directly improves a patient’s quality of life, ensuring they receive the right equipment at the right time.
• Flexible Schedule: Work from home with a structured evening and weekend schedule that balances your personal commitments.
• Growth Opportunities: Start as a coordinator and advance into senior support roles, team leadership, or specialized clinical coordination.
• Inclusive Culture: A collaborative, mission‑driven environment where your voice matters and your contributions shape the future of home healthcare.
• Competitive Compensation: A comprehensive package that rewards your expertise, dedication, and results.

Key Responsibilities

As a Remote Patient Care Coordinator at brighthush, you will be the frontline advocate for our patients, ensuring seamless coordination of equipment deliveries, order processing, and patient communication. Your day‑to‑day tasks will include:

• Accurately transcribing patient profiles over the phone, entering critical data into our secure systems, and conducting outbound follow‑up calls as needed.
• Obtaining and verifying medically necessary documentation, including physician orders, insurance authorizations, and patient consent forms.
• Processing patient orders through our online pharmacy and equipment management platform, ensuring all details are correct and compliant with regulatory standards.
• Resolving shipping and tracking issues, coordinating reshipments, and updating patients on delivery status.
• Troubleshooting equipment or service problems based on patient input, diagnosing root causes, and collaborating with technical support or field teams.
• Verifying that all orders are complete, accurate, and ready for dispatch, and flagging any discrepancies for escalation.
• Performing additional duties as assigned, such as data audits, process improvement initiatives, or training new hires.

Essential Qualifications

We’re looking for individuals who bring a blend of technical skill, empathy, and professionalism to the role. The following qualifications are essential:

• High school diploma or GED equivalent (required).
• Strong verbal and written communication skills in English.
• Basic mathematical proficiency for order calculations and data entry.
• Ability to interpret diverse communication forms—verbal, non‑verbal, written, and visual.
• Experience working independently and as part of a collaborative team.
• Demonstrated commitment to confidentiality and discretion with sensitive patient information.
• Self‑motivated, organized, and adept at managing time and solving problems using deductive reasoning.
• Exceptional attention to detail and the capacity to multitask effectively.
• Proficiency with email platforms, Microsoft Outlook, Word, and Excel.
• Comfort navigating the internet and conducting online research.
• Experience operating standard office equipment—fax machines, copiers, printers, phones, and computers/tablets.

Preferred Qualifications

While not mandatory, the following experience will give you a competitive edge:

• Minimum of one year in a related role within the medical or healthcare industry.
• Background in medical administrative record management.
• Hands‑on experience with medical equipment handling and delivery logistics.
• Knowledge of medical billing processes and reimbursement procedures.
• Familiarity with medical terminology and clinical workflows.

Core Competencies for Success

• Patient‑Centric Mindset: Prioritize patient needs and advocate for their best interests at every interaction.
• Problem‑Solving: Apply analytical thinking to resolve complex issues quickly and efficiently.
• Adaptability: Thrive in a fast‑paced, evolving environment with shifting priorities.
• Team Collaboration: Work seamlessly with cross‑functional teams—clinical, logistics, billing, and IT—to deliver a unified patient experience.
• Technology Savvy: Leverage digital tools and platforms to streamline processes and enhance service quality.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering continuous learning. As a Remote Patient Care Coordinator, you will have access to:

• Structured onboarding and mentorship programs that accelerate your integration into the team.
• Regular training sessions on new equipment, software updates, and regulatory changes.
• Opportunities to cross‑train in related areas such as clinical coordination, logistics, or quality assurance.
• Clear career pathways to senior coordinator roles, team lead positions, or specialized clinical support tracks.
• Access to industry conferences, webinars, and certification programs to enhance your professional skill set.

Work Environment & Culture at brighthush

Our remote work model empowers you to balance professional excellence with personal well‑being. You’ll join a culture that values:

• Transparency: Open communication channels and regular feedback loops.
• Innovation: A commitment to exploring new technologies and processes that improve patient care.
• Diversity & Inclusion: A welcoming environment where diverse perspectives drive better outcomes.
• Recognition: Celebrating achievements through awards, shout‑outs, and tangible rewards.
• Community: Virtual team events, wellness challenges, and volunteer opportunities that foster connection.

Compensation, Perks, and Benefits

While the exact salary will be commensurate with experience, we offer a competitive compensation package that includes:

• Generous paid time off (PTO) and paid holidays.
• Overtime pay for non‑exempt positions, as applicable.
• Performance‑based bonuses and incentive programs.
• Comprehensive health benefits: medical, prescription, dental, and vision coverage.
• Retirement plans: 401(k) with company match, HSA, and FSA/Dependent Care FSA options.
• Life insurance, disability coverage, accidental death benefits, identity protection, and legal services.
• Employee Assistance Program (EAP) and mental health resources, including Meru Health and Mercer SmartConnect Medicare programs.
• Wellness initiatives: Livongo Diabetes and High Blood Pressure programs, Healthcare Bluebook, and RX Savings Solutions.
• Vaccination support: Hepatitis B (HEPB) and TB vaccinations.
• Remote work stipend: reimbursement for home office setup, internet, and phone usage.

How to Apply

If you’re ready to make a tangible difference in patients’ lives while enjoying the flexibility of remote work, we invite you to apply today. Join brighthush and become part of a mission‑driven team that is redefining home healthcare for the modern era.

Click the link below to submit your application and take the first step toward a rewarding career with brighthush.