Seasoned Retail Customer Experience Coordinator – Front‑End Operations Leader & Loyalty Program Champion for brighthush

About brighthush

brighthush is a trailblazer in the off‑price retail sector, redefining how shoppers experience value and quality. With a global footprint that spans four world‑class corporate headquarters, state‑of‑the‑art distribution centers, and a vibrant network of over 2,000 stores, we are more than a retailer – we are a destination where every visit feels like a VIP event. Our mission is simple yet powerful: to make every customer feel like a VIP, to turn each store visit into a memorable experience, and to demonstrate our unwavering commitment to excellence in every interaction.

Why brighthush is the Place to Grow Your Career

At brighthush, we believe that the heart of our success lies in the people who bring our vision to life. As a Retail Customer Experience Coordinator, you will be at the forefront of that vision, shaping the customer journey from the moment they step through the door to the moment they leave with a smile. Here’s why you’ll love working with us:

• Impactful Role: Your leadership will directly influence customer satisfaction, store performance, and the overall brand experience.
• Clear Career Path: We provide a structured ladder – from associate to store manager, district manager, and beyond – backed by comprehensive training, mentorship, and performance‑based advancement.
• Diverse & Inclusive Culture: We celebrate individuality, encourage collaboration, and empower every voice to be heard and valued.
• Competitive Compensation: Starting wages range from $16.15 to $16.65 per hour, with overtime, performance bonuses, and a robust benefits package.
• Work‑Life Balance: Flexible scheduling, paid time off, and a supportive environment help you thrive both professionally and personally.

Key Responsibilities

In this pivotal role, you will lead a team of Associates at the front of the store, ensuring exceptional customer service, efficient operations, and the promotion of loyalty programs. Your day‑to‑day responsibilities include:

• Oversee daily front‑end operations, ensuring a clean, organized, and welcoming store environment.
• Lead by example—engage with customers, demonstrate product knowledge, and promote loyalty programs.
• Train, coach, and mentor Associates on front‑end principles, customer personalization, and POS proficiency.
• Assign registers, manage POS coverage, and coordinate breaks to maintain optimal staffing levels.
• Address customer concerns promptly, turning challenges into opportunities for delight.
• Ensure Associates execute tasks in alignment with the store plan, prioritizing activities as needed.
• Communicate clearly with management and Associates, providing progress updates and setting priorities.
• Collaborate with management on training needs, performance improvement, and talent development.
• Enforce labor laws, company policies, and safety standards to create a secure working environment.
• Promote credit and loyalty programs, driving customer retention and revenue growth.
• Support store shrink reduction initiatives and participate in loss prevention programs.
• Champion a culture of honesty, integrity, and confidentiality across all interactions.
• Perform additional duties as assigned to support store success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a leadership or supervisory role.
• Strong understanding of merchandising techniques and visual presentation.
• Demonstrated ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team player who collaborates effectively with peers and supervisors.
• Availability to work a flexible schedule, including nights and weekends.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer experience.
• Proficiency in POS systems and basic data entry.
• Background in training or coaching associates.
• Knowledge of loss prevention strategies and shrink reduction.
• Leadership training or certification.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and creating memorable shopping moments.
• Leadership Presence: Ability to inspire, motivate, and guide a diverse team toward shared goals.
• Problem‑Solving: Quick thinker who resolves issues efficiently while maintaining a positive atmosphere.
• Data‑Driven Decision Making: Comfortable using metrics to assess performance and drive continuous improvement.
• Communication: Clear, concise, and persuasive in both verbal and written interactions.
• Adaptability: Thrives in dynamic environments and embraces change.
• Integrity: Upholds honesty, confidentiality, and ethical standards at all times.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Retail Customer Experience Coordinator, you’ll have access to:

• Structured onboarding and continuous learning modules covering retail operations, leadership, and customer engagement.
• Mentorship programs pairing you with senior leaders who share insights and guidance.
• Internal promotion pathways—from store manager to district manager and beyond—supported by performance metrics and leadership development.
• Cross‑functional projects that expose you to merchandising, supply chain, and corporate initiatives.
• Leadership training workshops, both in‑person and virtual, to sharpen your management skills.

Work Environment & Company Culture

brighthush’s culture is defined by:

• Diversity & Inclusion: A welcoming environment where diverse perspectives are valued.
• Collaboration: Open communication channels and teamwork across all levels.
• Recognition & Feedback: Regular performance reviews, peer recognition, and constructive feedback loops.
• Employee Well‑Being: Programs such as EAP, smoking cessation, and wellness initiatives.
• Community Engagement: Opportunities to volunteer and support local communities.

Compensation & Benefits

We offer a comprehensive benefits package designed to support your health, financial security, and personal growth:

• Competitive hourly wage ($16.15–$16.65) with potential for overtime and performance bonuses.
• 401(k) plan with company contributions and matching for eligible employees.
• Medical, dental, and vision coverage, including HSA and FSA options.
• Life insurance and short/long‑term disability protection.
• Paid parental leave, holidays, vacation, and sick days.
• Auto and home insurance discounts through our credit union partners.
• Employee discounts on merchandise, cell phone plans, and childcare services.
• Pet and legal insurance options.
• Referral bonuses for bringing talented friends and family into the brighthush family.
• Scholarship programs and adoption assistance for eligible employees.
• Employee assistance program (EAP) for mental health and well‑being support.

How to Apply

If you’re ready to lead, inspire, and elevate the customer experience at brighthush, we’d love to hear from you. Submit your application through our career portal or click the link below to start your journey with us.

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Closing

At brighthush, every day is an opportunity to grow, learn, and make a lasting impact. As a Retail Customer Experience Coordinator, you’ll be at the heart of our mission to deliver exceptional service and build lasting customer relationships. Join us and become part of a dynamic, inclusive, and forward‑thinking team that values your contributions and supports your professional journey.