Seasoned Senior Customer Success Manager – Championing Global Adoption, Retention, and Sustainable Growth for Renewable Energy SaaS Solutions Across Europe at brighthush

About brighthush: Powering the Clean Energy Future

brighthush is more than a software vendor – we are a catalyst for the global transition to clean, renewable power. Our cloud‑based platform delivers real‑time, data‑driven insights that enable solar developers, utilities, investors, and energy planners to design projects faster, reduce risk, and unlock higher returns. With a growing customer base that spans Europe, the Middle East, and North America, we are on a mission to make solar energy smarter, faster, and more accessible for everyone. If you are passionate about sustainability, technology, and building lasting customer relationships, brighthush is the place to bring your expertise to life.

Why This Role Matters

Customer success is the engine that turns a one‑time purchase into a long‑term partnership. As a Senior Customer Success Manager at brighthush, you will be the trusted advisor who guides our clients through every stage of their journey – from onboarding and adoption to expansion and renewal. Your strategic insights, data‑driven recommendations, and proactive engagement will directly influence customer satisfaction, renewal rates, and the overall health of our product ecosystem. In short, you will be the bridge that connects cutting‑edge technology with real‑world impact.

Your Impact at brighthush

Your day‑to‑day work will shape the experience of thousands of users, influence product development, and drive the financial success of the company. You will:

• Serve as the primary point of contact for a portfolio of mid‑ to large‑enterprise customers.
• Drive product adoption and usage through data‑driven insights and targeted engagement plans.
• Lead quarterly business reviews that showcase value, uncover opportunities, and set clear next steps.
• Identify upsell and expansion opportunities in collaboration with Sales and Product teams.
• Resolve customer issues swiftly, ensuring a positive experience and minimal churn.
• Advocate for customer success within brighthush, feeding back insights to Product, Engineering, and Marketing.
• Maintain accurate customer records in brighthush for reporting and forecasting.
• Collaborate across teams to align on customer journeys and success metrics.

Key Responsibilities

• Build and Maintain Strong Client Relationships: Foster trust and open communication with a portfolio of mid‑to‑large enterprise customers, ensuring they feel heard and supported.
• Drive Product Adoption and Usage: Analyze usage data, identify adoption gaps, and design targeted onboarding, training, and engagement plans to maximize platform utilization.
• Lead Quarterly Business Reviews (QBRs): Prepare and deliver insightful, data‑driven presentations that highlight value delivered, discuss future needs, and set clear next‑step actions.
• Identify Upsell and Expansion Opportunities: Collaborate with Sales and Product teams to uncover cross‑sell and upsell prospects based on customer usage patterns and strategic goals.
• Resolve Customer Issues and Escalations: Act swiftly to troubleshoot problems, coordinate with technical support, and ensure timely resolution while maintaining a positive customer experience.
• Advocate for Customer Success within brighthush: Provide feedback to Product, Engineering, and Marketing on feature requests, pain points, and market trends.
• Maintain Accurate Customer Records: Keep detailed, up‑to‑date information in brighthush, ensuring data integrity for reporting and forecasting.
• Collaborate Across Teams: Work closely with Sales, Implementation, Product, and Marketing to align on customer journeys and success metrics.

Essential Qualifications

• Minimum of 2 years of proven experience in Customer Success, Account Management, or a related client‑facing role.
• Fluent in both English and German – verbal and written – enabling seamless communication with our diverse European client base.
• Strong communication and conflict‑resolution skills, with the ability to manage expectations and negotiate solutions in a high‑pressure environment.
• Proficiency with CRM platforms, specifically brighthush, and customer success tools such as brighthush.
• Experience working remotely, with a disciplined approach to time management, self‑motivation, and virtual collaboration.
• Demonstrated ability to analyze data, derive actionable insights, and present findings to stakeholders at all levels.

Preferred Qualifications

• Background in the renewable energy or clean‑tech industry, with a solid understanding of solar PV concepts and market dynamics.
• Experience with SaaS product adoption strategies, including onboarding, training, and customer education initiatives.
• Knowledge of data analytics tools (e.g., brighthush, brighthush) to create dashboards and reports for internal and external audiences.
• Experience managing a portfolio of enterprise customers and driving multi‑year renewal cycles.
• Previous exposure to the German and Spanish markets, including local regulations and business practices.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building long‑term relationships.
• Strategic Thinking: Ability to align customer goals with brighthush’s product roadmap and business objectives.
• Analytical Acumen: Proficiency in interpreting usage metrics, churn indicators, and ROI calculations.
• Project Management: Skilled at coordinating cross‑functional initiatives, setting timelines, and ensuring deliverables.
• Adaptability: Comfortable navigating ambiguity, changing priorities, and evolving customer needs.
• Team Collaboration: Strong interpersonal skills to work effectively with Sales, Product, Engineering, and Marketing.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people fuels innovation. As a Senior Customer Success Manager, you will have access to:

• Structured mentorship programs with senior leaders in Customer Success and Product Management.
• Regular training on industry trends, new product features, and advanced CRM techniques.
• Opportunities to transition into specialized roles such as Customer Success Leadership, Product Management, or Business Development.
• Participation in global conferences, webinars, and industry events to broaden your professional network.
• Clear performance metrics and a transparent promotion path based on measurable impact.

Work Environment & Culture at brighthush

brighthush thrives on a culture of collaboration, transparency, and continuous improvement. Our remote‑first model empowers you to work from anywhere in Germany or Spain while staying connected through:

• Weekly virtual stand‑ups and cross‑departmental syncs.
• Monthly all‑hands meetings featuring product updates, success stories, and strategic announcements.
• Access to a digital knowledge base, internal brighthush channels, and a vibrant community of like‑minded professionals.
• Regular virtual team‑building activities, such as game nights, wellness challenges, and skill‑sharing sessions.
• A commitment to work‑life balance, with flexible hours and a results‑oriented approach.

Compensation & Benefits

We offer a competitive salary range of EUR 36,500 – 73,000 per year, commensurate with experience and performance. In addition to base pay, you will receive:

• Performance‑based bonuses tied to customer satisfaction, renewal rates, and adoption metrics.
• Generous paid time off, including vacation, personal days, and public holidays.
• Health and wellness benefits, such as a company‑sponsored health plan and mental‑health resources.
• Professional development stipend for courses, certifications, and conference attendance.
• Equity options to share in brighthush’s long‑term success.
• Flexible work arrangements, including the option to work from any location within Germany or Spain.

How to Apply

Ready to make a tangible impact on the renewable energy landscape? Join brighthush as a Senior Customer Success Manager and help our clients harness the power of data to drive sustainable growth. Submit your application through our careers portal and let’s explore how your expertise can shape the future of clean energy.