Senior Customer Success & Integration Engineering Lead – Global API Partner Success Champion – Driving Seamless Integration, Customer Excellence, and Innovation at brighthush (Remote)
About brighthush
brighthush is more than a technology company; it is a global movement that redefines how people experience digital entertainment. By marrying cutting‑edge technology with immersive storytelling, we create interactive moments that resonate with millions across continents. Our mission is to empower creators, developers, and partners to build unforgettable experiences that transcend borders and cultures.
At the heart of brighthush lies a culture of curiosity, collaboration, and relentless pursuit of excellence. Every team member is encouraged to experiment, learn, and contribute ideas that shape the future of entertainment. Whether you’re a seasoned engineer, a customer success champion, or a product visionary, you’ll find a place where your voice matters and your growth is a priority.
Why Join brighthush?
We’re building the next generation of entertainment platforms, and we need bold, talented individuals to help us get there. As a remote‑first organization, we offer:
- Access to cutting‑edge tools and technologies such as Postman, Kibana, Grafana, Docker, Kubernetes, and more.
- Structured learning paths, mentorship programs, and cross‑functional collaboration opportunities.
- A culture that celebrates diversity, inclusion, and open communication.
- Competitive compensation, generous paid time off, and comprehensive benefits packages.
- Direct influence on product strategy and the future of digital entertainment.
Role Overview
We are looking for a highly motivated Senior Customer Success & Integration Engineering Lead to become the linchpin between our global partner ecosystem, internal teams, and the brighthush platform. In this role, you will manage end‑to‑end integration workflows, provide world‑class support to our partner network, and maintain clear, up‑to‑date documentation that empowers both technical and non‑technical stakeholders.
As a bilingual professional fluent in English (B2+) and Ukrainian, you will bridge communication gaps, troubleshoot complex client‑server interactions, and ensure seamless data flows across our ecosystem. Your technical acumen, combined with a passion for customer success, will help us deliver reliable, scalable solutions that keep our partners thriving.
Key Responsibilities
- Integration Lifecycle Management: Own the full lifecycle of API integrations—from initial design and testing to deployment, monitoring, and ongoing maintenance. Collaborate with product, engineering, and QA to define integration specifications and success criteria.
- Partner Technical Support: Serve as the primary point of contact for partner technical queries, delivering timely, accurate, and empathetic assistance. Escalate complex issues to engineering when necessary and track resolution progress.
- Documentation & Knowledge Base: Create, update, and curate comprehensive integration guides, FAQs, troubleshooting playbooks, and best‑practice whitepapers that are accessible to both technical and non‑technical audiences.
- Issue Diagnosis & Resolution: Diagnose and resolve API, connectivity, and performance issues using tools such as Postman, Kibana, Grafana, and custom monitoring dashboards. Conduct root‑cause analysis and implement corrective actions.
- Cross‑Functional Collaboration: Work closely with Product, Engineering, QA, and Security teams to prioritize bugs, feature requests, and integration enhancements. Advocate for partner needs in product roadmaps.
- Quality Assurance & Compliance: Conduct regression testing, validate data integrity, and ensure compliance with security and privacy standards (GDPR, CCPA, ISO 27001).
- Process & Automation Improvement: Identify bottlenecks, propose automation solutions (CI/CD pipelines, automated test suites), and refine support workflows to increase efficiency and reduce MTTR.
- Reporting & Analytics: Generate regular reports on integration health, partner satisfaction, support metrics, and trend analysis. Use insights to drive continuous improvement.
- Mentorship & Knowledge Sharing: Mentor junior support engineers, share best practices, and contribute to a culture of continuous learning.
Essential Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
- Proven experience in API integration, client‑server communication, and troubleshooting across multiple environments.
- Hands‑on proficiency with Postman for API testing, documentation, and automated testing (Newman).
- Familiarity with monitoring and logging tools such as Kibana, Grafana, and Prometheus.
- Strong analytical and problem‑solving skills, with the ability to translate technical details into clear, actionable insights.
- Excellent written and verbal communication in English (minimum B2) and Ukrainian.
- Experience working in a remote, distributed team environment with a high degree of self‑motivation and organization.
- Attention to detail, a proactive mindset, and a passion for delivering exceptional customer experiences.
Preferred Qualifications
- Experience in the iGaming, fintech, or SaaS industry, with a deep understanding of partner ecosystems.
- Knowledge of OAuth, JWT, SAML, or other authentication protocols.
- Familiarity with RESTful and GraphQL APIs, and experience designing API contracts.
- Experience with automated testing frameworks (Jest, Mocha, Cypress) and CI/CD pipelines (GitHub Actions, GitLab CI).
- Background in customer success or technical support roles, with a track record of improving CSAT scores.
- Multilingual capabilities beyond English and Ukrainian (e.g., Russian, Polish, Spanish).
Core Skills & Competencies
- Technical Proficiency: API design, HTTP/HTTPS, JSON/XML, Postman, Kibana, Grafana, Docker, Kubernetes, Git, CI/CD.
- Customer‑Centric Mindset: Empathy, active listening, and a passion for delivering exceptional service.
- Communication: Clear, concise, and persuasive written and verbal communication in multiple languages.
- Problem Solving: Ability to diagnose complex issues, think critically, and propose effective solutions.
- Collaboration: Comfortable working across departments, building relationships, and influencing stakeholders.
- Adaptability: Thrive in a fast‑paced, evolving environment with shifting priorities.
- Continuous Learning: Eagerness to stay current with emerging technologies and industry best practices.
Career Growth & Learning Opportunities
At brighthush, your professional development is a priority. We offer:
- Structured mentorship programs with senior engineers, product leaders, and partner success executives.
- Access to industry conferences, webinars, and internal tech talks.
- Clear pathways to transition into senior technical roles, product management, or partner success leadership.
- Cross‑functional projects that broaden your skill set and expose you to new domains.
- Regular performance reviews with transparent promotion criteria and career planning.
Work Environment & Culture
Our remote‑first model means you can work from anywhere—whether you’re based in Kyiv, Limassol, Lviv, Warsaw, or any city across Europe, Asia, or South America. We provide:
- High‑speed internet stipends and ergonomic equipment allowances.
- Flexible working hours to accommodate different time zones.
- Monthly virtual team gatherings, hackathons, and social events.
- Inclusive culture that values diverse perspectives and encourages open dialogue.
- Transparent decision‑making processes and a flat hierarchy that empowers initiative.
Compensation & Benefits
While specific figures vary by location and experience, brighthush offers a competitive salary package that includes:
- Base salary aligned with industry standards for remote tech support and integration roles.
- Performance‑based bonuses and equity options.
- Generous paid time off, including vacation, sick leave, and personal days.
- Health, dental, and vision insurance (where applicable).
- Professional development budget for courses, certifications, and conferences.
- Wellness programs, mental health resources, and flexible work arrangements.
How to Apply
Ready to join a forward‑thinking team that’s shaping the future of digital entertainment? Submit your resume, cover letter, and any relevant portfolio or project links through our career portal. We’re excited to learn how your skills and passion align with brighthush’s mission.