Senior Accounts Payable Specialist – Customer Success & Payment Processing Lead for Innovative SaaS Platform

About brighthush

At brighthush, we’re redefining the way brands, agencies, and partner networks manage and scale revenue from affiliate and partnership programs. Founded in 2016 by industry veterans, brighthush has grown into a leading SaaS partner‑marketing platform that powers over 1,000 customers worldwide, including Fortune 500 brands and high‑growth startups. Our distributed team spans North America, Europe, and Asia, and we’re proud to be a bootstrapped company with more than $27 million in annual recurring revenue—all while maintaining a culture of innovation, ownership, and collaboration.

Our mission is simple: empower partners to earn, manage, and grow revenue effortlessly. We do this by combining cutting‑edge technology, data‑driven insights, and a customer‑first mindset. As a member of the brighthush family, you’ll be part of a fast‑moving, high‑impact environment where your ideas shape the future of partner marketing and payment automation.

Role Overview

The Accounts Payable Specialist – Customer Success & Payment Processing Lead is a pivotal role that bridges the gap between our clients and the brighthush payment ecosystem. You will be the front‑line account manager for our Managed Payments service, ensuring seamless onboarding, ongoing support, and continuous improvement of our payment processes. Your work will directly influence client satisfaction, revenue growth, and the scalability of our payment platform.

Key Responsibilities

• Client Relationship Management – Serve as the primary point of contact for our Managed Payments clients, providing proactive support, troubleshooting, and strategic guidance.
• Onboarding & Training – Lead the end‑to‑end onboarding process for new clients, including configuration of payment workflows, data migration, and hands‑on training sessions.
• Process Design & Optimization – Identify bottlenecks in the payment lifecycle, design streamlined workflows, and implement best practices to increase efficiency and reduce errors.
• Product Evangelism – Stay ahead of new features and integrations (e.g., Tipalti, Veem, and other payment solutions) and communicate their value to clients.
• Feedback Loop – Capture client insights and pain points, and collaborate with product, engineering, and support teams to drive continuous improvement.
• Revenue Expansion – Spot upsell and cross‑sell opportunities within the Managed Payments space and work with the sales team to close deals.
• Documentation & Knowledge Base – Create and maintain help center articles, webinars, and internal SOPs to empower both clients and the support team.
• Compliance & Risk Management – Ensure all payment activities comply with regulatory standards and internal policies, mitigating risk for both brighthush and our clients.

Essential Qualifications

• Minimum 3 years of experience in digital advertising, marketing technology, or a related field.
• Strong analytical mindset with the ability to interpret data, identify trends, and recommend actionable solutions.
• Proficiency in internet technologies, payment processing concepts, and SaaS platforms.
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Demonstrated ability to manage multiple client accounts simultaneously while maintaining high service levels.
• Experience with project management tools (e.g., Asana, Jira, Trello) and customer success platforms (e.g., Gainsight, Zendesk).
• BA/BS in Business, Finance, Marketing, or a related discipline.

Preferred Qualifications

• Hands‑on experience with payment processing platforms such as Tipalti, Veem, or similar.
• Background in sales, business development, or account management within a SaaS environment.
• Knowledge of compliance frameworks (PCI DSS, GDPR, SOX) and risk mitigation strategies.
• Experience building and delivering training programs or webinars.
• Familiarity with financial reporting and reconciliation processes.

Skills & Competencies

• Customer‑centric mindset: empathy, active listening, and a passion for solving client problems.
• Strategic thinking: ability to align client goals with brighthush’s product roadmap.
• Project management: prioritize tasks, set realistic timelines, and deliver on commitments.
• Technical aptitude: comfortable navigating complex systems, troubleshooting issues, and learning new tools quickly.
• Collaboration: thrive in cross‑functional teams and influence stakeholders at all levels.
• Adaptability: thrive in a fast‑paced, evolving environment and embrace change.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As an Accounts Payable Specialist, you’ll have the chance to:

• Progress into senior client success or product management roles.
• Lead cross‑functional initiatives that shape the future of our payment platform.
• Participate in mentorship programs and leadership workshops.
• Attend industry conferences, webinars, and training sessions to stay ahead of market trends.
• Contribute to internal knowledge bases, influencing the entire organization’s learning culture.

Work Environment & Culture at brighthush

Our culture is built on four pillars: Respect, Ownership, Mindfulness, and Innovation. We foster an environment where:

• Every voice is heard – we encourage open dialogue and constructive feedback.
• Team members own their projects and are empowered to make decisions.
• Work‑life balance is a priority – with unlimited PTO and flexible schedules.
• Continuous learning is supported through stipends for courses, certifications, and gym memberships.
• We celebrate diversity, inclusion, and the unique perspectives each individual brings.

Compensation & Benefits

We offer a competitive total rewards package that reflects your expertise and the value you bring to brighthush:

• Base Salary: $65,000 – $70,000 per year (commensurate with experience).
• Bonus Potential: Up to 25% of base salary, tied to individual and company performance.
• Health & Wellness: Employer‑covered medical, dental, and vision insurance.
• Retirement: 401(k) plan (no matching at this time, but flexible contribution options).
• Paid Time Off: Unlimited PTO to support your personal and professional life.
• Parental Leave: Generous paid parental leave to put family first.
• Learning Stipend: Annual budget for courses, certifications, and conferences.
• Equipment & Workspace: Fully equipped home office stipend and ergonomic support.
• Team Culture: Regular virtual happy hours, team retreats, and community events.

Why Join brighthush?

When you join brighthush, you’re not just taking a job—you’re stepping into a role that:

• Directly impacts the success of our clients and the growth of our platform.
• Offers the autonomy to innovate and shape processes that scale globally.
• Provides a supportive, collaborative environment where your ideas matter.
• Balances high performance with a healthy work‑life rhythm.
• Rewards excellence with competitive pay, meaningful bonuses, and a comprehensive benefits package.

Ready to make a tangible difference in the world of partner marketing and payment automation? Apply today and become a key driver of success at brighthush.