Senior Call Center Supervisor – Sales & Customer Service Excellence – Lead, Motivate, and Grow Teams in a Remote, High‑Impact Environment at brighthush

About brighthush

At brighthush, we’re not just a technology company – we’re a movement that empowers people to connect, communicate, and thrive in a world that’s constantly evolving. From cutting‑edge mobile solutions to seamless cloud services, our products touch the lives of millions, making everyday tasks simpler, faster, and more enjoyable. We believe that the heart of our success lies in the people who build, support, and innovate our offerings. That’s why we’re looking for a dynamic, results‑driven Supervisor – Sales Call Center Customer Service to join our remote team and help shape the future of customer experience.

Why brighthush?

• Impact at Scale – Your work will directly influence how thousands of customers interact with our products every day.
• Remote Flexibility – Work from anywhere with occasional in‑person training sessions and team gatherings.
• Growth & Development – We invest heavily in leadership training, mentorship programs, and continuous learning.
• Inclusive Culture – A vibrant, diverse community that values every voice, idea, and perspective.
• Competitive Compensation – Base salary, performance bonuses, and a comprehensive benefits package designed to support your well‑being.

Key Responsibilities

As a Supervisor, you will be the linchpin between our customers, your team, and the broader organization. Your day‑to‑day focus will include:

• Leading, coaching, and motivating a high‑performing customer service team to consistently deliver exceptional service across sales, technical support, and billing inquiries.
• Ensuring that all team members are fully trained on product knowledge, call handling protocols, and compliance standards.
• Monitoring call volume, quality metrics, and agent performance to maintain optimal efficiency and customer satisfaction.
• Acting as a first‑line escalation point for complex issues, providing timely resolutions and maintaining service level agreements (SLAs).
• Collaborating with cross‑functional teams (Product, Engineering, Sales, and Marketing) to relay customer feedback and drive continuous improvement.
• Implementing and enforcing policies, procedures, and guidelines that align with brighthush’s commitment to integrity, respect, and excellence.
• Conducting regular performance reviews, coaching sessions, and career development plans to nurture talent and reduce turnover.
• Managing scheduling, shift planning, and workforce analytics to ensure coverage aligns with business demand.
• Representing brighthush in community outreach, volunteer initiatives, and internal events to strengthen brand presence and employee engagement.

Essential Qualifications

We’re looking for candidates who bring a blend of experience, passion, and a growth mindset:

• Bachelor’s degree in Business, Communications, or a related field, or equivalent work experience.
• Minimum of four years of progressive experience in a customer service or call center environment, with at least two years in a supervisory or managerial role.
• Demonstrated ability to manage high‑volume, fast‑paced call centers while maintaining quality and compliance.
• Strong analytical skills with the ability to interpret data, identify trends, and implement actionable improvements.
• Excellent communication, interpersonal, and conflict‑resolution skills.
• Proficiency with CRM systems, call‑center platforms, and Microsoft Office Suite.
• Willingness to work evenings, weekends, and holidays as required by business needs.

Preferred Qualifications

These additional credentials will set you apart:

• Advanced degree (MBA, MS, or equivalent) or relevant certifications (e.g., Certified Customer Experience Professional).
• Experience managing teams in a technical product or service environment.
• Background in sales or upselling within a customer service context.
• Knowledge of industry regulations (e.g., PCI, GDPR) and experience ensuring compliance.
• Experience with workforce management tools and predictive scheduling.

Skills & Competencies

Success in this role requires a blend of hard and soft skills:

• Leadership & Coaching – Inspire, mentor, and develop a diverse team.
• Customer‑Centric Mindset – Put the customer at the center of every decision.
• Problem‑Solving – Quickly diagnose issues and implement effective solutions.
• Data‑Driven Decision Making – Leverage metrics to guide strategy and improvement.
• Adaptability – Thrive in a constantly changing environment.
• Collaboration – Work seamlessly with cross‑functional partners.
• Time Management – Prioritize tasks and manage multiple priorities efficiently.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Supervisor, you’ll have access to:

• Leadership Development Programs that cover strategic thinking, change management, and advanced coaching techniques.
• Mentorship from senior leaders across the organization.
• Cross‑departmental projects that broaden your skill set and expose you to new business areas.
• Clear career pathways to roles such as Director of Customer Experience, Head of Operations, or VP of Customer Success.
• Continuous learning resources, including online courses, workshops, and industry conferences.

Work Environment & Culture

Our remote-first culture is built on trust, transparency, and collaboration. You’ll experience:

• Flexible work hours with a focus on results rather than rigid schedules.
• Regular virtual town halls, team‑building activities, and wellness initiatives.
• A culture that celebrates innovation, encourages risk‑taking, and rewards creative problem‑solving.
• Inclusive policies that support work‑life balance, mental health, and personal growth.

Compensation & Benefits

While the base salary for this role ranges from $72,500 to $126,000 depending on experience and location, we offer a comprehensive rewards package that includes:

• Competitive base salary with performance‑based bonuses.
• Health, dental, and vision insurance plans.
• Short‑term and long‑term disability coverage.
• Basic and supplemental life insurance, including accidental death & dismemberment (AD&D).
• Identity theft protection and pet insurance options.
• Group home and auto insurance discounts.
• Matched 401(k) savings plan with company contributions.
• Paid time off: 15 days of vacation per year (growing with tenure), 8 company‑paid holidays, and 6 personal days.
• Paid parental leave, adoption assistance, and tuition reimbursement.
• Premium pay options such as overtime, shift differential, holiday pay, and allowances.
• Employee recognition programs and incentive awards.

Equal Opportunity Employer

brighthush is committed to fostering a diverse and inclusive workplace. We evaluate all qualified applicants without regard to veteran status, disability, or any other legally protected characteristic.

Ready to Join the brighthush Team?

If you’re a motivated, customer‑obsessed leader who thrives in a fast‑paced environment and is eager to make a tangible impact, we want to hear from you. Bring your expertise, your passion for service, and your drive to elevate the customer experience to brighthush, and together we’ll shape the future of technology and connectivity.

Apply Today and become part of a community that values innovation, collaboration, and personal growth. Let’s build something brighter together.