Senior Client Experience Specialist – Phoenix, Arizona – High‑Impact Customer Advocacy & Operations Excellence

About brighthush

At brighthush, we’re redefining the automotive experience through cutting‑edge technology, data‑driven insights, and a relentless focus on people. Our mission is simple: to empower drivers, dealers, and partners with the tools they need to buy, sell, and own vehicles with confidence and ease. As a leader in the automotive ecosystem, brighthush blends innovation with a culture that values collaboration, curiosity, and continuous improvement. If you’re passionate about delivering world‑class service and thrive in a fast‑moving, high‑energy environment, brighthush is the place to grow your career.

Why Join brighthush?

Working at brighthush means you’ll be part of a dynamic team that’s shaping the future of mobility. You’ll enjoy:

• Competitive hourly pay ranging from $22.02 to $33.08, with opportunities for commission and incentive bonuses.
• Generous paid time off, including 16 hours of PTO each month, seven paid holidays, and additional leave for bereavement, jury duty, voting, volunteer work, military service, and parental responsibilities.
• Comprehensive benefits such as medical, dental, and vision coverage, a 401(k) retirement plan, and wellness programs.
• A drug‑free workplace that values safety and professionalism.
• Equal opportunity employment with a commitment to diversity, equity, and inclusion.
• Continuous learning through on‑the‑job training, mentorship, and access to industry‑leading resources.
• A culture that celebrates success, encourages innovation, and rewards teamwork.

Position Overview

As a Senior Client Experience Specialist based in Phoenix, Arizona, you will be the frontline advocate for our clients. You’ll manage a high volume of client interactions, resolve complex issues, and ensure every client feels heard, supported, and satisfied. Your role is pivotal in maintaining the trust and loyalty that brighthush has built across the automotive industry.

Key Responsibilities

• Master the full suite of knowledge base resources to provide rapid, accurate solutions to client inquiries.
• Navigate and utilize all platforms, systems, and tools that capture client records, transactions, and documentation.
• Document every interaction meticulously in the designated system to guarantee seamless handoffs and data integrity.
• Handle a high volume of tasks with precision, meeting or exceeding established performance metrics.
• Identify client needs, research issues, and propose effective solutions or alternatives.
• Build lasting relationships by delivering best‑in‑class service and proactive communication.
• Collaborate cross‑functionally with internal teams to resolve client requests and streamline processes.
• Guide new clients through onboarding, explaining application status, next steps, and answering questions.
• Dispatch available vehicles to clients across all regions on an inbound basis, ensuring timely delivery.
• Educate clients on how to use our client‑facing tools and resources.
• Adapt quickly to changing priorities and maintain composure in a fast‑paced environment.
• Perform additional duties as directed by management to support the team and business goals.

Essential Qualifications

• High School Diploma or GED required; a college degree or equivalent experience is preferred.
• Minimum of 4 years of customer service experience in a high‑volume, fast‑moving setting.
• Strong knowledge of auction, logistics, or transportation processes is a significant plus.
• Exceptional oral and written communication skills, especially over phone and email.
• Meticulous attention to detail and a proven track record of follow‑through.
• Demonstrated ability to adapt to change and thrive in dynamic environments.
• Excellent multitasking skills, capable of juggling multiple priorities simultaneously.
• Customer‑first mindset with a passion for service excellence.
• Must reside in Phoenix, Arizona, and be authorized to work in the United States without sponsorship.

Preferred Qualifications

• Experience with CRM systems and data management tools.
• Familiarity with automotive industry terminology and processes.
• Previous exposure to commission‑based or incentive‑structured roles.
• Proficiency in multiple languages is an asset.
• Leadership or supervisory experience in a customer service environment.

Skills & Competencies

• Strong analytical and problem‑solving abilities.
• Excellent time‑management and organizational skills.
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