Senior Director – Regional Customer Engagement & Advocacy Lead for Immunology Portfolio at brighthush

About brighthush

At brighthush, we are on a relentless mission to bring transformative science to patients worldwide. Our focus on immunology and cardiovascular research drives us to innovate, collaborate, and deliver solutions that truly matter. We believe that the best ideas emerge when diverse minds work together, and we are committed to creating an environment where curiosity, courage, and compassion thrive.

Why Join brighthush?

As a global leader in pharmaceutical innovation, brighthush offers a unique blend of cutting‑edge science, patient‑centric culture, and a forward‑thinking approach to business. In this role, you will:

• Lead a high‑impact team that shapes the future of immunology advocacy.
• Collaborate with cross‑functional leaders across sales, marketing, medical affairs, and market access.
• Drive strategic initiatives that directly influence brand success and patient outcomes.
• Enjoy a flexible, remote work model with the support of a world‑class talent community.

Key Responsibilities

As the Senior Director of Regional Customer Engagement, you will be the strategic anchor for all customer‑centric activities across the immunology portfolio. Your day‑to‑day responsibilities will include:

• Strategic Leadership: Provide vision and direction for the Regional Customer Director (RCD) team, ensuring alignment with the broader immunology commercial strategy.
• KEE Advocacy: Build and execute a comprehensive Key External Expert (KEE) engagement strategy, identifying, developing, and nurturing relationships with thought leaders, influencers, and up‑and‑coming experts.
• Scientific Communications: Co‑develop the Clinical‑to‑Commercial HCP Scientific Communications platform in partnership with Medical and US Marketing teams.
• Congress & Event Strategy: Lead the development of national and regional congress strategies, overseeing KEE participation, speaker programs, product theaters, and virtual community initiatives.
• Insight Generation: Translate KEE input into actionable insights that inform brand positioning, market leadership tactics, and commercial priorities.
• Stakeholder Management: Partner closely with Sales, Brand, Marketing, Medical Affairs, Market Access, and Global teams to ensure cohesive execution of regional plans.
• Team Development: Mentor and grow the RCD team, fostering a culture of collaboration, accountability, and continuous learning.
• Compliance & Governance: Ensure all regional plans meet regulatory, ethical, and internal compliance standards.
• Performance & Reporting: Track key metrics, report on progress, and provide strategic recommendations to senior leadership.

Essential Qualifications

• Bachelor’s degree in a related field (Pharmacy, Life Sciences, Business, or equivalent).
• 10+ years of experience in the pharmaceutical or biotech industry, with a proven track record in commercial leadership.
• Demonstrated line‑management experience, ideally leading cross‑functional teams.
• Strong verbal and written communication skills, with the ability to influence senior stakeholders.
• Experience across multiple functions – sales, brand/marketing, market access, commercial operations, and/or medical affairs.
• Clinical experience in rheumatology, dermatology, or other immunology diseases (highly preferred).
• Proven ability to build, implement, and execute complex project plans and programs.
• Willingness to travel 40–50% of the time, including regular visits to the US headquarters.
• Remote work capability with proximity to a major airport.

Preferred Qualifications

• Advanced degree (PhD, MD, MBA, or equivalent).
• Established relationships with Key External Experts in rheumatology and immunology.
• Experience leading advisory board development and virtual community initiatives.
• Knowledge of regulatory and compliance frameworks related to KEE engagement.

Skills & Competencies

• Strategic Thinking: Ability to translate complex data into actionable strategies.
• Influence & Negotiation: Skilled at building consensus across diverse stakeholders.
• Project Management: Expertise in managing multi‑disciplinary projects with tight timelines.
• Data‑Driven Decision Making: Proficiency in analyzing market intelligence and KEE insights.
• Leadership & Coaching: Passion for developing talent and fostering a high‑performance culture.
• Adaptability: Comfortable navigating a fast‑paced, evolving industry landscape.

Career Growth & Learning Opportunities

At brighthush, your growth is our priority. In this role, you will:

• Gain exposure to senior leadership and strategic decision‑making at the highest levels.
• Lead cross‑functional initiatives that shape the future of immunology advocacy.
• Access to continuous learning programs, including leadership development, industry conferences, and internal knowledge sharing.
• Opportunity to transition into broader commercial or global leadership roles within brighthush.

Work Environment & Culture

brighthush is built on a foundation of collaboration, innovation, and patient focus. Our culture encourages:

• Open communication and transparency across all levels.
• Inclusive decision‑making that values diverse perspectives.
• Flexibility to balance remote work with in‑office collaboration.
• Recognition of achievements through performance‑based rewards.

Compensation & Benefits

While specific figures may vary based on location and experience, the base salary for this position ranges from $231,988.80 to $347,983.20 USD. In addition:

• Short‑term incentive bonus opportunities.
• Eligibility for an equity‑based long‑term incentive program.
• Comprehensive health benefits, including medical, prescription drug, dental, and vision coverage.
• Qualified retirement plan (401(k) with company match).
• Paid vacation, holidays, and paid leave.
• Professional development budget and support for industry certifications.

How to Apply

Ready to make a tangible impact on patient lives and drive the future of immunology? Submit your application through our careers portal. We look forward to exploring how your expertise can help shape the next chapter of brighthush’s success.

brighthush Commitment to Diversity & Inclusion

brighthush embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with a wide range of perspectives, and harnessing industry‑leading skills. We welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please let us know during the application process.