Strategic Customer Success Manager – Enterprise SaaS & Government Solutions – Remote (US)

About brighthush

brighthush is the global benchmark for project‑based businesses, delivering cutting‑edge software and information solutions that empower organizations to achieve their purpose. With a diverse, collaborative workforce united by a passion for learning, growth, and impact, brighthush has earned recognition as a top workplace by Forbes, Glassdoor, The Washington Post, and the World HRD Congress. Our culture is built on values that foster inclusion, empowerment, and excellence, ensuring every employee can thrive and make a difference.

Why Join brighthush?

At brighthush, you’ll be part of an award‑winning Support Services team that delivers world‑class assistance to customers worldwide via phone, chat, and email. We celebrate diversity and encourage every professional—regardless of background—to explore new opportunities and advance their careers. As a Customer Success Manager, you’ll play a pivotal role in shaping the experience of our GovWin IQ and Costpoint customers, driving adoption, retention, and growth.

Key Responsibilities

• Serve as the single point of contact for a portfolio of GovWin IQ and Costpoint customers, managing the full customer lifecycle from onboarding through renewal.
• Build trusted advisor relationships with customers, aligning closely with their business goals and strategies.
• Conduct value‑based business reviews to demonstrate ROI, communicate best practices, and monitor customer health.
• Partner with Renewal and Growth specialists to influence renewal outcomes and support a seamless renewal process.
• Identify expansion and add‑on opportunities within your account portfolio to drive incremental growth.
• Raise awareness of product upgrades and brighthush news while handling day‑to‑day customer inquiries.
• Proactively identify risks to retention and implement strategies to mitigate churn.
• Attend in‑person events and customer meetings to deepen relationships and drive engagement.
• Track and report on key customer health metrics using CRM tools to inform engagement priorities.

Essential Qualifications

• Prior Customer Success or strong customer‑facing account/relationship management experience.
• Minimum 3 years of relevant experience preferred.
• Strong stakeholder management and communication skills across senior customers.
• Ability to operate in a client‑facing, relationship‑driven environment with strong interpersonal skills.
• Eligibility for U.S. citizenship and ability to obtain security clearance.

Preferred Qualifications

• Experience with Salesforce or Gainsight platforms.
• Familiarity with GovWin IQ or Costpoint products.
• Background in cloud, SaaS, or technical IT supporting enterprise environments.
• Prior exposure to similar technical or customer success environments.

Skills & Competencies

• Exceptional communication and presentation skills.
• Strategic thinking and analytical mindset.
• Proficiency in CRM and customer success tools.
• Strong problem‑solving and conflict‑resolution abilities.
• High emotional intelligence and empathy.
• Self‑motivation and ability to thrive in a remote setting.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You’ll have access to continuous learning through internal training programs, industry certifications, and mentorship from senior leaders. Our career ladder is designed to reward performance and innovation, offering clear pathways to senior Customer Success roles, account leadership, or cross‑functional positions in product, sales, or consulting. You’ll also benefit from a culture that encourages experimentation, knowledge sharing, and collaboration across teams.

Work Environment & Culture

Our remote‑first model gives you the flexibility to work from anywhere in the United States while staying connected to a vibrant, global community. We prioritize work‑life balance, offering generous paid time off, flexible scheduling, and a supportive environment that values mental and physical well‑being. Our team celebrates successes through virtual events, hackathons, and recognition programs, ensuring you feel part of a cohesive, high‑performing organization.

Compensation & Benefits

The U.S. On‑Target Earnings (OTE) for this position range from $80,000 to $95,000 annually, with potential for incentive compensation and equity based on performance. In addition, brighthush offers:

• Competitive base salary aligned with market standards.
• Health, dental, and vision insurance plans.
• 401(k) plan with company match.
• Paid vacation, holidays, and sick leave.
• Well‑being programs, including mental health resources and wellness stipends.
• Short‑term and long‑term disability coverage.
• Basic life insurance and supplemental options.
• Tuition reimbursement for approved courses and certifications.
• Employee referral bonuses and recognition awards.

How to Apply

If you are a proactive, customer‑centric professional with a passion for driving success in a dynamic environment, we encourage you to apply. Join brighthush and help shape the future of project‑based solutions while advancing your career in a supportive, inclusive culture.

Contact & Application Process

Submit your resume and cover letter through our careers portal. Our hiring team will review your application and contact you for an initial conversation. We look forward to exploring how your expertise can contribute to brighthush’s continued success.