Senior Customer Activation & Partner Success Lead – Driving Global Growth, Engagement, and Strategic Partnerships for brighthush

About brighthush

brighthush is a trailblazer at the intersection of finance and technology, redefining how modern businesses manage, optimize, and grow their spend. By embedding intelligent automation directly into every dollar a company authorises, we empower organisations to authorise payments, detect risk, categorise spend, and close their books with unprecedented speed and accuracy. With over 200 B in annualised spend flowing through our platform and a customer base that spans more than 70,000 companies worldwide, brighthush is the trusted partner for enterprises looking to unlock new revenue streams and accelerate growth.

Our mission is simple yet powerful: give every ambitious company the tools it needs to optimise spend, accelerate growth, and unlock new revenue streams. The results speak for themselves – the median brighthush customer saves 5 % on spend and grows revenue by 16 % in their first year, far surpassing the performance of businesses that operate without our platform.

At brighthush, we value people who take ownership, act with urgency, and build solutions that have a measurable impact. If you’re ready to shape the future of finance and help companies move billions of dollars more efficiently, brighthush is the place for you.

Role Overview

As the Senior Customer Activation & Partner Success Lead, you will be the linchpin between brighthush and our partner ecosystem. You will own the activation, growth, and retention of partner‑referred customers, driving the success of our partner relationships and ensuring that every new customer gets the most value from our platform from day one.

In this early‑stage, high‑impact role, you will help design and refine the Partner Success program, define the implementation motion, and create scalable processes that enable rapid onboarding and long‑term engagement for our partners’ clients. Your work will directly influence how companies manage billions of dollars in spend, driving tangible savings and revenue growth for our customers.

Key Responsibilities

• Partner Relationship Management: Build and nurture long‑term relationships with key partner segments, including Accounting, Private Equity, and Venture Capital firms. Serve as the trusted advisor and advocate for partners, deeply understanding their business models, goals, and challenges.
• Partner Enablement & Customer Activation: Develop and deliver comprehensive onboarding and education programs that cover the full range of integration and configuration options for brighthush’s suite of products. Work closely with partners and their customers to drive efficient, thorough, and complete onboarding at scale.
• Implementation Leadership: Own the end‑to‑end implementation journey for partner‑referred customers, ensuring a seamless transition from onboarding to active usage. Coordinate cross‑functional teams—including Product, Engineering, and Customer Success—to resolve technical issues and optimise the customer experience.
• Data‑Driven Insights: Leverage analytics to track activation metrics, identify bottlenecks, and recommend process improvements. Present findings to senior leadership and partner stakeholders to drive continuous improvement.
• Strategic Partner Growth: Identify opportunities for upsell and expansion within partner‑referred accounts. Collaborate with the Sales and Partner Success teams to develop joint go‑to‑market strategies that maximise revenue and customer lifetime value.
• Thought Leadership: Represent brighthush at industry events, webinars, and partner meetings. Share best practices, success stories, and product updates to position brighthush as a thought leader in financial automation.
• Process Design & Automation: Champion the creation of playbooks, templates, and automation tools that streamline partner onboarding and reduce time‑to‑value. Continuously iterate on these assets based on feedback and performance data.
• Cross‑Functional Collaboration: Act as the bridge between partners and internal teams, ensuring that partner feedback is captured, prioritized, and acted upon in product roadmaps and service enhancements.
• Performance Management: Define, track, and report on key performance indicators (KPIs) for partner success, including activation rate, churn, NPS, and revenue contribution. Use these metrics to inform strategy and drive accountability.
• Mentorship & Team Development: Provide guidance and coaching to junior partner success managers, fostering a culture of continuous learning and high performance.

Essential Qualifications

• Minimum 5 years of experience in Partner Success, Partner Enablement, or a related field.
• Proven track record of exceeding quota and/or outperforming key target metrics.
• Exceptional project management and time‑management skills, with the ability to juggle multiple high‑priority initiatives.
• Excellent verbal and written communication skills, with the ability to translate complex technical concepts into clear, actionable insights for both technical and non‑technical audiences.
• Experience collaborating with Product and Engineering teams to share feedback, troubleshoot issues, and ideate workarounds.
• Strong analytical mindset, with the ability to anticipate customer needs and position product solutions accordingly.
• High adaptability and resilience in a fast‑paced, high‑growth environment.
• Desire to learn brighthush’s product suite inside out and communicate its value proposition effectively.

Preferred Qualifications

• Experience working with Accounting, Private Equity, and/or Venture Capital partners.
• Background in developing and scaling new teams or programs.
• Familiarity with accounting software such as brighthush, brighthush, brighthush, and brighthush.
• Experience in financial services sales or a related domain.
• Previous experience at a high‑growth startup.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day execution.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and driving measurable outcomes.
• Collaboration: Proven ability to work cross‑functionally with Product, Engineering, Sales, and Marketing.
• Data Literacy: Comfortable working with dashboards, metrics, and data‑driven decision making.
• Influence & Negotiation: Skilled at building consensus and negotiating win‑win outcomes with partners and internal stakeholders.
• Problem Solving: Creative and analytical approach to identifying root causes and implementing effective solutions.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is defined by the impact you create. As a Senior Customer Activation & Partner Success Lead, you will:

• Lead the design of partner‑success frameworks that shape the future of our partner ecosystem.
• Mentor junior team members and contribute to the growth of the Partnerships organization.
• Collaborate with senior leaders across the company, gaining exposure to product strategy, sales, and engineering.
• Participate in industry conferences, hackathons, and internal innovation labs to stay at the cutting edge of fintech.
• Advance into roles such as Director of Partner Success, Head of Partnerships, or VP of Customer Experience.

Work Environment & Culture

brighthush fosters a culture of ownership, curiosity, and continuous improvement. Our distributed teams thrive on autonomy, collaboration, and a shared commitment to delivering value to our customers. We celebrate wins, learn from failures, and encourage experimentation. Whether you’re working from home or in one of our vibrant offices, you’ll find a supportive community that values diversity, inclusion, and work‑life balance.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive base salary, performance‑based bonuses, and equity that aligns your success with the company’s growth. In addition, we provide a comprehensive benefits package that includes:

• Health, dental, and vision insurance (full coverage for you, partial for dependents).
• Unlimited paid time off and flexible work arrangements.
• Wellness stipend and access to virtual health services.
• Retirement plans with employer matching.
• Parental leave up to 16 weeks at 100 % pay.
• Pet insurance and in‑office perks such as lunch, snacks, and coffee.
• Relocation support for key roles in major tech hubs.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that is reshaping the financial landscape for thousands of businesses worldwide. Your work will directly influence how companies manage billions of dollars in spend, driving tangible savings and revenue growth for our customers. You’ll collaborate with some of the brightest minds in fintech, enjoy a culture that rewards initiative and results, and have the freedom to innovate and own your projects from conception to execution.

Ready to Apply?

If you are passionate about building high‑impact partner relationships, thrive in a fast‑paced environment, and want to help companies unlock the full potential of their spend, we want to hear from you. Join brighthush and be part of a team that is changing the way the world spends.

To apply, click the link below and submit your resume and cover letter. We look forward to exploring how you can contribute to brighthush’s continued success.