Senior Enterprise Customer Success Manager – C‑Suite Trusted Advisor, Revenue Growth Champion & Strategic Partnership Lead at brighthush

About brighthush

brighthush is not just a platform; it’s a movement that is reshaping how the world’s most ambitious organizations discover, evaluate, and nurture talent. By marrying advanced analytics, AI‑driven insights, and a user‑centric design, we give HR leaders, hiring managers, and talent acquisition teams the tools they need to make data‑backed decisions, streamline every stage of the recruitment journey, and foster a culture of continuous improvement. With a presence in over 30 countries and a client roster that spans Fortune 500 giants, cutting‑edge tech innovators, and high‑growth startups, brighthush has earned a reputation as the partner of choice for enterprises that demand measurable impact and rapid scaling.

Why brighthush is a Game‑Changer

In today’s talent‑driven economy, the ability to attract, assess, and retain top talent is a strategic differentiator. brighthush empowers organizations to:

• Turn raw hiring data into actionable insights that reduce time‑to‑hire by up to 30%.
• Elevate candidate experience scores, driving higher quality applicant pools.
• Align hiring metrics with business outcomes, ensuring every new hire contributes to revenue growth.
• Embed a data‑driven mindset across HR and business units, turning talent decisions into a competitive advantage.

Role Overview

As a Senior Enterprise Customer Success Manager at brighthush, you will be the linchpin between our platform and the enterprise customers that rely on it to power their talent strategies. You will own a portfolio of 50–70 high‑value accounts, each generating roughly $2.5 M in annual recurring revenue (ARR). Your mandate is to deliver tangible business outcomes, secure long‑term partnership success, and uncover expansion opportunities that accelerate both customer value and brighthush growth.

Key Responsibilities

• Account Ownership & Strategic Leadership
  • Own the full customer lifecycle for a portfolio of enterprise accounts, from onboarding to expansion.
  • Develop and execute customized success plans that align with each customer’s strategic objectives, talent KPIs, and hiring outcomes.
  • Build and nurture relationships across the customer organization—from day‑to‑day users to HR leaders, talent acquisition executives, and C‑suite stakeholders.
  • Serve as the primary point of accountability for customer health, adoption, retention, and expansion.
• Business Value & Outcomes
  • Partner with customers to define success criteria and measurable outcomes tied to their use of brighthush’s platform.
  • Conduct regular business reviews that articulate realized value, product utilization, and forward‑looking priorities.
  • Translate usage data and product capabilities into clear business impact narratives that resonate with executive audiences.
  • Identify adoption gaps and coordinate cross‑functional resources to close them.
• Revenue Stewardship
  • Own gross revenue retention (GRR) and influence net revenue retention (NRR) for your portfolio.
  • Partner with Client Account Executives to surface and prioritize expansion opportunities.
  • Lead renewal strategy and execution, engaging early to flag risk and support on‑time renewals.
  • Support business cases for additional product investment when expansion opportunities are identified.
• Cross‑Functional Orchestration
  • Route support, implementation, and product inquiries to the right internal resource; keep the customer informed throughout.
  • Act as the voice of the customer internally, surfacing patterns that inform product and go‑to‑market decisions.
  • Collaborate with Account Management on account strategy for shared accounts.
• Risk Management & Forecasting
  • Proactively identify adoption barriers, sentiment shifts, and churn risk through data and relationship signals.
  • Develop and execute risk mitigation plans with clear timelines and ownership.
  • Maintain accurate renewal forecasting and account health documentation in brighthush’s CRM and analytics platforms.

Essential Qualifications

• 3+ years of experience in Enterprise Customer Success, Account Management, Management Consulting, or B2B SaaS Sales.
• Proven track record of 95%+ gross retention and net expansion in enterprise segments.
• Experience navigating complex, matrixed organizations with extended sales and renewal cycles.
• Financial fluency: comfortable with P&L discussions, TCO, ROI, and building executive‑level business cases.
• Demonstrated ability to build trusted advisor relationships with C‑suite and VP‑level executives.
• Exceptional communication and presentation skills with executive audiences.
• Strong analytical capabilities: able to synthesize usage data, health scores, and business metrics into actionable insights.
• Experience developing and executing multi‑year strategic account plans tied to measurable outcomes.
• Proficiency with CS platforms (brighthush), CRM (brighthush), and BI tools.
• Familiarity with enterprise procurement, legal, and security review processes.

Preferred Qualifications

• Background in HR technology, talent acquisition, or recruiting platforms.
• Experience leading cross‑functional teams and driving product adoption initiatives.
• Knowledge of data‑driven talent analytics and workforce planning.
• Prior exposure to high‑growth SaaS companies and scaling customer success functions.

Skills & Competencies

• Strategic thinking and execution.
• Customer‑centric mindset with a passion for delivering measurable value.
• Data‑driven decision making and storytelling.
• Influence and negotiation across all levels of an organization.
• Project management and prioritization.
• Adaptability and resilience in a fast‑moving environment.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is defined by your ambition and performance. As a Senior Enterprise Customer Success Manager, you will:

• Progress to Director or VP of Customer Success within 2–3 years.
• Lead cross‑regional teams and shape global customer success strategy.
• Take ownership of new product launches and go‑to‑market initiatives.
• Participate in leadership development programs and executive coaching.
• Earn equity and share in the company’s long‑term success.

Work Environment & Culture

brighthush is built on a foundation of transparency, collaboration, and continuous improvement. Our remote‑first culture empowers you to work from anywhere while staying connected through:

• Weekly all‑hands meetings and quarterly town halls.
• Dedicated Slack channels for cross‑functional collaboration.
• Monthly hackathons and innovation challenges.
• Annual company retreats that blend team building with personal growth.

Compensation & Benefits

We offer a competitive total rewards package that reflects your expertise and the impact you’ll bring to brighthush:

• Base Salary: $120,000
• Variable Compensation: $60,000 (aligned with revenue and customer success metrics)
• On‑Target Earnings (OTE): $180,000
• Equity participation in brighthush’s growth.
• Health, dental, vision, and mental health coverage.
• Generous paid time off, parental leave, and flexible work arrangements.
• Professional development stipend and conference travel support.
• Wellness programs, gym memberships, and on‑site amenities.

How to Apply

If you’re ready to take your career to the next level and help enterprise customers achieve transformative results, we want to hear from you. Join brighthush and become part of a team that’s shaping the future of talent acquisition.

Click the button below to submit your application and start your journey with brighthush.